SR
Sesi R
Active since Jan 2020
15
Reviews
0
Industries
Reviews
15 reviews8 months ago
Bad customer service
I visited the spar in rand gate yesterday and I actually used the exit entrance to enter the store because I'm not fami**** with the store and it was my 1st time visiting the store. Upon approaching the isles to start shopping a lady by the name Ellen approached me and told me leave the store because I used an incorrect entrance, I gave her my explanation and proceeded to say if I don't go out to use the correct entrance I won't be assisted at the till point. I continued shopping because I was already in the store, when I got to the till point indeed no one wanted to assist and Ellen was called and she practically embarrassed me in front of other customers as if I was a ********. I requested her to call the store manager and she said she is the one in charge of the store. I stood at the till ignored for about 15 minutes until one lady decided to call the store manager. Only then I was assisted. I have never experienced such humiliation and bullying in my life. I blame myself for continuing shopping while I could have went to another retailers to do my shopping in peace. I will never visit that spar again or any other Spar for that matter.
0 replies
13 months ago
Poor service
I bought a vehicle at Haval westrand and I was told that it's a demo only to learn that the car was traded in by someone and was involved in an accident. I approach the dealership and the sales man admitted that indeed they did some work on the vehicle. For 3 years now i have been begging haval to fix the car without success. Contacted their head office, spoke to the dealer principal and still no assistance. I keep on getting promises and have been to them several times only to be disrespected. I will never buy a haval again or any car from haval westrand. Before buying a car at Haval check the car thoroughly.
53 replies
13 months ago
Bonita's is disappointing
Bonitas website is misleading, on the website Bonita's is paying for bariatric surgery but in reality they done cover. I was diagnosed with severe sleep apnea and it's very disappointing to learn that Bonita's will not pay for the bariatric surgery. I have been with bonitas for 18 years and it seems like Bonita's is only good when you are healthy. It's time i pack my bags and look for something else because most of the medical aids are paying for bariatric and not bonitas. I'm really disappointed.
111 replies
40 months ago
Poor service
I logged a claim on 28 December 2022, to date I have not received any feedback. 3 to 5 working days has lapsed. It takes 60 minutes to speak to a call centre agent. I don't know which channel to use to receive feedback. If the premiums were not paid on time I would have received a feedback by now. It is very unfair and unprofessional to be experiencing such delay from an insurer.
192 replies
40 months ago
Poor service
I visited the store on Saturday at Randfontein village square to return some items. I was told that the manager is not available and will only be back on Wednesday or Thursday because she needs to authorise the return as the 21 days has lapsed. My concern is that I couldn't go to the store within 21 days due to my working condition and distance, now I'm expected to go back to the store. I'm failing to understand how such a big Store like truworths would not have a second incharge and customers are expected to return when a person with authority is available. Then why not close the store because it is unfair for customers to be sent from pillar to post meanwhile truworths was happy to take my money. I will definitely close my account, truworths is not a government department.
132 replies
49 months ago
Excellent service
After 2 year of struggling with my banking app, I was finally assisted at the horizon view branch by Nomsa Bida, very friendly helpful and professional. I visited the branch to request a new card and she asked me about the app, which I had and no one could assist. I visited the krugersdorp branch in 2020 January and I was told that the credentials have been resetted and I will be able to use the app but could not get it right. Visited the same branch again early March 2022.i spent close to an hour with the consultant and could not be assisted. I was very disappointed and I just wanted to open an fnb account because I found absa service to be the worst. Thanks to Nomsa at horizon view you actually managed to convince me to continue using absa bank. Big ups to you,continue serving Absa clients with pride.
74 replies
53 months ago
Poor customer service
I visited truworths Westgate branch. After standing in a long queue one lady asked me stand at the jewellery for payment, she took my items and went to one of the tellers. After standing for few minutes I went to call her and she told me that she is removing the security tags of which she failed to inform me when she took my items. Eventually she came to the till to process the payment and I asked her why did she remove me in that queue because customer who were queuing behind me are already leaving the store, she then said I should go to other tellers and I refused,she told me that when the staff take other customers in the queue 'we complain' Still puzzled about the statement, who is 'we'? No one pushed me to go to truworths, I went there to get quality items and of course service. Customer etiquette is very essential in a retail store. I can choose to go anywhere but I would not run away because of one I'll mannered staff member. Truworths should train its staff on how to deal with customers. I don't want royal service but I deserve some respect atleast. I do not expect a staff member to pull her face, click her tongue as she did when talking to me. Truworths is not a government department I can stay away if I want to. Pity I didn't get her name but the ID 2024006
106 replies
58 months ago
Poor service
I had a 24 months contract with cell c and was paying R135 For data to my suprise on the 15/07/2021 my account was debited with R333. I called the call center to enquire and I was told that the contract ended on 5 June but did not receive any notification from cell c. Today I called again and spoke to the cancelation department and the agent said that they do send notifications to customers. Then asked her to send me the proof of notification and said she is unable to. Spoke to her manager Jabulisile Ugiwu and she said cell c does not send any notification it's my responsibility to remember when is my contract ending. I requested a cancelation and I was told that another R333 will be debited from me. We are dealing with the pandemic and service providers are on a money making schemes. This tells me that there is no after sales service at cell c once you have signed the contract you're on your own. Other service providers do send notification. I canceled my other contract with cell c due to a service issue and now this one. I personally will not do any business with cell c and will not advise anyone to use their services.
53 replies
58 months ago
Poor service
Since I have put in a claim with absa, an assessor was sent and ever since no feedback from Absa. This is not the first time, with I direct your claim can never be paid without any consultation with them. You need to call several times or complain before a claim can be paid. I don't advise anyone to have absa I direct as their insurance. The service is so bad that I will be terminating my policy.
53 replies
65 months ago
Complaint
The service being provided by netcare krugersdorp is very poor, I will never visit that hospital again or suggest it to anyone. I have made a bed booking for delivery and they referred me to stoknest for 4D scan. I was never given anything not even an opportunity to rebook because the sonar was not clear. They did not have the welcome packs as promised because they are doing stock taking but they knew prior that I need to come for an appointment. To make a booking was also a problem because I was advised to come back the following day because the person making bookings was not available. I just feel that no one cares because when you make another booking with a different hospital your booking amount is non refundable. Their service is raw and no one is willing to take a responsibility
0 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)