JC
Just Carz
Unclaimed Business
JC
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Adrian W
1 reviews | Active since Jan 2020
23 Aug 2024, 13:52
Unhappy Pensioner
23 Aug 2020 I am a pensioner 80 years of age. On 19 Aug 2024 I bought a vehicle (Bakkie) at Just Carz and payed via EFT an amount of R245000 which I have saved up for the last 10 years. When I got home with my bakkie I relised that the bakkie dont fit in my garage and that my wife cannot board the bakkie because of its height. My wife (77 years of age) could not accompany me to the dealer due to ailing health. The next day (20 Aug) i went back to the dealer and shared my concerns with the salesman Francios. He suggested that I choose another vehicle from his lot, but sadly the vehicles that i could afford did not conform to my requirements. At this stage the bakkie that I bought was not registered in my name as yet. I asked Francois if I could cancel the deal and he said that the owner would not repay me. The following day (21 Aug) I had another discussion with Francois and he confirmed that I would not get a refund. At that stage I realised that my bank did not notify me of any funds deducted from my account. I investigated the matter and found that my bank withheld the EFT payment with a request that I redo the payment. I contacted Francios again with the news that my EFT payment was withheld and that the R245000 was still in my current account. He was very upset and told me that he will be in big trouble and that i must please activate the EFT immediately. I went back to the dealer and once again request a cancellation of the deal and told Francios that there is no need for a refund as the money is still in my current account. He virtually had a heart attack and begged me to activate the EFT. I thought ok.....if I do the right thing they will cancel the deal with a refund, but to my surprise they said that they will buy the bakkie back with a R20000 loss on my side. Very disgusted i left the bakkie there and they repayed me R225000 on 22Aug 2020. R20000 is a lot of money for a pensioner and I am very unhappy and did tot incur a R20000 loss to the dealer.
Helpful (0)
|Replies (0)AW
Adrian W
1 reviews | Active since Jan 2020
23 Aug 2024, 13:52
Unhappy Pensioner
23 Aug 2020 I am a pensioner 80 years of age. On 19 Aug 2024 I bought a vehicle (Bakkie) at Just Carz and payed via EFT an amount of R245000 which I have saved up for the last 10 years. When I got home with my bakkie I relised that the bakkie dont fit in my garage and that my wife cannot board the bakkie because of its height. My wife (77 years of age) could not accompany me to the dealer due to ailing health. The next day (20 Aug) i went back to the dealer and shared my concerns with the salesman Francios. He suggested that I choose another vehicle from his lot, but sadly the vehicles that i could afford did not conform to my requirements. At this stage the bakkie that I bought was not registered in my name as yet. I asked Francois if I could cancel the deal and he said that the owner would not repay me. The following day (21 Aug) I had another discussion with Francois and he confirmed that I would not get a refund. At that stage I realised that my bank did not notify me of any funds deducted from my account. I investigated the matter and found that my bank withheld the EFT payment with a request that I redo the payment. I contacted Francios again with the news that my EFT payment was withheld and that the R245000 was still in my current account. He was very upset and told me that he will be in big trouble and that i must please activate the EFT immediately. I went back to the dealer and once again request a cancellation of the deal and told Francios that there is no need for a refund as the money is still in my current account. He virtually had a heart attack and begged me to activate the EFT. I thought ok.....if I do the right thing they will cancel the deal with a refund, but to my surprise they said that they will buy the bakkie back with a R20000 loss on my side. Very disgusted i left the bakkie there and they repayed me R225000 on 22Aug 2020. R20000 is a lot of money for a pensioner and I am very unhappy and did tot incur a R20000 loss to the dealer.
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Replies (0)MJ
Morne J
1 reviews | Active since Jan 2020
21 Jun 2024, 09:07
Happy customer
Shout out to Just Carz Vanderbijlpark, We received EXCEPTIONAL service from Francois he always goes out of his way to try and assist, they really do go above and beyond. I would recommend Just Carz!
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Andries B
1 reviews | Active since Jan 2020
3 Jul 2023, 10:09
Andries 0768941778
I bought a Ford Transit from them, exellent sevice from sales, Zelda. The van had a small problem wich Brandon the owner sorted out immediatly,he send a private rollback truck to me house to pick my van up, and also profided me with alternative transport.10/10. Highly recomended by myself.
Helpful (0)
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Andries B
1 reviews | Active since Jan 2020
3 Jul 2023, 10:09
Andries 0768941778
I bought a Ford Transit from them, exellent sevice from sales, Zelda. The van had a small problem wich Brandon the owner sorted out immediatly,he send a private rollback truck to me house to pick my van up, and also profided me with alternative transport.10/10. Highly recomended by myself.
0
Replies (0)NK
Nathaniel K
1 reviews | Active since Jan 2020
15 Mar 2022, 05:17
Untrustworthy car garage
Went there for a car viewing forgot my phone inside the car tried several times to get them to get from the car took my details down no call back and the following day .. my phone was off....
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Nathaniel K
1 reviews | Active since Jan 2020
15 Mar 2022, 05:17
Untrustworthy car garage
Went there for a car viewing forgot my phone inside the car tried several times to get them to get from the car took my details down no call back and the following day .. my phone was off....
0
Replies (0)RS
Raymond S
1 reviews | Active since Jan 2020
28 Jul 2021, 06:14
Great customer service ?
The team at Just carz is awesome they have excellent customer service they are fast and efficient super friendly they got financing for my new vehicle sorted in a couple of hours Really happy with them
Helpful (0)
|Replies (0)RS
Raymond S
1 reviews | Active since Jan 2020
28 Jul 2021, 06:14
Great customer service ?
The team at Just carz is awesome they have excellent customer service they are fast and efficient super friendly they got financing for my new vehicle sorted in a couple of hours Really happy with them
0
Replies (0)