MP
Marloth Park Things To Do
Claimed Business
MP
Marloth Park Things To Do
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNA
Natalie A
1 reviews | Active since Jan 2020
4 Jan 2025, 06:53
Misleading and ****ming their customers!
We booked a sunrise safari through this company. When enquiring about the type of safari this would be they gave us incorrect information (actually a lie) and mislead us. We had been staying inside the park for 8 days and doing the SANParks game drives which is in the big 24 seater vehicle and wanted to try and book a drive with a smaller vehicle which is why we enquired with Things to do Marloth park. I asked about the size of the vehicle to make sure it was what we were wanting and we were told it’s a 9-seater so I knew this couldn’t be the SANParks vehicle so we went ahead and booked. The cost was also a lot higher than SANParks and says +- 4 hour drive on the website and the SANParks drive is 3 hours. We received two different confirmations - a confirmation screen after booking which said time slot was 4:15am, and then a confirmation email which told us to meet behind Crocodile Bridge Gate reception at the petrol station at 3:45am. We went to the area at 3:45 and waited for the guide to arrive. Nobody was there. We waited for 45 minutes, walking all over, trying to find the guide and hoping they were just running late. We could not get hold of anyone at things to do Marloth Park either. We eventually managed to get help from a SANParks official who called the SANParks vehicle that had gone out that morning and the guide confirmed that we were supposed to be on THAT drive. So they had actually booked us on the 24 seater SANParks game drive which departed at 4am - which is absolutely not what their information told us. If you are booking a SANParks drive for your customers - you must tell people it’s a SANParks drive. Do not mislead people into believing it is a smaller private vehicle. We specially asked the size of the vehicle to ensure this was not a SANParks drive in the large vehicle and were told by them that it’s a 9 seater vehicle. If we wanted to book that game drive we would have done it directly through SANParks at a fraction of the cost. The SANParks vehicle meets by the boom entrance to the park, leaves at 4am and is a 24 seater vehicle. NONE of this information is what was provided. We were told meet at the petrol station, 9 seater vehicle and departs at 4:15am so we never would have thought that they had actually booked us on the SANParks drive. All incorrect information and misleading. The SANParks vehicle left without us as we were still waiting for what we thought was the game drive we paid for. We have asked for a refund and been following up endlessly but they just don’t reply!! Please don’t use this service and if you are wanting to book a drive you can do it yourself directly on the SANParks website and save yourself a lot of money as this is not a private vehicle drive.
Helpful (0)
|Replies (0)NA
Natalie A
1 reviews | Active since Jan 2020
4 Jan 2025, 06:53
Misleading and ****ming their customers!
We booked a sunrise safari through this company. When enquiring about the type of safari this would be they gave us incorrect information (actually a lie) and mislead us. We had been staying inside the park for 8 days and doing the SANParks game drives which is in the big 24 seater vehicle and wanted to try and book a drive with a smaller vehicle which is why we enquired with Things to do Marloth park. I asked about the size of the vehicle to make sure it was what we were wanting and we were told it’s a 9-seater so I knew this couldn’t be the SANParks vehicle so we went ahead and booked. The cost was also a lot higher than SANParks and says +- 4 hour drive on the website and the SANParks drive is 3 hours. We received two different confirmations - a confirmation screen after booking which said time slot was 4:15am, and then a confirmation email which told us to meet behind Crocodile Bridge Gate reception at the petrol station at 3:45am. We went to the area at 3:45 and waited for the guide to arrive. Nobody was there. We waited for 45 minutes, walking all over, trying to find the guide and hoping they were just running late. We could not get hold of anyone at things to do Marloth Park either. We eventually managed to get help from a SANParks official who called the SANParks vehicle that had gone out that morning and the guide confirmed that we were supposed to be on THAT drive. So they had actually booked us on the 24 seater SANParks game drive which departed at 4am - which is absolutely not what their information told us. If you are booking a SANParks drive for your customers - you must tell people it’s a SANParks drive. Do not mislead people into believing it is a smaller private vehicle. We specially asked the size of the vehicle to ensure this was not a SANParks drive in the large vehicle and were told by them that it’s a 9 seater vehicle. If we wanted to book that game drive we would have done it directly through SANParks at a fraction of the cost. The SANParks vehicle meets by the boom entrance to the park, leaves at 4am and is a 24 seater vehicle. NONE of this information is what was provided. We were told meet at the petrol station, 9 seater vehicle and departs at 4:15am so we never would have thought that they had actually booked us on the SANParks drive. All incorrect information and misleading. The SANParks vehicle left without us as we were still waiting for what we thought was the game drive we paid for. We have asked for a refund and been following up endlessly but they just don’t reply!! Please don’t use this service and if you are wanting to book a drive you can do it yourself directly on the SANParks website and save yourself a lot of money as this is not a private vehicle drive.
0
Replies (0)AM
Anele M
1 reviews | Active since Jan 2020
22 Nov 2024, 22:19
Worst Activity Platform EVER
Absolutely HORRIBLE service. We were given the wrong information, did not even get to go on our activity and had to deal with a RUDE ranger. Blom absolutely unprofessional! There is no communication and he still has not given me my FULL REFUND! DO NOT BOOK WITH THEM EVER!
Helpful (0)
|Replies (0)AM
Anele M
1 reviews | Active since Jan 2020
22 Nov 2024, 22:19
Worst Activity Platform EVER
Absolutely HORRIBLE service. We were given the wrong information, did not even get to go on our activity and had to deal with a RUDE ranger. Blom absolutely unprofessional! There is no communication and he still has not given me my FULL REFUND! DO NOT BOOK WITH THEM EVER!
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Replies (0)FO
Francois O
1 reviews | Active since Jan 2020
5 Nov 2024, 08:30
****. Stay away!
I have made booking for two nights in a row. I do not get emails to confirm. The phone number does not exist. It must be a ****! I cannot believe that this person is still wlaking around a free man.
Helpful (0)
|Replies (0)FO
Francois O
1 reviews | Active since Jan 2020
5 Nov 2024, 08:30
****. Stay away!
I have made booking for two nights in a row. I do not get emails to confirm. The phone number does not exist. It must be a ****! I cannot believe that this person is still wlaking around a free man.
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Replies (0)AB
AB
Ana B
1 reviews | Active since Jan 2020
6 Jan 2024, 10:50
Never trust again
I have made a reservation with them through the website for 24/01/24 which I have already paid. Never received the booking confirmation and there is no contact number or email. It seems like a ****.
Helpful (0)
|Replies (0)JH
JC H
1 reviews | Active since Jan 2020
23 May 2023, 07:40
**** - Activity never happen
Me and my wife book a morning walk via Marloth Park Things To Do for our anniversary. Everything was paid and confirm with them and reservation was forward to us. Two days before the event when we follow up with KNP we found out that the reservation number was old and they did not have any bookings for the particular day. When we phone Blom West at 076 558 9415 he confirm that this booking was real and this walk was booked for the particular day. A day later he phone us back to explain that was in fact not booked and will refund us in full. a Month and a half later, we still wait for the refund and no one of the offices is taken my calls anymore or return any messages. Make sure if you book via them for activities and paid that this activities is real
Helpful (0)
|Replies (0)JH
JC H
1 reviews | Active since Jan 2020
23 May 2023, 07:40
**** - Activity never happen
Me and my wife book a morning walk via Marloth Park Things To Do for our anniversary. Everything was paid and confirm with them and reservation was forward to us. Two days before the event when we follow up with KNP we found out that the reservation number was old and they did not have any bookings for the particular day. When we phone Blom West at 076 558 9415 he confirm that this booking was real and this walk was booked for the particular day. A day later he phone us back to explain that was in fact not booked and will refund us in full. a Month and a half later, we still wait for the refund and no one of the offices is taken my calls anymore or return any messages. Make sure if you book via them for activities and paid that this activities is real
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Replies (0)KP
Kevin P
1 reviews | Active since Jan 2020
14 Apr 2023, 13:15
Guided walk booked at Crocodile Br8dge Gate. Had to pay again. Was never booked despite repeated requests at confirmation prior to the day..and there after. Blom assured emails of confirmation forthcoming and thereafter, that a refund was due. Now, no lon
**** BEWARE!! Blom is a **** ARTIST!!
Helpful (0)
|Replies (0)KP
Kevin P
1 reviews | Active since Jan 2020
14 Apr 2023, 13:15
Guided walk booked at Crocodile Br8dge Gate. Had to pay again. Was never booked despite repeated requests at confirmation prior to the day..and there after. Blom assured emails of confirmation forthcoming and thereafter, that a refund was due. Now, no lon
**** BEWARE!! Blom is a **** ARTIST!!
0
Replies (0)BF
Brendan F
1 reviews | Active since Jan 2020
4 Sept 2022, 20:19
Highly disappointed
Poor communication, you have to beg a plead to try make contact with Blom (Agent representing the various activities). With more than a months notice to cancel activities which where booked and paid for, I still haven’t received my FULL refund. They don’t respond to emails. As an agent for the various activities on offer, I wouldn’t recommend using them and rather go directly to the service provider.
Helpful (0)
|Replies (0)BF
Brendan F
1 reviews | Active since Jan 2020
4 Sept 2022, 20:19
Highly disappointed
Poor communication, you have to beg a plead to try make contact with Blom (Agent representing the various activities). With more than a months notice to cancel activities which where booked and paid for, I still haven’t received my FULL refund. They don’t respond to emails. As an agent for the various activities on offer, I wouldn’t recommend using them and rather go directly to the service provider.
0
Replies (0)