M
McDonald's
Claimed Business
M
McDonald's
Claimed Business
701 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
McDonald's
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, McDonald's South Africa is experiencing widespread customer dissatisfaction across nearly every service dimension. Customers report consistently incorrect orders, lengthy wait times that contradict the fast-food promise, dismissive staff conduct, food quality lapses including raw and stale items, and serious hygiene concerns including foreign objects and pest sightings. While isolated branches and individual staff members receive genuine praise, the overall pattern reflects systemic operational and service failures.
TrustIndex
1.9
Jul '25 - Jun '26
Based on recent customer reviews, McDonald's South Africa is experiencing widespread customer dissatisfaction across nearly every service dimension. Customers report consistently incorrect orders, lengthy wait times that contradict the fast-food promise, dismissive staff conduct, food quality lapses including raw and stale items, and serious hygiene concerns including foreign objects and pest sightings. While isolated branches and individual staff members receive genuine praise, the overall pattern reflects systemic operational and service failures.
The most common complaint about McDonald's, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Staff Conduct. Customer Service (1.5). Customers repeatedly describe rude, dismissive managers and staff who refuse to apologise, ignore complaints, and argue with paying customers. Refund processes are bureaucratic and humiliating, and several reviewers report being mocked, laughed at, or threatened by managers.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Was the worst McDonald's ever McDonald's pinetown you Really spoiled my liking of you tonight I ended I'm giving my burger and chips to my dogs crispy chicken look so tasty on the menu board but it must rather stay there because because it tasted like nothing and my husband large big Mac meal well nie any large there wat the chips the burger het took 2 bite and it was done was as small ...... Very disappointed you guys Wil definitely not see me a again and best of all that meal Kos me 210 rand ..... Well all I can say my doag got McDonald's for supper
1 reviews | Active since Jan 2020
Was the worst McDonald's ever McDonald's pinetown you Really spoiled my liking of you tonight I ended I'm giving my burger and chips to my dogs crispy chicken look so tasty on the menu board but it must rather stay there because because it tasted like nothing and my husband large big Mac meal well nie any large there wat the chips the burger het took 2 bite and it was done was as small ...... Very disappointed you guys Wil definitely not see me a again and best of all that meal Kos me 210 rand ..... Well all I can say my doag got McDonald's for supper
1 reviews | Active since Jan 2020
Firstly, the restaurant is dirty. The table that was available for me to eat was not clean. I had to ask one of the staff members to clean the table. I placed my own order at the self service terminal. When I had to pay the machine didn’t allow payments. I ended up paying at the kiosk. I specified to the lady that she shouldn’t add any ice to my Watermelon McFizz. I waited close to 30 minutes for my order. When I eventually did, the McFizz had ice. The nuggets I had ordered didn’t come with the jalapeño sauce I wanted. The happy meal had no toy in it and there was no ketchup in the order. I went back to a staff member with my slip. She told me “you didn’t order from me”. McDonalds is obviously not a ****a shop, I cannot be expected to look for a staff member that assisted me when I have a slip that has my order. My order was even missing. I had to go back for a hamburger that wasn’t included in my order. TERRIBLE STAFF, TERRIBLE SERVICE!!!
1 reviews | Active since Jan 2020
Firstly, the restaurant is dirty. The table that was available for me to eat was not clean. I had to ask one of the staff members to clean the table. I placed my own order at the self service terminal. When I had to pay the machine didn’t allow payments. I ended up paying at the kiosk. I specified to the lady that she shouldn’t add any ice to my Watermelon McFizz. I waited close to 30 minutes for my order. When I eventually did, the McFizz had ice. The nuggets I had ordered didn’t come with the jalapeño sauce I wanted. The happy meal had no toy in it and there was no ketchup in the order. I went back to a staff member with my slip. She told me “you didn’t order from me”. McDonalds is obviously not a ****a shop, I cannot be expected to look for a staff member that assisted me when I have a slip that has my order. My order was even missing. I had to go back for a hamburger that wasn’t included in my order. TERRIBLE STAFF, TERRIBLE SERVICE!!!
1 reviews | Active since Jan 2020
Very Poor service and staff they don’t even care to give an explanation. I went with my four year old and ordered a happy meal and a Big Mac meal …. We waited over 45 min for our food that time the restaurant wasn’t even busy, people that came after me had their food ate and left while I was still waiting, I went to the counter to enquire only to be told “they missed my order they don’t know how it happened” ontop of that my son’s meal doesn’t have a toy.
1 reviews | Active since Jan 2020
Very Poor service and staff they don’t even care to give an explanation. I went with my four year old and ordered a happy meal and a Big Mac meal …. We waited over 45 min for our food that time the restaurant wasn’t even busy, people that came after me had their food ate and left while I was still waiting, I went to the counter to enquire only to be told “they missed my order they don’t know how it happened” ontop of that my son’s meal doesn’t have a toy.
1 reviews | Active since Jan 2020
This is the second time that we wanted to order breakfast at McDonalds Ermelo that they say it is too early! But there was a person in front of us that was helped. They are a 24 hour restaurant and yet they can't serve breakfast at 06:25???? Person at the window was also not willing to help and was very unfriendly
1 reviews | Active since Jan 2020
This is the second time that we wanted to order breakfast at McDonalds Ermelo that they say it is too early! But there was a person in front of us that was helped. They are a 24 hour restaurant and yet they can't serve breakfast at 06:25???? Person at the window was also not willing to help and was very unfriendly
1 reviews | Active since Jan 2020
I am writing this review with great sadness in my heart Never in my life have I ever been so humiliated and belittled and this coming from a manager. I bought food with my promo app. The food was unsatisfactory just like the manager. I asked a simple question like how come it takes twenty minutes for my order to be packed when the shop was not even busy. I walked into an empty store. The manager decided that he was going to pack the food himself and then decided to basically throw me the bag and shouted and for a next time don't question what is happening at the back that is when things escalated because now I am upset. I opened the food to find that this is not even what I ordered. I decided to take my phone out and record our interaction upon doing this his attitude immediately changed. I did use a few cuss words as it seems that I was not getting through to this guy. He then handed me a meal that looks like it was just throw together. He then proceeded to tell everyone that I am going on but didn't even pay for the food it was bought on promo. Which another person added on she's getting free food why is she going on. As if I didn't pay for to get that points. His behavior as a manager is disgusting. I cannot believe people get treated this way. I left the store with no food, points gone from my app and a little dignity. If this is the way people get treated at McDonald's then I will never buy from you again.
1 reviews | Active since Jan 2020
I am writing this review with great sadness in my heart Never in my life have I ever been so humiliated and belittled and this coming from a manager. I bought food with my promo app. The food was unsatisfactory just like the manager. I asked a simple question like how come it takes twenty minutes for my order to be packed when the shop was not even busy. I walked into an empty store. The manager decided that he was going to pack the food himself and then decided to basically throw me the bag and shouted and for a next time don't question what is happening at the back that is when things escalated because now I am upset. I opened the food to find that this is not even what I ordered. I decided to take my phone out and record our interaction upon doing this his attitude immediately changed. I did use a few cuss words as it seems that I was not getting through to this guy. He then handed me a meal that looks like it was just throw together. He then proceeded to tell everyone that I am going on but didn't even pay for the food it was bought on promo. Which another person added on she's getting free food why is she going on. As if I didn't pay for to get that points. His behavior as a manager is disgusting. I cannot believe people get treated this way. I left the store with no food, points gone from my app and a little dignity. If this is the way people get treated at McDonald's then I will never buy from you again.
1 reviews | Active since Jan 2020
Macdonalds hilfox!!! Everytime I come to this macdonalds the food is horrible and cold the past 2 month's it once was the best and freshest macdonalds but lately it's the worst 1 very disappointing the food what you get for paying so much money
1 reviews | Active since Jan 2020
Macdonalds hilfox!!! Everytime I come to this macdonalds the food is horrible and cold the past 2 month's it once was the best and freshest macdonalds but lately it's the worst 1 very disappointing the food what you get for paying so much money
McDonald's has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 701 reviews in the last 12 months. Hellopeter has tracked McDonald's across 11,282 total reviews. How is the TrustIndex calculated? →