MiWay Insurance
Verified Business
|4.8|27,050 Reviews (last 12 months)|Responds in 4m
MiWay Insurance
Verified Business
|4.8
27,050 Reviews (last 12 months)
Responds in 4m
Scores reflect the Overall AI Score for each category
MiWay Insurance
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MiWay Insurance shows strong performance in frontline consultant interactions and roadside assistance, with named agents repeatedly praised for empathy and efficiency. Communication channels including WhatsApp earn positive feedback for responsiveness. However, claims handling reveals a polarised experience, with celebratory quick payouts contrasted by serious complaints about rejected claims, panel beater quality, and prolonged repair delays.
Replied to 100% of negative reviews
Reply time on negative reviews: 3m
TrustIndex
10
Perfect Score
Ranking
#3
in Home Insurance
Reply Time
4m
NPS Score
63
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 3m
Aug '25 - Jul '26
Based on recent customer reviews, MiWay Insurance shows strong performance in frontline service delivery, particularly around roadside assistance, agent professionalism, and communication speed. Customers frequently name specific consultants who go above and beyond. However, claims handling experiences are more polarised, with several customers describing prolonged delays, rejected claims, and poor repair coordination through approved panel beaters undermining otherwise positive sentiment.
MiWay Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (4.4) is MiWay's standout strength. Customers routinely name specific consultants like Thabani Mnguni, Nokuthula Shabalala, Mologadi Papo, and Kagiso Rakgotho, praising their patience, professionalism, empathy, and willingness to go the extra mile.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
This is one of the best businesses I have ever had the pleasure of reveiwing. I will definitely recommend them going forward. There was a guy named *** that helped me and his email is *** and you can reach him on his cell at *** so yeah, please do so
1 reviews | Active since Jul 2026
This is one of the best businesses I have ever had the pleasure of reveiwing. I will definitely recommend them going forward. There was a guy named *** that helped me and his email is *** and you can reach him on his cell at *** so yeah, please do so
1 reviews | Active since Jul 2026
*** handled my motor insurance claim quickly and the consultant was friendly, professional and kept me updated throughout the whole process. Automated end-to-end test QAAF6AAC.
1 reviews | Active since Jul 2026
*** handled my motor insurance claim quickly and the consultant was friendly, professional and kept me updated throughout the whole process. Automated end-to-end test QAAF6AAC.
1 reviews | Active since May 2026
Tshekgene we appreciate your consistent, Thank you for exceptional prompt payment. You such a good asset to your company. Keep on doing your best. Thanks vvikas gupta
1 reviews | Active since May 2026
Tshekgene we appreciate your consistent, Thank you for exceptional prompt payment. You such a good asset to your company. Keep on doing your best. Thanks vvikas gupta
1 reviews | Active since May 2026
10/10 starts for Judith Maluleke who assisted with my claim for a windscreen. Please give her, her flowers! 💐
1 reviews | Active since May 2026
10/10 starts for Judith Maluleke who assisted with my claim for a windscreen. Please give her, her flowers! 💐
The most common complaint about MiWay Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling & Resolution (3.5) is the most polarised theme. While many claims are finalised within days with named assessors praised, a meaningful minority describe rejections citing technicalities, multi-month delays, claim handler reassignments, and poor communication on third-party recoveries and excess refunds.
MiWay Insurance scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3. Their strongest theme is Agent Service (4.4); their weakest is Claims Handling (3.4). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
MiWay Insurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 27,050 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 min. Hellopeter has tracked MiWay Insurance across 247,056 total reviews. How is the TrustIndex calculated? →