MiWay Insurance
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MiWay Insurance shows strong performance in frontline consultant interactions and roadside assistance, with named agents repeatedly praised for empathy and efficiency. Communication channels including WhatsApp earn positive feedback for responsiveness. However, claims handling reveals a polarised experience, with celebratory quick payouts contrasted by serious complaints about rejected claims, panel beater quality, and prolonged repair delays.
Replied to 95% of negative reviews
Reply time on negative reviews: 3m
TrustIndex
10
Perfect Score
Ranking
#3
in Car Insurance
Reply Time
5m
NPS Score
63
Recommended: Very Likely
Replied to 95% of negative reviews
Reply time on negative reviews: 3m
Jun '25 - May '26
Based on recent customer reviews, MiWay Insurance shows strong performance in frontline service delivery, particularly around roadside assistance, agent professionalism, and communication speed. Customers frequently name specific consultants who go above and beyond. However, claims handling experiences are more polarised, with several customers describing prolonged delays, rejected claims, and poor repair coordination through approved panel beaters undermining otherwise positive sentiment.
MiWay Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (4.4) is MiWay's standout strength. Customers routinely name specific consultants like Thabani Mnguni, Nokuthula Shabalala, Mologadi Papo, and Kagiso Rakgotho, praising their patience, professionalism, empathy, and willingness to go the extra mile.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I was assisted by Trayhan Lewis regarding road side assistance. He was very empathetic, professional and helpful. He even followed up to see if I got the help I needed.
1 reviews | Active since Jan 2020
I was assisted by Trayhan Lewis regarding road side assistance. He was very empathetic, professional and helpful. He even followed up to see if I got the help I needed.
1 reviews | Active since Jan 2020
The experience was very easy and manageable! The consultant Nkhensani Rikhotso assisted me so much. Her communication was excellent! I really appreciate😊. She was kind and very efficient. The customer service was excellent!
1 reviews | Active since Jan 2020
The experience was very easy and manageable! The consultant Nkhensani Rikhotso assisted me so much. Her communication was excellent! I really appreciate😊. She was kind and very efficient. The customer service was excellent!
1 reviews | Active since Jan 2020
I have not received my excess refund for an accident that occurred in 2012 which is long overdue. My ID number is 850805 6224 086.
1 reviews | Active since Jan 2020
I have not received my excess refund for an accident that occurred in 2012 which is long overdue. My ID number is 850805 6224 086.
The most common complaint about MiWay Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling & Resolution (3.5) is the most polarised theme. While many claims are finalised within days with named assessors praised, a meaningful minority describe rejections citing technicalities, multi-month delays, claim handler reassignments, and poor communication on third-party recoveries and excess refunds.
MiWay Insurance scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Short Term Insurance, compared to the Short Term Insurance industry average of 3. Their strongest theme is Agent Service (4.4); their weakest is Claims Handling (3.4). The top AI-rated Short Term Insurance business on Hellopeter is Bloom (4.2). How is the AI Score calculated? →
MiWay Insurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 31,344 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 3 min. Hellopeter has tracked MiWay Insurance across 247,184 total reviews. How is the TrustIndex calculated? →