BG
Billy G's Montecasino
Unclaimed Business
BG
Billy G's Montecasino
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|6 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(16.7%)
2(0%)
1(83.3%)
5(0%)
4(0%)
3(16.7%)
2(0%)
1(83.3%)
Frequently Asked Questions About Billy G's Montecasino
Billy G's Montecasino has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Billy G's Montecasino across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencelM
lesego M
1 reviews | Active since Jan 2020
15 Feb 2026, 21:36
Formal Complaint Regarding Misleading Promotion and Service Experience - Billy G Montecasino
I am writing to formally raise a complaint regarding my recent experience with Billy G on 13 February. I made an online reservation on 9 February for 12 February. On 11 February, I received a confirmation call during which I enquired about the 30% promotion and was advised that it would remain valid until 13 February. Based on this information, I requested that my booking be moved to 13 February, which was confirmed. On 12 February, I received a further confirmation call and again specifically asked whether the promotion was still valid. I was once more assured that it was. However, upon arrival at the payment station on 13 February, to my shock was informed that the promotion was no longer valid and was told that the back office"doesnt know anything" I felt embarrassed, frustrated and forced to pay more than i had planned, simply to avoid causing a scene. In order to avoid inconvenience to other customers behind me, I proceeded to settle the full amount(WHICH I STRONGLY FEEL ITS UNFAIR) I thereafter requested to speak to the manager on duty inside the restaurant. Unfortunately, the matter was dismissed with no attempt to investigate or provide a resolution, and I was simply informed that nothing could be done.'SORRY' I find this extremely concerning, as my decision to proceed with the booking was based solely on information provided by your staff. This resulted in me paying more than anticipated, which I would not have agreed to had accurate information been given. I respectfully request that this matter be reviewed and that appropriate feedback be provided. I believe customers should be able to rely on information given by your representatives. I look forward to your response.
Helpful (0)
|Replies (0)lM
lesego M
1 reviews | Active since Jan 2020
15 Feb 2026, 21:36
Formal Complaint Regarding Misleading Promotion and Service Experience - Billy G Montecasino
I am writing to formally raise a complaint regarding my recent experience with Billy G on 13 February. I made an online reservation on 9 February for 12 February. On 11 February, I received a confirmation call during which I enquired about the 30% promotion and was advised that it would remain valid until 13 February. Based on this information, I requested that my booking be moved to 13 February, which was confirmed. On 12 February, I received a further confirmation call and again specifically asked whether the promotion was still valid. I was once more assured that it was. However, upon arrival at the payment station on 13 February, to my shock was informed that the promotion was no longer valid and was told that the back office"doesnt know anything" I felt embarrassed, frustrated and forced to pay more than i had planned, simply to avoid causing a scene. In order to avoid inconvenience to other customers behind me, I proceeded to settle the full amount(WHICH I STRONGLY FEEL ITS UNFAIR) I thereafter requested to speak to the manager on duty inside the restaurant. Unfortunately, the matter was dismissed with no attempt to investigate or provide a resolution, and I was simply informed that nothing could be done.'SORRY' I find this extremely concerning, as my decision to proceed with the booking was based solely on information provided by your staff. This resulted in me paying more than anticipated, which I would not have agreed to had accurate information been given. I respectfully request that this matter be reviewed and that appropriate feedback be provided. I believe customers should be able to rely on information given by your representatives. I look forward to your response.
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Replies (0)NS
Natalia S
1 reviews | Active since Jan 2020
29 Dec 2025, 15:07
Bad after service
Had my year end function year, food was lovely and service great. But when it comes to refunds and doing what is right by the customer, there is a huge fuss. Making it a completely unpleasant experience. Still waiting.
Helpful (0)
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Natalia S
1 reviews | Active since Jan 2020
29 Dec 2025, 15:07
Bad after service
Had my year end function year, food was lovely and service great. But when it comes to refunds and doing what is right by the customer, there is a huge fuss. Making it a completely unpleasant experience. Still waiting.
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Replies (0)MC
LB
Latoya B
1 reviews | Active since Jan 2020
27 Nov 2025, 09:44
Bad customer service
We were at BillyG with school kids and the staff was not nice, they kept telling the kids to sit down while the kids wanted to dish up mind you it’s a buffet setting. We had a booking of +-250 people. The gate kept the ice cream we had to keep asking for it. The food was 9/10 satisfactory. #BLACKFRIDAY
Helpful (0)
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Latoya B
1 reviews | Active since Jan 2020
27 Nov 2025, 09:44
Bad customer service
We were at BillyG with school kids and the staff was not nice, they kept telling the kids to sit down while the kids wanted to dish up mind you it’s a buffet setting. We had a booking of +-250 people. The gate kept the ice cream we had to keep asking for it. The food was 9/10 satisfactory. #BLACKFRIDAY
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Replies (0)JJ
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Rochelle P
1 reviews | Active since Jan 2020
17 Mar 2025, 12:27
Worst experience ever
Had the worst experience ever. The food was atrocious. The staff was no friendly at all and we couldn't even get one to help us with ordering drinks. The place was so untidy and did not smell good at all. The food smelt revolting. I wasted so much of money for nothing.
Helpful (0)
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Rochelle P
1 reviews | Active since Jan 2020
17 Mar 2025, 12:27
Worst experience ever
Had the worst experience ever. The food was atrocious. The staff was no friendly at all and we couldn't even get one to help us with ordering drinks. The place was so untidy and did not smell good at all. The food smelt revolting. I wasted so much of money for nothing.
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Replies (0)KC
Kasville C
1 reviews | Active since Jan 2020
20 Feb 2025, 12:05
Horrible Place to go
Took my son out for his birthday with my family to Billy G at montecasino and had the worst time ever. Regardless of making a reservation, you still have to wait in a long line. What was more disappointing, was the food. Omw it is so horrible. The mac and cheese smelt so revolting. It just put us off. We couldn't even get a waiter to help us with drinks. I actually just took my family and walked out and ate somewhere else. Paid R2300 for my family and didn't even eat a signal thing.
Helpful (0)
|Replies (0)KC
Kasville C
1 reviews | Active since Jan 2020
20 Feb 2025, 12:05
Horrible Place to go
Took my son out for his birthday with my family to Billy G at montecasino and had the worst time ever. Regardless of making a reservation, you still have to wait in a long line. What was more disappointing, was the food. Omw it is so horrible. The mac and cheese smelt so revolting. It just put us off. We couldn't even get a waiter to help us with drinks. I actually just took my family and walked out and ate somewhere else. Paid R2300 for my family and didn't even eat a signal thing.
0
Replies (0)