LM
lesego M
Active since Mar 2009
16
Reviews
0
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Reviews
16 reviews2 months ago
Formal Complaint Regarding Misleading Promotion and Service Experience - Billy G Montecasino
I am writing to formally raise a complaint regarding my recent experience with Billy G on 13 February. I made an online reservation on 9 February for 12 February. On 11 February, I received a confirmation call during which I enquired about the 30% promotion and was advised that it would remain valid until 13 February. Based on this information, I requested that my booking be moved to 13 February, which was confirmed. On 12 February, I received a further confirmation call and again specifically asked whether the promotion was still valid. I was once more assured that it was. However, upon arrival at the payment station on 13 February, to my shock was informed that the promotion was no longer valid and was told that the back office"doesnt know anything" I felt embarrassed, frustrated and forced to pay more than i had planned, simply to avoid causing a scene. In order to avoid inconvenience to other customers behind me, I proceeded to settle the full amount(WHICH I STRONGLY FEEL ITS UNFAIR) I thereafter requested to speak to the manager on duty inside the restaurant. Unfortunately, the matter was dismissed with no attempt to investigate or provide a resolution, and I was simply informed that nothing could be done.'SORRY' I find this extremely concerning, as my decision to proceed with the booking was based solely on information provided by your staff. This resulted in me paying more than anticipated, which I would not have agreed to had accurate information been given. I respectfully request that this matter be reviewed and that appropriate feedback be provided. I believe customers should be able to rely on information given by your representatives. I look forward to your response.
0 replies
2 months ago
Complaint about disrespectful Treatment at Jet Maponya Store
I am writing to express my disappointment and frustration with the service I received at in on 27 January 2026 I went in to place a denim dress on laybye and was told by the cashier, Theodorah, that laybye is only allowed for three items, regardless of the price. Although I only wanted the dress, I was forced to pick two additional items just to qualify. When I returned to the till, I was spoken to rudely and told to rejoin the queue. When I explained I would return the extra items afterward, I was threatened that I would be blocked from using laybye in future and charged additional fees. I felt pressured, embarrassed, and disrespected, but proceeded only because I had no other option. This experience made me feel undervalued as a customer and completely discouraged from shopping at this store again, especially Theodorah I trust this matter will be taken seriously and addressed accordingly.
56 replies
4 months ago
The service was over...
The service was overall fantastic, with friendly service from Kgaugelo MAPHUTHA, very patient and a smooth, stress-free experience from start to finish.
53 replies
8 months ago
DISGUSTING & ******* SERVICE
On the 25th of July i ordered a whistling kettle which was R99.00 and couldn't check out as the order was less than R100.00 therefore i ended up adding a 2L Stoney so that my order can be processed. I was charged R35.00 delivery fee which I accepted and paid. Few hours later the order was delivered, my daughter signed for it as I was not home at the time of delivery. When I got home, I was greeted by a big brown bag with ONLY 2L stoney. I have never been so angry as I feel this is a disgusting and deceiving service. Why did it allow me to proceed with the order if the item was out of Stock? Why would I pay R35 delivery fee + R20 tip which was given to the Driver in cash for an item that is R19.99. The annoying part is that the R99.00 was automatically credited in my wallet account which I feel I am being forced to use this ******* and disgusting service. I have been sending requests to have my money refunded to my bank account and been unsuccessful as I WILL NEVER EVER USE THIS SERVICE AGAIN!!! so, it's okay for them to deliver an order that is below R100.00 but not possible to place an order which is below R100??? I want my delivery fee, tip and the R99.00 reversed to my bank account not my wallet account or have the Kettle delivery at no additional cost.
1 reply
15 months ago
DISGUSTING AND PATHETIC SERCIVE
On Sunday the 19th of January 2025, I went to PEP store to get a new cell phone charger as the one we bought in October was no longer charger. I arrived at the tills and was assisted by Lerato Kutlwano who took the charger, tested, and confirmed its not working. She then started paging the supervisor. A lady by the name of Nthuseng, came looked at the charger and proudly said “ I see you bought this charger from PEP Home, go there to have it exchanged. I then asked if this is not a product sold and bought at PEP and why should I go to PEP HOME if they have stock. I further asked her since from when refunds/exchanges are done at the shop where the item was purchased? Does it mean if I bought an item at PEP Cape Town, I must return the item in Cape Town) I then asked to speak to someone senior and they called a lady by the name of SINDI who never bothered to come to the tills. 30 minutes passed whilst waiting for SINDI to come, I stood there looking like a fool. They kept looking at me like a fool until I asked if this SINDI person is going to come and assist. I was then told she went to the loo. I patiently waited there, now going for almost an hour. Then I decided to go at the back to check what is going on, where I got the shock the of my life. 1. Nthuseng sitting down and sorting out items ( this is the same person who left me standing at the tills saying she’s going to call Sindi) 2. Lerato was just roaming around the Ilse. I then asked should I go inside the storeroom and call SINDI myself? They ignored me. I walked towards the storeroom, wand I was shocked to find unbothered SINDI on the cell phone sitting at her desk. She walked out, no greetings or whatsoever, I asked are you SINDI? No response from her, she asked her colleagues where the slip is. They gave her the slip and she walked out of the shop leaving me standing at the tills without any explanation. She came back after few minutes with R40.00 and threw it on the counter and said, “THEY DON’T HAVE THE CHARGER” and walked back to the storeroom. I am utterly disgusted by the pathetic service I received yesterday (19/01/2025) Is it fair to wait for more than an hour for just an exchange. I strongly feel disrespected and not being valued as a customer. I feel humiliated, especially throwing the money at the counter and walking away. I am just wondering what qualities Puseletso saw Sindi when she put her as 2nd in charge. The level of professionalism of this Sindi person is really disgusting. Till today I am still traumatized by her behaviour.
0 replies
31 months ago
Amazing and excellent service
A Good asset to keep thank you so much Kyle Pienaar for the great service and advice you gave me this morning. Keep up the outstanding work, you are a true asset.
131 replies
37 months ago
GREAT SERVICE
very impressed with the service i received from Thandi Bocibo , professional, friendly and effecient with alot of Empathy.
53 replies
59 months ago
DISGUSTED AND UNPROFESSIONAL FOR SUCH A GOOD BANK
On the 2nd of June we made a manual payment of R4474.98 into our standard bank account as there was an issue with my account, therefore as a responsible client I made arrangements that I pay the account on time to avoid the debit order being unsuccessful. Then on the 6th of June my account was debited, which was returned and I was charged R110.00 for the returned debit order yet the instalment was paid on the 2nd. Today the 23rd of June my account was debited again for an amount of R4461.28, for what? I would like to know as the agreement I signed was the debit order to go off on the 6th and the home loan account is not in arrears. Last month we spoke to Shan Billings & he assured us that he will sort this out for us but unfortunately he didnt as there was an attempt on the 6th of June then today more money was debited. I would like the funds be reversed today as this is the money for my debit orders that will go off on the 25th.
53 replies
109 months ago
DISGUSTED & FEELING ROBBED!!!
<p>On the 20th i ordered clothes online for kids. I ordered 6 items amounting to R584.94(inclusive R5.00 of delivery) then i got a R50.00 discount as(Get R50 off your first app purchase)meaning i ended paying R534.94.</p> <p>So yesterday (02 May 2017) i went to collect my order & i decided to refund one of the dresses i bought and to my surpise i was refunded only R91.40 instead of R99.00 & when i asked the store manager advised that i must phone online. We tried the number for about 10 minutes & couldnt get through until i got annoyed and left.</p> <p>i am really angry as i feel i am being robbed as customer, they always encourage us to shop online knowing vey well that they wan to rob us our hard earned money. I could understand if i didnt have a slip but i just opened the package & the slip showing & the amount paid.</p> <p>Now i want to return 2 more things and i expect the money which i paid for.</p> <p>This is against the CPA regulation. I want all my money back, i dont care if it R5.00 or what , its the principle and knowing how to treat your customers fairly.</p>
56 replies
Review Distribution
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3 (18.75%)
4 Star
0 (0%)
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2 Star
6 (37.5%)
1 Star
7 (43.75%)