MB
Mood Beauty Century City
Unclaimed Business
MB
Mood Beauty Century City
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mood Beauty Century City
Mood Beauty Century City has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Mood Beauty Century City across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTA
Terrin A
1 reviews | Active since Jan 2020
26 Nov 2025, 05:51
Bad bad service
I am so disgusted with mood beauty services. Don't be fooled and do not purchase vouchers from wikideals to do your spa days there. Firstly I have been sending emails to wiki deals for a refund - still no response . I booked a couples massage in October. My guests so disgusted by the spa day Dirty oily towels was used on them. They were offered black ricoffee.. No choice was given. When they used the toilets. For number 2 there was no toilet paper. They weren't given a choice on the option they really wanted. When they complained about the towels they were told there are not enough towels so they re use their towels on clients🤢🤢 My guest had itchy ****les all over her body. What a bad experience.
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Terrin A
1 reviews | Active since Jan 2020
26 Nov 2025, 05:51
Bad bad service
I am so disgusted with mood beauty services. Don't be fooled and do not purchase vouchers from wikideals to do your spa days there. Firstly I have been sending emails to wiki deals for a refund - still no response . I booked a couples massage in October. My guests so disgusted by the spa day Dirty oily towels was used on them. They were offered black ricoffee.. No choice was given. When they used the toilets. For number 2 there was no toilet paper. They weren't given a choice on the option they really wanted. When they complained about the towels they were told there are not enough towels so they re use their towels on clients🤢🤢 My guest had itchy ****les all over her body. What a bad experience.
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Replies (0)GS
Grant S
1 reviews | Active since Jan 2020
14 Nov 2025, 12:29
Bad service before I even set foot in the salon
I'd purchased a coupon, against my better judgement, for a couples massage session and made contact, as instructed on the coupon, to make an appointment. I was told by the person who answered to refer to WhatsApp to make the booking. In the automated response, there's an option to use an app to make the booking which I did and also found the coupon as an option which I'd selected and made a booking. This was promptly canceled and I got a phone call from a rather angry lady, whose name I won't mention, telling me I hadn't followed the process correctly as I should've called. Besides repeatedly telling her that this is what I'd done, she tried to make it seem as if I was the one who made the mistake of booking online when all I did was follow every instruction given to me. The cancelation was due to unavailability and she offered me a booking for late in December, which was a month after the initial booking. This wasn't a very pleasant experience at all, and I hadn't even visited the salon. Most likely, speaks volumes of the service.
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Grant S
1 reviews | Active since Jan 2020
14 Nov 2025, 12:29
Bad service before I even set foot in the salon
I'd purchased a coupon, against my better judgement, for a couples massage session and made contact, as instructed on the coupon, to make an appointment. I was told by the person who answered to refer to WhatsApp to make the booking. In the automated response, there's an option to use an app to make the booking which I did and also found the coupon as an option which I'd selected and made a booking. This was promptly canceled and I got a phone call from a rather angry lady, whose name I won't mention, telling me I hadn't followed the process correctly as I should've called. Besides repeatedly telling her that this is what I'd done, she tried to make it seem as if I was the one who made the mistake of booking online when all I did was follow every instruction given to me. The cancelation was due to unavailability and she offered me a booking for late in December, which was a month after the initial booking. This wasn't a very pleasant experience at all, and I hadn't even visited the salon. Most likely, speaks volumes of the service.
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Anna M
1 reviews | Active since Jan 2020
7 Aug 2025, 11:56
EXTREMELY DISAPPOINTING EXPERIENCE (AGAIN)
⭐ 1 Star – Extremely Disappointing Experience (Again!) I’ve just left Mood Beauty in Century City, and I’m honestly beyond frustrated. I booked a 45-minute massage and only got 30 minutes. There was no electricity, which they didn’t bother to inform me about before my appointment. The treatment room was freezing, and the the******’s hands were ice cold — not what you want during a massage. To make things worse, the other staff were speaking loudly in their language right outside the treatment room, making it impossible to relax. The entire experience felt rushed, cold, and chaotic. This was my third visit, and every single time has been a disappointment. I kept hoping it would get better, but clearly, quality and customer care are not a priority here. Unbelievable. Not going back — and I wouldn’t recommend it to anyone looking for a relaxing or professional experience.
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Anna M
1 reviews | Active since Jan 2020
7 Aug 2025, 11:56
EXTREMELY DISAPPOINTING EXPERIENCE (AGAIN)
⭐ 1 Star – Extremely Disappointing Experience (Again!) I’ve just left Mood Beauty in Century City, and I’m honestly beyond frustrated. I booked a 45-minute massage and only got 30 minutes. There was no electricity, which they didn’t bother to inform me about before my appointment. The treatment room was freezing, and the the******’s hands were ice cold — not what you want during a massage. To make things worse, the other staff were speaking loudly in their language right outside the treatment room, making it impossible to relax. The entire experience felt rushed, cold, and chaotic. This was my third visit, and every single time has been a disappointment. I kept hoping it would get better, but clearly, quality and customer care are not a priority here. Unbelievable. Not going back — and I wouldn’t recommend it to anyone looking for a relaxing or professional experience.
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Replies (0)EP
Enchilla P
1 reviews | Active since Jan 2020
26 May 2025, 08:13
Most phenomenal pamper experience!
Wow, wow and wow. I had the most amazing experience Saturday. From my Pedi to my Mani, it was just phenomenal. I have been to many nail salons and spas, but nothing tops my all-new favorite place ♥️. Thank you to Kholofelo (aka Connie) for the best treatment, friendly smile, service and care, you are absolutely the best. Your skill and knowledge and treatment recommendation really set the bar high for me. I love my nails and feet looks stunning. I left the spa feeling super impressed. Thank you, ladies, it's a job well done. I will definitely be coming back for my next treatment. Your prices are seriously money well spent, and I will recommend Mood Beauty to everyone. This is my new happy place😊.
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Enchilla P
1 reviews | Active since Jan 2020
26 May 2025, 08:13
Most phenomenal pamper experience!
Wow, wow and wow. I had the most amazing experience Saturday. From my Pedi to my Mani, it was just phenomenal. I have been to many nail salons and spas, but nothing tops my all-new favorite place ♥️. Thank you to Kholofelo (aka Connie) for the best treatment, friendly smile, service and care, you are absolutely the best. Your skill and knowledge and treatment recommendation really set the bar high for me. I love my nails and feet looks stunning. I left the spa feeling super impressed. Thank you, ladies, it's a job well done. I will definitely be coming back for my next treatment. Your prices are seriously money well spent, and I will recommend Mood Beauty to everyone. This is my new happy place😊.
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Anna M
1 reviews | Active since Jan 2020
10 Sept 2024, 11:21
Disappointing Experience with Poor Service
Disappointing Experience with Poor Service So I visited Mood Century for the third time expecting a relaxing, professional manicure, but I left extremely disappointed. First off, the nail technician did a terrible job on my nails. The polish was uneven, streaky, and some nails were left with noticeable bumps and not curing. She suggested that I choose a different colour, but instead they choose a colour for me and it ended up that it’s not the colour which is the problem because they tried to cure that new colour and using a different lamp and then it did not cure So after all this its now the base coat which they want to remove and put on a new base coat because they not supposed to use certain brands with each other according to the lady whom came over to give the nail tech advice so the only thing I asked was why did you then mix the brands if you know it’s going to do this and the lady who was called to assist gave a whole attitude instead of apology and trying to fix what is wrong and that’s when I just decided to leave and not even go any further at Mood Century City. Customer service was lacking overall—no apology, no effort to make things right. I’ve never experienced such unprofessionalism at a nail salon. For the price they charge, you’d expect much better service and a finished product that actually looks good. I won’t be returning, and I definitely don’t recommend this place if you’re looking for quality work or friendly service.
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Anna M
1 reviews | Active since Jan 2020
10 Sept 2024, 11:21
Disappointing Experience with Poor Service
Disappointing Experience with Poor Service So I visited Mood Century for the third time expecting a relaxing, professional manicure, but I left extremely disappointed. First off, the nail technician did a terrible job on my nails. The polish was uneven, streaky, and some nails were left with noticeable bumps and not curing. She suggested that I choose a different colour, but instead they choose a colour for me and it ended up that it’s not the colour which is the problem because they tried to cure that new colour and using a different lamp and then it did not cure So after all this its now the base coat which they want to remove and put on a new base coat because they not supposed to use certain brands with each other according to the lady whom came over to give the nail tech advice so the only thing I asked was why did you then mix the brands if you know it’s going to do this and the lady who was called to assist gave a whole attitude instead of apology and trying to fix what is wrong and that’s when I just decided to leave and not even go any further at Mood Century City. Customer service was lacking overall—no apology, no effort to make things right. I’ve never experienced such unprofessionalism at a nail salon. For the price they charge, you’d expect much better service and a finished product that actually looks good. I won’t be returning, and I definitely don’t recommend this place if you’re looking for quality work or friendly service.
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Deidre S
1 reviews | Active since Jan 2020
5 Mar 2024, 07:35
Very happy customer! Thank You!
Very happy customer!! The friendly and efficient staff and owner of this quaint but stunning beauty studio definitely goes the extra mile for their clientele. Thank you Debbie and team for the warmth and friendliness. I always feel quite relaxed and rejuvenated after leaving your studio. Warm regards Dee
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Deidre S
1 reviews | Active since Jan 2020
5 Mar 2024, 07:35
Very happy customer! Thank You!
Very happy customer!! The friendly and efficient staff and owner of this quaint but stunning beauty studio definitely goes the extra mile for their clientele. Thank you Debbie and team for the warmth and friendliness. I always feel quite relaxed and rejuvenated after leaving your studio. Warm regards Dee
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Replies (0)