MG
My Glass
Claimed Business
MG
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
12
Recommended: Likely
Review Distribution
3.7|21 Reviews
May '25 - Apr '26
5(57.9%)
4(5.3%)
3(5.3%)
2(0%)
1(31.6%)
5(57.9%)
4(5.3%)
3(5.3%)
2(0%)
1(31.6%)
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCB
LU
Linda U
1 reviews | Active since Jan 2020
12 Feb 2026, 11:10
Windscreen replacement
I would definitely recommend this Company. All the staff are polite and friendly. They kept me up to date consistently. Stuck to their time, work neatly, and quickly. They definitely deserve a 5 star. Great service guys, keep it up!!
Helpful (0)
|Replies (0)LU
Linda U
1 reviews | Active since Jan 2020
12 Feb 2026, 11:10
Windscreen replacement
I would definitely recommend this Company. All the staff are polite and friendly. They kept me up to date consistently. Stuck to their time, work neatly, and quickly. They definitely deserve a 5 star. Great service guys, keep it up!!
0
Replies (0)MA
Michelle A
1 reviews | Active since Jan 2020
9 Feb 2026, 10:43
Glass mirror
Poor workmanship, no quality in attention to detail and no ownership
Helpful (0)
|Replies (0)MA
Michelle A
1 reviews | Active since Jan 2020
9 Feb 2026, 10:43
Glass mirror
Poor workmanship, no quality in attention to detail and no ownership
0
Replies (0)HB
Henry B
1 reviews | Active since Jan 2020
3 Jan 2026, 15:39
I'm with outsurance and this is how YOUR glass companies "fix" windscreen
I'm with outsurance and this is how YOUR glass companies "fix" windscreen.please do check on my outsurance the photos that were taken by PG GLASS Boksburg when I got Chevrolet insured
Helpful (0)
|Replies (0)HB
Henry B
1 reviews | Active since Jan 2020
3 Jan 2026, 15:39
I'm with outsurance and this is how YOUR glass companies "fix" windscreen
I'm with outsurance and this is how YOUR glass companies "fix" windscreen.please do check on my outsurance the photos that were taken by PG GLASS Boksburg when I got Chevrolet insured
0
Replies (0)MH
Mahomed H
1 reviews | Active since Jan 2020
24 Nov 2025, 20:55
Contrary
Excellent service and installation. However client was overcharged excess by being invoiced R597 and was informed to pay 15% of the claim amount R3056.30 = R458.44. upon query back and forth was than told to pay R500 very confusing . Thank you Momentum Insure: Claim CP1244537MS for policy (MT20658899) has been authorised. MY GLASS, () will get in touch with you shortly. Note: If the windscreen or window glass is replaced, then your excess will be 15% of the total claim amount with a minimum of R500. If the windscreen or window glass is only repaired, then no excess will be applicable. (FSP22789)
Helpful (0)
|Replies (0)MH
Mahomed H
1 reviews | Active since Jan 2020
24 Nov 2025, 20:55
Contrary
Excellent service and installation. However client was overcharged excess by being invoiced R597 and was informed to pay 15% of the claim amount R3056.30 = R458.44. upon query back and forth was than told to pay R500 very confusing . Thank you Momentum Insure: Claim CP1244537MS for policy (MT20658899) has been authorised. MY GLASS, () will get in touch with you shortly. Note: If the windscreen or window glass is replaced, then your excess will be 15% of the total claim amount with a minimum of R500. If the windscreen or window glass is only repaired, then no excess will be applicable. (FSP22789)
0
Replies (0)SM
Shirley M
1 reviews | Active since Jan 2020
21 Nov 2025, 06:49
Friendly, fast, efficient, courteous
My Glass drove out to the farm where we live. They arrived on time, they were friendly, courteous and efficient. Thank you to Lincoln and his assistant from My Glass Wellington, Western Cape.
Helpful (0)
|Replies (0)SM
Shirley M
1 reviews | Active since Jan 2020
21 Nov 2025, 06:49
Friendly, fast, efficient, courteous
My Glass drove out to the farm where we live. They arrived on time, they were friendly, courteous and efficient. Thank you to Lincoln and his assistant from My Glass Wellington, Western Cape.
0
Replies (0)NvdW
Nelia van der Westhuizen
1 reviews | Active since Jan 2020
4 Nov 2025, 13:15
Worst customer service I EVER had
This is probably the worst customer experience I ever had. My insurance found this company in Brits to replace a window on our car which shattered on Monday due to a stone from another vehicle. My glass Brits phoned me and promised the window will be in Brits at 14:00 on Tuesday, then we'll arrange the replacement. At 14:20 I phoned them to find out what tme will the replacement be done. The lady said she'll find out and phone me back. At 14:21 I phoned again as she hasn't phoned me back. Her answer was that they "forgot to load it". Then she said it will be delivered on Wednesday, I asked what time, she said 08:00??? I told her it is absolutely unacceptable service in today's bad economy and that she promised to phone and I had to phone her again to get an answer. Then her supervisor said they will send a driver to fetch it and they will replace it tonight. Imagine the bad work they will do in the dark as there is no lights in the area (we are at a holiday resort) The latest promise is Wednesday morning latest 09:00????????? Don't know if I trust them to honor the latest promise.
Helpful (0)
|Replies (0)NvdW
Nelia van der Westhuizen
1 reviews | Active since Jan 2020
4 Nov 2025, 13:15
Worst customer service I EVER had
This is probably the worst customer experience I ever had. My insurance found this company in Brits to replace a window on our car which shattered on Monday due to a stone from another vehicle. My glass Brits phoned me and promised the window will be in Brits at 14:00 on Tuesday, then we'll arrange the replacement. At 14:20 I phoned them to find out what tme will the replacement be done. The lady said she'll find out and phone me back. At 14:21 I phoned again as she hasn't phoned me back. Her answer was that they "forgot to load it". Then she said it will be delivered on Wednesday, I asked what time, she said 08:00??? I told her it is absolutely unacceptable service in today's bad economy and that she promised to phone and I had to phone her again to get an answer. Then her supervisor said they will send a driver to fetch it and they will replace it tonight. Imagine the bad work they will do in the dark as there is no lights in the area (we are at a holiday resort) The latest promise is Wednesday morning latest 09:00????????? Don't know if I trust them to honor the latest promise.
0
Replies (0)W