NEXSOLAR
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
11 Jul 2024, 03:45
Bad service
Please note that you can't get service out of that company anymore...it looks like they have slightly changed there name and the number they provide they answer but don't get back to you.I would not have them install any solar products.+27 87 135 8000
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Jul 2024, 03:45
Bad service
Please note that you can't get service out of that company anymore...it looks like they have slightly changed there name and the number they provide they answer but don't get back to you.I would not have them install any solar products.+27 87 135 8000
0
Replies (0)MG
Matthew G
1 reviews | Active since Jan 2020
3 Mar 2023, 13:01
Poor after sales service
When we decided to go with Nexsolar it was because they were quick to respond to our quote request and their sales team were on the ball. We also decided to purchase their in-house batteries brocade they were a little cheaper and had the same 5 year warranty. A few months after installation we started experiencing some issues with the power going out during load shedding. I then noticed that the power would cut out even though the batteries had a 24% state of charge, according to the system. I then contacted Nexsolar for advice on their dedicated WhatsApp help line - to which I only got a response two weeks later. I also tried calling and was told that their wasn’t someone around to assist at the moment and I should email. I emailed and then only got a response almost a week later to say they were looking into it and they’d send me a report with their findings. Two weeks later and my follow up email goes without response and I’m still waiting for the report. Seems like their batteries may may not be as great as they say they are and their after sales service certainly isn’t.
Helpful (0)
|Replies (0)MG
Matthew G
1 reviews | Active since Jan 2020
3 Mar 2023, 13:01
Poor after sales service
When we decided to go with Nexsolar it was because they were quick to respond to our quote request and their sales team were on the ball. We also decided to purchase their in-house batteries brocade they were a little cheaper and had the same 5 year warranty. A few months after installation we started experiencing some issues with the power going out during load shedding. I then noticed that the power would cut out even though the batteries had a 24% state of charge, according to the system. I then contacted Nexsolar for advice on their dedicated WhatsApp help line - to which I only got a response two weeks later. I also tried calling and was told that their wasn’t someone around to assist at the moment and I should email. I emailed and then only got a response almost a week later to say they were looking into it and they’d send me a report with their findings. Two weeks later and my follow up email goes without response and I’m still waiting for the report. Seems like their batteries may may not be as great as they say they are and their after sales service certainly isn’t.
0
Replies (0)KT
MM
Mohammed M
1 reviews | Active since Jan 2020
28 Jul 2021, 18:37
Professional and excellent service
I researched many solar companies, got quotes and wanted answers to very specific questions based on my own research. Nexsolar were able to advise us on the necessary options and also replied to my emails on the very specific queries I had raised. I really only wanted to write this review after my first month of being operational. I have already seen a tangible 60% saving on my mid-winter bill! Their installation team were super professional, organised and did an exceptional job. The solar solution we have was well specced for our energy needs and thus far yielding positive results. The MD, Garth Van Sittert and his team were always helpful and professional.
Helpful (0)
|Replies (0)MM
Mohammed M
1 reviews | Active since Jan 2020
28 Jul 2021, 18:37
Professional and excellent service
I researched many solar companies, got quotes and wanted answers to very specific questions based on my own research. Nexsolar were able to advise us on the necessary options and also replied to my emails on the very specific queries I had raised. I really only wanted to write this review after my first month of being operational. I have already seen a tangible 60% saving on my mid-winter bill! Their installation team were super professional, organised and did an exceptional job. The solar solution we have was well specced for our energy needs and thus far yielding positive results. The MD, Garth Van Sittert and his team were always helpful and professional.
0
Replies (0)PN
Prem N
1 reviews | Active since Jan 2020
12 Jul 2021, 10:34
NEXSOLAR - Disinterest In Doing Business?
Appalling customer service. Lack of response to valid questions around product and service pricing. This is despite numerous emails and telephone calls requesting information and clarity. Clayton and the team are now avoiding my calls. Nexsolar seems to be very selective in their responses. I would be careful entrusting this company with hard-earned money.
Helpful (0)
|Replies (0)PN
Prem N
1 reviews | Active since Jan 2020
12 Jul 2021, 10:34
NEXSOLAR - Disinterest In Doing Business?
Appalling customer service. Lack of response to valid questions around product and service pricing. This is despite numerous emails and telephone calls requesting information and clarity. Clayton and the team are now avoiding my calls. Nexsolar seems to be very selective in their responses. I would be careful entrusting this company with hard-earned money.
0
Replies (0)SB
Steven B
1 reviews | Active since Jan 2020
30 Sept 2020, 21:12
Massively overpriced, Avoid.
As far as installation goes it’s neat, BUT Do not ever purchase materials/inverters etc from them. After installation whilst browsing I cam across the inverter they installed, for R6000 cheaper. So I paid R18000 for a R12000 inverter. Requested a discount for this blatant theft and was politely told to get lost. So no, not worth it. Don’t make my mistake and accept their friendliness as honor, they are sharks.
Helpful (0)
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Steven B
1 reviews | Active since Jan 2020
30 Sept 2020, 21:12
Massively overpriced, Avoid.
As far as installation goes it’s neat, BUT Do not ever purchase materials/inverters etc from them. After installation whilst browsing I cam across the inverter they installed, for R6000 cheaper. So I paid R18000 for a R12000 inverter. Requested a discount for this blatant theft and was politely told to get lost. So no, not worth it. Don’t make my mistake and accept their friendliness as honor, they are sharks.
0
Replies (0)LL
LOUISE L
1 reviews | Active since Jan 2020
14 Sept 2020, 06:23
SUPER-EFFICIENT INSTALLATION
WE RECENTLY HAD NEXSOLAR INSTALL A SOLAR SYSTEM AT OUR HOME. THEIR INSTALLATION TEAM WAS INCREDIBLY EFFICIENT, QUICK AND PROFESSIONAL. THEY EXCEEDED OUR EXPECTATIONS. WHAT A POSITIVE EXPERIENCE!
Helpful (0)
|Replies (0)LL
LOUISE L
1 reviews | Active since Jan 2020
14 Sept 2020, 06:23
SUPER-EFFICIENT INSTALLATION
WE RECENTLY HAD NEXSOLAR INSTALL A SOLAR SYSTEM AT OUR HOME. THEIR INSTALLATION TEAM WAS INCREDIBLY EFFICIENT, QUICK AND PROFESSIONAL. THEY EXCEEDED OUR EXPECTATIONS. WHAT A POSITIVE EXPERIENCE!
0
Replies (0)