NH
Nib Homes
Unclaimed Business
NH
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCK
Cherene K
1 reviews | Active since Jan 2020
25 Jan 2025, 11:42
Tenant abuse!!!!!!
Dits absolutely disgusting how tenants are being penalized, how can a tenant be held responsible for water damage, for not cleaning the keys and door handles. The tenants are always the one that looses. What happened to "normal wear and tear"???
Helpful (0)
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Cherene K
1 reviews | Active since Jan 2020
25 Jan 2025, 11:42
Tenant abuse!!!!!!
Dits absolutely disgusting how tenants are being penalized, how can a tenant be held responsible for water damage, for not cleaning the keys and door handles. The tenants are always the one that looses. What happened to "normal wear and tear"???
0
Replies (0)TL
NR
BB
ES
Emile S
1 reviews | Active since Jan 2020
5 Dec 2020, 07:00
Worst Rental Agency
Don’t use this agency. Here’s my experience dealing with their “29 years in the business”; 1. They have dropped me on three different inspection arrangements when I moved into my apartment, one of these occasions I drove for 2 hours to be in Johannesburg as I was relocating from a different province. Then they lie and say it was never arranged and they tried to call me, but I HAVE CALL LOGS AND WHATSAPP MESSAGES PROVING THAT THEY DID DROP ME ON INSPECTION ARRANGEMENTS. No sense of accountability or ownership. They blatantly lie to try and shift blame to their customers when they’re the ones who dropped the arrangements. NOT ON. 2. The apartment was filthy when I moved in and not cleaned at all. 3. There was no repainting done to the apartment before I moved in, even though there was enough time to do this from their side, so I am sitting with scuffed and chipped paint on the walls from the previous tenant. 4. The complex had certain restrictions on vehicle loads, which the agency is aware of, but they did not tell me about it, so I had to manually haul my furniture through the complex’s dustbin site to get it to my apartment. 5. They made no effort with the complex site manager to notify them that I’ll be moving in on the confirmed date I had with the agent, so the move was brought to a stand still until I got the right papers signed to move in (Which I has to arrange myself from the complex management ). 6. There is ZERO after sales service from them. In fact, when I raised the above issues to them, I only got excuses and responsibility shift kind of blame games - no taking ownership of the issues, no resolutions to the issues, only excuses. Don’t use this agency, they are extremely unprofessional. So unprofessional that you would think they are trolling you.
Helpful (0)
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Emile S
1 reviews | Active since Jan 2020
5 Dec 2020, 07:00
Worst Rental Agency
Don’t use this agency. Here’s my experience dealing with their “29 years in the business”; 1. They have dropped me on three different inspection arrangements when I moved into my apartment, one of these occasions I drove for 2 hours to be in Johannesburg as I was relocating from a different province. Then they lie and say it was never arranged and they tried to call me, but I HAVE CALL LOGS AND WHATSAPP MESSAGES PROVING THAT THEY DID DROP ME ON INSPECTION ARRANGEMENTS. No sense of accountability or ownership. They blatantly lie to try and shift blame to their customers when they’re the ones who dropped the arrangements. NOT ON. 2. The apartment was filthy when I moved in and not cleaned at all. 3. There was no repainting done to the apartment before I moved in, even though there was enough time to do this from their side, so I am sitting with scuffed and chipped paint on the walls from the previous tenant. 4. The complex had certain restrictions on vehicle loads, which the agency is aware of, but they did not tell me about it, so I had to manually haul my furniture through the complex’s dustbin site to get it to my apartment. 5. They made no effort with the complex site manager to notify them that I’ll be moving in on the confirmed date I had with the agent, so the move was brought to a stand still until I got the right papers signed to move in (Which I has to arrange myself from the complex management ). 6. There is ZERO after sales service from them. In fact, when I raised the above issues to them, I only got excuses and responsibility shift kind of blame games - no taking ownership of the issues, no resolutions to the issues, only excuses. Don’t use this agency, they are extremely unprofessional. So unprofessional that you would think they are trolling you.
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Replies (0)SU
Sapan U
1 reviews | Active since Jan 2020
17 Sept 2019, 13:39
NIB Homes - Unprofessional and Breached Privacy & Security of Tenants
Good day Regarding NIB Homes (House Rental Agency), the response times to acknowledge and action the issues logged by tenants is unacceptable. At times, it takes their admin months to acknowledge or respond to simplest of queries or genuine concerns raised by tenants w.r.t. home maintenance. Our logged issues have been outstanding for months e.g. the light in the kitchen does not work (they probably expect you to work in the dark or use an emergency light) , the patio door will not close (a major security risk).. the list goes-on. Eventually a contractor comes and fixes the patio door but the issues resurfaces within few days. The agency sends contractor to fix issues at the rented unit and the contractor took a video of our kid at the house without parental consent. The video was shared bluntly by their admin person with us stating that the kid has accepted that he fiddled with the door. Now our personal security and privacy has been compromised and we've bigger concerns at hand as the kid's video could be floating around with unknown people. We're liaising with our company's legal department to initiate action. We never expected a professional housing rental company like NIB homes to operate with such unprofessional and irresponsible attitude. We're grossly concerned!
Helpful (0)
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Sapan U
1 reviews | Active since Jan 2020
17 Sept 2019, 13:39
NIB Homes - Unprofessional and Breached Privacy & Security of Tenants
Good day Regarding NIB Homes (House Rental Agency), the response times to acknowledge and action the issues logged by tenants is unacceptable. At times, it takes their admin months to acknowledge or respond to simplest of queries or genuine concerns raised by tenants w.r.t. home maintenance. Our logged issues have been outstanding for months e.g. the light in the kitchen does not work (they probably expect you to work in the dark or use an emergency light) , the patio door will not close (a major security risk).. the list goes-on. Eventually a contractor comes and fixes the patio door but the issues resurfaces within few days. The agency sends contractor to fix issues at the rented unit and the contractor took a video of our kid at the house without parental consent. The video was shared bluntly by their admin person with us stating that the kid has accepted that he fiddled with the door. Now our personal security and privacy has been compromised and we've bigger concerns at hand as the kid's video could be floating around with unknown people. We're liaising with our company's legal department to initiate action. We never expected a professional housing rental company like NIB homes to operate with such unprofessional and irresponsible attitude. We're grossly concerned!
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