NE
Nissan Eastern Cape
Unclaimed Business
NE
Nissan Eastern Cape
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Nissan Eastern Cape
Nissan Eastern Cape has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Nissan Eastern Cape across 22 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLY
Lukanyiso Y
1 reviews | Active since Jan 2020
21 Jan 2026, 07:32
Disappointed by the car, avoid if you don't want problems
In 2023 I had bought a nissan magnite, and the car had problem eversince I had it..first the rubbers on the door were coming out, I took it there several times before they actually fixed it, then it was the brakes and they said the was nothing wrong with the brakes but the noise the brakes was making was too much, ok they also fixed that the second time now recently the gears won't want to go in and I took it there and I am told the clutch is burnt and it is not part of warranty because it is wear and tear...I am asking myself how can a car that hasn't even finished three years has so many problems and those problems are yours..even if they won't admit it I was sold a car with factory faults coz that car has never been ok since day one and no accountability by nissan whatsoever and I layed complain with even Nissan SA two times but they also helped me with nothing
Helpful (0)
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Lukanyiso Y
1 reviews | Active since Jan 2020
21 Jan 2026, 07:32
Disappointed by the car, avoid if you don't want problems
In 2023 I had bought a nissan magnite, and the car had problem eversince I had it..first the rubbers on the door were coming out, I took it there several times before they actually fixed it, then it was the brakes and they said the was nothing wrong with the brakes but the noise the brakes was making was too much, ok they also fixed that the second time now recently the gears won't want to go in and I took it there and I am told the clutch is burnt and it is not part of warranty because it is wear and tear...I am asking myself how can a car that hasn't even finished three years has so many problems and those problems are yours..even if they won't admit it I was sold a car with factory faults coz that car has never been ok since day one and no accountability by nissan whatsoever and I layed complain with even Nissan SA two times but they also helped me with nothing
0
Replies (0)DP
Deon P
1 reviews | Active since Jan 2020
20 Feb 2025, 15:40
Subject: Ongoing Issues with Vehicle Repairs Nissan Eastern Cape, Unresolved Customer Service, and Lack of Response from Nissan SA
Subject: Ongoing Issues with Vehicle Repairs Nissan Eastern Cape, Unresolved Customer Service, and Lack of Response from Nissan SA Incredibly frustrated and deeply disappointed with the ongoing issues I have experienced with my 2021 Nissan NP200 1.6 bakkie (which was still under warranty at the time) and the poor customer service I have received from Nissan Eastern Cape (NEC). To provide context, my bakkie was taken in for repairs under warranty for a gearbox issue. I had to drive the 160 km to the dealership myself, with no offer of assistance from them. The understanding was that it would be repaired within two weeks. I was informed that no courtesy vehicle would be provided, and had to phone someone to come pick me up, driving 320km up and down, fuel costs once again covered by myself. The most frustrating about this was that it also left me without a working vehicle for extended periods. I had to rely on my wife’s car as a temporary solution. For my work in construction and handyman services, it is essential to have a bakkie to carry out my daily operations. After approximately a month, I was informed that the vehicle was ready for collection, but upon driving it for a few kilometers, the original issue persisted – which clearly indicates that no one in the workshop bothered to check on the completed job to make sure that the vehicle was indeed ready to go out after repairs. I returned to the dealership, explaining the problem and after the workshop manager drove it, I was then told that the inner CV joints were the source of the problem. I still could not get my vehicle. I requested a loan vehicle again, and was provided one with minimal fuel, leaving me to cover fuel costs to get back home again 160km. After two weeks, I was contacted again and told that the bakkie was fixed, but when I drove it, the shaking started again after around 2000km. While the issue wasn’t as severe, it was still not fully repaired. Risking to be without a work vehicle again for an extended time, having to incur costs AGAIN from my side to take it in for repairs etc. I thought it best to address the issue then again when they follow up and advise on what I should do, or when my next service is due. In addition to these ongoing mechanical issues, I was only informed after six months that the warranty would not cover the CV joint repairs, despite the workshop manager previously confirming that the failure of the CV joints was likely caused by the unresolved gearbox issue. I was also told that costs associated with this repair would be my responsibility, but that they will motivate that the warranty should cover this. After this entire process, I have received no communication from the workshop manager himself, and no follow-up regarding the status of the repairs or to check if the vehicle was functioning properly after the repairs. In fact, the first time I heard that my warranty claim had been denied was more than 6 months after the issue was supposed to have been resolved. The response from the dealer principal did not address the fact that my vehicle is still not fixed. Instead, it only referred to warranty terms and conditions, stating that they consider the CV joint issue as consequential damage. There was no effort to resolve the issue with the CV joints. What concerns me most is the lack of adequate communication, the fact that my vehicle is still not fixed despite multiple repair attempts, and the ongoing costs that I have been required to bear. After such an extended period without a resolution, I feel that Nissan Eastern Cape has not fulfilled their duty of care to me as a customer, and that the service I have received falls far below what should be expected from an authorized dealership. I also want to highlight that I contact Nissan South Africa directly by completing their online complaint form on 14 February, which is almost a week ago. As of today, I have yet to receive any acknowledgment or even an attempt from head office to contact me to discuss and resolve these issues. This complete lack of response from the national office is highly disappointing and adds to my frustration with the overall service I’ve received. Given the circumstances, I feel that the dealership and Nissan South Africa as a whole have neglected to address my concerns in a timely and effective manner. I would also like to understand what is considered a reasonable timeframe for feedback regarding warranty claims, especially considering the impact this has had on my daily life and work. Six months is an unreasonably long time to wait for a resolution on such an important matter. I would appreciate it if Nissan Eastern Cape and Nissan South Africa could reassess my situation, provide clarity on how this issue can be resolved without further cost and inconvenience to me, and ensure that such service lapses do not occur again in the future. *Why should I be expected to pay for repairs when my vehicle still isn't properly fixed?* Deon Pieters
Helpful (0)
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Deon P
1 reviews | Active since Jan 2020
20 Feb 2025, 15:40
Subject: Ongoing Issues with Vehicle Repairs Nissan Eastern Cape, Unresolved Customer Service, and Lack of Response from Nissan SA
Subject: Ongoing Issues with Vehicle Repairs Nissan Eastern Cape, Unresolved Customer Service, and Lack of Response from Nissan SA Incredibly frustrated and deeply disappointed with the ongoing issues I have experienced with my 2021 Nissan NP200 1.6 bakkie (which was still under warranty at the time) and the poor customer service I have received from Nissan Eastern Cape (NEC). To provide context, my bakkie was taken in for repairs under warranty for a gearbox issue. I had to drive the 160 km to the dealership myself, with no offer of assistance from them. The understanding was that it would be repaired within two weeks. I was informed that no courtesy vehicle would be provided, and had to phone someone to come pick me up, driving 320km up and down, fuel costs once again covered by myself. The most frustrating about this was that it also left me without a working vehicle for extended periods. I had to rely on my wife’s car as a temporary solution. For my work in construction and handyman services, it is essential to have a bakkie to carry out my daily operations. After approximately a month, I was informed that the vehicle was ready for collection, but upon driving it for a few kilometers, the original issue persisted – which clearly indicates that no one in the workshop bothered to check on the completed job to make sure that the vehicle was indeed ready to go out after repairs. I returned to the dealership, explaining the problem and after the workshop manager drove it, I was then told that the inner CV joints were the source of the problem. I still could not get my vehicle. I requested a loan vehicle again, and was provided one with minimal fuel, leaving me to cover fuel costs to get back home again 160km. After two weeks, I was contacted again and told that the bakkie was fixed, but when I drove it, the shaking started again after around 2000km. While the issue wasn’t as severe, it was still not fully repaired. Risking to be without a work vehicle again for an extended time, having to incur costs AGAIN from my side to take it in for repairs etc. I thought it best to address the issue then again when they follow up and advise on what I should do, or when my next service is due. In addition to these ongoing mechanical issues, I was only informed after six months that the warranty would not cover the CV joint repairs, despite the workshop manager previously confirming that the failure of the CV joints was likely caused by the unresolved gearbox issue. I was also told that costs associated with this repair would be my responsibility, but that they will motivate that the warranty should cover this. After this entire process, I have received no communication from the workshop manager himself, and no follow-up regarding the status of the repairs or to check if the vehicle was functioning properly after the repairs. In fact, the first time I heard that my warranty claim had been denied was more than 6 months after the issue was supposed to have been resolved. The response from the dealer principal did not address the fact that my vehicle is still not fixed. Instead, it only referred to warranty terms and conditions, stating that they consider the CV joint issue as consequential damage. There was no effort to resolve the issue with the CV joints. What concerns me most is the lack of adequate communication, the fact that my vehicle is still not fixed despite multiple repair attempts, and the ongoing costs that I have been required to bear. After such an extended period without a resolution, I feel that Nissan Eastern Cape has not fulfilled their duty of care to me as a customer, and that the service I have received falls far below what should be expected from an authorized dealership. I also want to highlight that I contact Nissan South Africa directly by completing their online complaint form on 14 February, which is almost a week ago. As of today, I have yet to receive any acknowledgment or even an attempt from head office to contact me to discuss and resolve these issues. This complete lack of response from the national office is highly disappointing and adds to my frustration with the overall service I’ve received. Given the circumstances, I feel that the dealership and Nissan South Africa as a whole have neglected to address my concerns in a timely and effective manner. I would also like to understand what is considered a reasonable timeframe for feedback regarding warranty claims, especially considering the impact this has had on my daily life and work. Six months is an unreasonably long time to wait for a resolution on such an important matter. I would appreciate it if Nissan Eastern Cape and Nissan South Africa could reassess my situation, provide clarity on how this issue can be resolved without further cost and inconvenience to me, and ensure that such service lapses do not occur again in the future. *Why should I be expected to pay for repairs when my vehicle still isn't properly fixed?* Deon Pieters
0
Replies (0)TL
Tiaan L
1 reviews | Active since Jan 2020
11 Mar 2024, 11:12
Nissan NP200 workshop service.
I had a problem with my NP200 which wouldnt start in the mornings. But after run starting it, it would be fine for the rest of the day. However, since the bakkie is used for my work I thought id get it checked out as it is my only source of income and did not want any major problems down the line. So I took the bakkie to the Nissan dealership in Port Elizabeth. After dropping it off I received a phone call from them 2-3 hours later saying that my engine is gone. I immediately went back to find out what was happening and then explained to them again what was going on. We then agreed that they would test the diesel pump and injectors, which they quoted me 5K just to remove the parts needed for testing. After about a week I phoned in to get an update on what was happening with the vehicle and they told me that they had to get an external company to remove one of the injectors (with a special tool) which was stuck and that they will give me an update soon. I then had to phone in again for an update, which was that they had broken my injector whilst trying to get it out. The Service center then said that they will compile a new quote to take the cyclinder head off to get the last half of the injector out. After agreeing on paying premium labor costs for the vehicle to remove parts. Why must I pay for someone elses mistake whilst doing their job. Surely these costs must fall on the dealership or the external company.
Helpful (0)
|Replies (0)TL
Tiaan L
1 reviews | Active since Jan 2020
11 Mar 2024, 11:12
Nissan NP200 workshop service.
I had a problem with my NP200 which wouldnt start in the mornings. But after run starting it, it would be fine for the rest of the day. However, since the bakkie is used for my work I thought id get it checked out as it is my only source of income and did not want any major problems down the line. So I took the bakkie to the Nissan dealership in Port Elizabeth. After dropping it off I received a phone call from them 2-3 hours later saying that my engine is gone. I immediately went back to find out what was happening and then explained to them again what was going on. We then agreed that they would test the diesel pump and injectors, which they quoted me 5K just to remove the parts needed for testing. After about a week I phoned in to get an update on what was happening with the vehicle and they told me that they had to get an external company to remove one of the injectors (with a special tool) which was stuck and that they will give me an update soon. I then had to phone in again for an update, which was that they had broken my injector whilst trying to get it out. The Service center then said that they will compile a new quote to take the cyclinder head off to get the last half of the injector out. After agreeing on paying premium labor costs for the vehicle to remove parts. Why must I pay for someone elses mistake whilst doing their job. Surely these costs must fall on the dealership or the external company.
0
Replies (0)LM
Laurel M
1 reviews | Active since Jan 2020
16 Feb 2024, 08:49
Nissan
I recently went to Nissan in East London wanting to buy a new car. I delt with Marius Maritz and Manger Vasu Naidoo. The service I got was exceptional. Nothing was too much, they are patient understanding and work with your budget.
Helpful (0)
|Replies (0)LM
Laurel M
1 reviews | Active since Jan 2020
16 Feb 2024, 08:49
Nissan
I recently went to Nissan in East London wanting to buy a new car. I delt with Marius Maritz and Manger Vasu Naidoo. The service I got was exceptional. Nothing was too much, they are patient understanding and work with your budget.
0
Replies (0)JM
Jono M
1 reviews | Active since Jan 2020
3 Jul 2023, 10:55
WOW - Service
I recently bought a Nissan Np 200 from Nissan Eastern Cape - Gqeberha Wow , the service i received from the sales executive YOLA JAUKA , she kept me updated every day and promised a friday delivery & picked me up at home in order to pick up the vehicle at the promised time. If you want service , then Yola is your contact Lets not forgot , ILONA WIGHTMAN , who went through all the documentation and options regarding service / maintained plans and all other service info . Well Done Ladies , on the awesome service
Helpful (0)
|Replies (0)JM
Jono M
1 reviews | Active since Jan 2020
3 Jul 2023, 10:55
WOW - Service
I recently bought a Nissan Np 200 from Nissan Eastern Cape - Gqeberha Wow , the service i received from the sales executive YOLA JAUKA , she kept me updated every day and promised a friday delivery & picked me up at home in order to pick up the vehicle at the promised time. If you want service , then Yola is your contact Lets not forgot , ILONA WIGHTMAN , who went through all the documentation and options regarding service / maintained plans and all other service info . Well Done Ladies , on the awesome service
0
Replies (0)ED
Esmeralda D
1 reviews | Active since Jan 2020
14 Jun 2023, 12:03
False and misleading advertising
On the 13 june 2023 i recieved an promotional email from nissan eastern cape regarding their winter chill sale in which they advertise a nissan almera 2021 for R149990. Today i visited the dealership and they more than happy to show me the vehicle but when i told them about the winter chill sale and the price of R149990 they at first denied any such email ever went out and later told me it was priced incorrectly and that the vehicle is now R194990. So they are now refusing to honor the promotional sale price of R149990 iam truely very disgusted with thier false advertising and refusal to honor the advertied price as per promotional winter sale email.
Helpful (0)
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Esmeralda D
1 reviews | Active since Jan 2020
14 Jun 2023, 12:03
False and misleading advertising
On the 13 june 2023 i recieved an promotional email from nissan eastern cape regarding their winter chill sale in which they advertise a nissan almera 2021 for R149990. Today i visited the dealership and they more than happy to show me the vehicle but when i told them about the winter chill sale and the price of R149990 they at first denied any such email ever went out and later told me it was priced incorrectly and that the vehicle is now R194990. So they are now refusing to honor the promotional sale price of R149990 iam truely very disgusted with thier false advertising and refusal to honor the advertied price as per promotional winter sale email.
0
Replies (0)YP
AB
Anton B
1 reviews | Active since Jan 2020
4 Feb 2021, 10:11
Nissan Navara
I bought a brand new nissan navara from them 3 years ago. My experience with these people has not been a pleasant one at all! Twice I booked in for a service and drove there from Graaff Reinet for nothing. Three times they did not stamp or complete the service book of this new vehicle. The service manager lies to you. The vehicle is a overpriced and real nonsense. I will never buy a navara or any nissan ever again. It took them 3 years to fix the faulty navigation system, which I could not use at all for 3 years. Then the engine seized on 118 000km. Nissan South Africa reviewed the situation and took many weeks before approving a new engine. 10 weeks later, I received the vehicle back - obviously it was not the same at all. This vehicle model should have been recalled. Engine now does many funny things like cutting out and funny vibrations and sounds. They (Nissan South Africa) simply refuse to give me a warranty for the 30 000km left on the initial warranty, for obvious reasons. At the time the engine seized, I still owed R700 000 on the vehicle. They will tell you this is an isolated incident - don't believe their lies. This is a sub standard vehicle with many weaknesses and issues. Started leaking oil early on, and was told not to worry. Worst experience of my life dealing with both Nissan South Africa and Nissan Eastern Cape. Watch out for the lady at customer care - a real piece of work!! I have logged all the emails (sent and received) from both the above unscrupulous companies, and will make them available to anyone that wants to know more. I have also become aware of many other similar incidents country wide. My cell no is 079 496 8067. Anton Bouwer - Graaff Reinet
Helpful (0)
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Anton B
1 reviews | Active since Jan 2020
4 Feb 2021, 10:11
Nissan Navara
I bought a brand new nissan navara from them 3 years ago. My experience with these people has not been a pleasant one at all! Twice I booked in for a service and drove there from Graaff Reinet for nothing. Three times they did not stamp or complete the service book of this new vehicle. The service manager lies to you. The vehicle is a overpriced and real nonsense. I will never buy a navara or any nissan ever again. It took them 3 years to fix the faulty navigation system, which I could not use at all for 3 years. Then the engine seized on 118 000km. Nissan South Africa reviewed the situation and took many weeks before approving a new engine. 10 weeks later, I received the vehicle back - obviously it was not the same at all. This vehicle model should have been recalled. Engine now does many funny things like cutting out and funny vibrations and sounds. They (Nissan South Africa) simply refuse to give me a warranty for the 30 000km left on the initial warranty, for obvious reasons. At the time the engine seized, I still owed R700 000 on the vehicle. They will tell you this is an isolated incident - don't believe their lies. This is a sub standard vehicle with many weaknesses and issues. Started leaking oil early on, and was told not to worry. Worst experience of my life dealing with both Nissan South Africa and Nissan Eastern Cape. Watch out for the lady at customer care - a real piece of work!! I have logged all the emails (sent and received) from both the above unscrupulous companies, and will make them available to anyone that wants to know more. I have also become aware of many other similar incidents country wide. My cell no is 079 496 8067. Anton Bouwer - Graaff Reinet
0
Replies (0)