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Oasis Water
Claimed Business
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AI Review Summary
Based on recent customer reviews, Oasis Water faces significant concerns around water quality, billing disputes, and poor customer service across multiple franchise locations. Several customers reported becoming ill after consuming water they believe was improperly treated or contaminated. Billing issues include unauthorized debits after equipment returns with emails going unanswered. Staff attitude is a recurring complaint, with customers at branches in Tembisa, Vanderbijlpark, Erasmia, and Parklands describing rude and unhelpful employees. Positive reviews highlight exceptional individual staff members, particularly at the Blackheath and Blue Hills Midrand branches.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.3|12 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Oasis Water
Based on recent customer reviews, Oasis Water faces significant concerns around water quality, billing disputes, and poor customer service across multiple franchise locations. Several customers reported becoming ill after consuming water they believe was improperly treated or contaminated. Billing issues include unauthorized debits after equipment returns with emails going unanswered. Staff attitude is a recurring complaint, with customers at branches in Tembisa, Vanderbijlpark, Erasmia, and Parklands describing rude and unhelpful employees. Positive reviews highlight exceptional individual staff members, particularly at the Blackheath and Blue Hills Midrand branches.
Oasis Water has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Oasis Water across 97 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
Anon A
1 reviews | Active since Jan 2020
10 Mar 2026, 15:01
Oasis - Bad service
I had a very disappointing experience with Oasis Water. The customer service is extremely poor and responses take a very long time. When you finally do get a reply, the staff often speak to you like your an idiot. They are very quick to take their payment every month, but when you decide to cancel because of the bad service, the problems start. Even after cancelling, my debit order still went through, and then I was told they would need to “decide” whether the money would be refunded. That is incredibly frustrating and unprofessional. Based on my experience, I would not recommend this company. There are many other water suppliers out there who value their customers and provide much better service. Be careful before signing up and make sure you read everything clearly. I regret choosing Oasis Water and would advise others to look at alternative suppliers instead. ⚠️
Helpful (0)
|Replies (0)AA
Anon A
1 reviews | Active since Jan 2020
10 Mar 2026, 15:01
Oasis - Bad service
I had a very disappointing experience with Oasis Water. The customer service is extremely poor and responses take a very long time. When you finally do get a reply, the staff often speak to you like your an idiot. They are very quick to take their payment every month, but when you decide to cancel because of the bad service, the problems start. Even after cancelling, my debit order still went through, and then I was told they would need to “decide” whether the money would be refunded. That is incredibly frustrating and unprofessional. Based on my experience, I would not recommend this company. There are many other water suppliers out there who value their customers and provide much better service. Be careful before signing up and make sure you read everything clearly. I regret choosing Oasis Water and would advise others to look at alternative suppliers instead. ⚠️
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Keldon G
1 reviews | Active since Jan 2020
19 Jan 2026, 16:46
Pathetic customer service, no response
I have been trying to contact their head office multiple times with no avail. They are declining me due to low credit score with is highly impossible and I have been sending countless emails since October 2025 for them to appeal my apparent low credit score checks, I currently have a 620 credit score which is more than average. Pathetic customer service
Helpful (0)
|Replies (0)KG
Keldon G
1 reviews | Active since Jan 2020
19 Jan 2026, 16:46
Pathetic customer service, no response
I have been trying to contact their head office multiple times with no avail. They are declining me due to low credit score with is highly impossible and I have been sending countless emails since October 2025 for them to appeal my apparent low credit score checks, I currently have a 620 credit score which is more than average. Pathetic customer service
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Jan 2026, 08:27
Rude staff with terrible attitudes
Terrible service, no client acknowledgement, One of the worst franchises in Erasmia centurion. Rude disrespectful staff with a stinking attitude. Im paying its not a free service. franchise giving the company a pathetic name. Respect in client retention should be Paramount.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Jan 2026, 08:27
Rude staff with terrible attitudes
Terrible service, no client acknowledgement, One of the worst franchises in Erasmia centurion. Rude disrespectful staff with a stinking attitude. Im paying its not a free service. franchise giving the company a pathetic name. Respect in client retention should be Paramount.
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Replies (0)PS
Peter S
1 reviews | Active since Jan 2020
4 Jan 2026, 12:12
Bad Customer Service at Oasis Tembisa Mall
Last week Sunday 28th December 2025 my wife went into Oasis Tembisa Mall at around 12:45 on Sunday while I looked for parking nearby... I met her at the door to help her with the 25L container... she was not happy with the service and attitude of the staff... Today Sunday 5th January 2026,I experienced the same around the same time... the lady told me to fill up my container because she is closed. 12:45, she was cashing up... I was filling up a 5L so it was quick... as I walked out... a customer wanted to come in and was refused entry because 'it was closed'. The closing time on Sundays is 13h00 but when you arrive at 12:45 the door is closed, if you manage to get in...you will serve yourself. I had to greet twice...me coming in was clearly a problem... long story short... if you arrive before closing time... you'll receive bad customer service, laced with a stinking attitude... because they want to cash up and close.
Helpful (0)
|Replies (0)PS
Peter S
1 reviews | Active since Jan 2020
4 Jan 2026, 12:12
Bad Customer Service at Oasis Tembisa Mall
Last week Sunday 28th December 2025 my wife went into Oasis Tembisa Mall at around 12:45 on Sunday while I looked for parking nearby... I met her at the door to help her with the 25L container... she was not happy with the service and attitude of the staff... Today Sunday 5th January 2026,I experienced the same around the same time... the lady told me to fill up my container because she is closed. 12:45, she was cashing up... I was filling up a 5L so it was quick... as I walked out... a customer wanted to come in and was refused entry because 'it was closed'. The closing time on Sundays is 13h00 but when you arrive at 12:45 the door is closed, if you manage to get in...you will serve yourself. I had to greet twice...me coming in was clearly a problem... long story short... if you arrive before closing time... you'll receive bad customer service, laced with a stinking attitude... because they want to cash up and close.
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Ramos T
1 reviews | Active since Jan 2020
25 Oct 2025, 06:39
Unsafe and Hazardous to People's Health when Unprepared
One day you will kill someone with your carelessness! It is the second time we get untreated water that makes my stomach terrible uncomfortable, as if I have taken poison! When the water is prepared it's very good; but when it's not prepared, it becomes poisonous and hazardous to some people's health. There's a reason we buy prepared water from Oasis Water; if we wanted tap water, we could get it from our own taps at home. I'm feeling so sick right now! Last time something like this happened, we were told that you forgot to changes the filters. I really hope my condition does not get any worse! I feel so sick in my stomach after drinking your water! We are seriously considering seeking legal advice on how to approach this matter; before you end up killing someone with your carelessness, recklessness and unsafe business practices; putting customers' health in serious jeopardy!
Helpful (0)
|Replies (0)RT
Ramos T
1 reviews | Active since Jan 2020
25 Oct 2025, 06:39
Unsafe and Hazardous to People's Health when Unprepared
One day you will kill someone with your carelessness! It is the second time we get untreated water that makes my stomach terrible uncomfortable, as if I have taken poison! When the water is prepared it's very good; but when it's not prepared, it becomes poisonous and hazardous to some people's health. There's a reason we buy prepared water from Oasis Water; if we wanted tap water, we could get it from our own taps at home. I'm feeling so sick right now! Last time something like this happened, we were told that you forgot to changes the filters. I really hope my condition does not get any worse! I feel so sick in my stomach after drinking your water! We are seriously considering seeking legal advice on how to approach this matter; before you end up killing someone with your carelessness, recklessness and unsafe business practices; putting customers' health in serious jeopardy!
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