OE
Oculux Eyewear
Claimed Business
OE
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFM
Fanie M
1 reviews | Active since Jan 2020
29 Feb 2024, 15:54
New Oakley's
Hi Melissa Thank you very much for all your assistance in finding my new Pair of Oakey's. I have received my new Pair a few minutes ago and I’m very happy with my new Oakley’s. I'll definitely come back to Oculux when it’s time for my next pair. Definity great Service and keeping to the next delivery day promise.
Helpful (0)
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Fanie M
1 reviews | Active since Jan 2020
29 Feb 2024, 15:54
New Oakley's
Hi Melissa Thank you very much for all your assistance in finding my new Pair of Oakey's. I have received my new Pair a few minutes ago and I’m very happy with my new Oakley’s. I'll definitely come back to Oculux when it’s time for my next pair. Definity great Service and keeping to the next delivery day promise.
0
Replies (0)TP
Thandi P
1 reviews | Active since Jan 2020
22 Nov 2023, 09:13
Superior service for online purchases of sunglasses
This is my first time purchasing from Oculux and I am very pleased with the service I received from them. I ordered a pair of Ray-Ban sunglasses on Monday and they were delivered by Tuesday afternoon! The price was also far better than anywhere else online, and I could pay using interest free instalments. The courier partner who they use to deliver their items are also far superior to any of the other companies, providing detailed tracking information and updates, which was reassuring and very good service. I will definitely recommend them and will use them again.
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Thandi P
1 reviews | Active since Jan 2020
22 Nov 2023, 09:13
Superior service for online purchases of sunglasses
This is my first time purchasing from Oculux and I am very pleased with the service I received from them. I ordered a pair of Ray-Ban sunglasses on Monday and they were delivered by Tuesday afternoon! The price was also far better than anywhere else online, and I could pay using interest free instalments. The courier partner who they use to deliver their items are also far superior to any of the other companies, providing detailed tracking information and updates, which was reassuring and very good service. I will definitely recommend them and will use them again.
0
Replies (0)TB
Tyronne B
1 reviews | Active since Jan 2020
19 Dec 2022, 08:44
SUPERIOR OCULUX SERVICE
Fist thing first... Its my first time ordering sunglasses online...So i went with oculux... My first pair of oakley turbine's i ordered from them, do not come with a protective case, so i responded to them asking if they have any cases for sale, they said yes they do, so i asked if i can buy one pls...They responded no need we will send you one on us... Wow i was amazed how they went above helping me. A week went past and they had a specials on sunglasses, so i looked around and found a pair i liked, but did not like the frame. So i asked them if the do have the lenses and frame i want. The reply i got was out of this word. Hi sorry no they do not have the frame and lenses cobination i want, but the will make a plan for me if i buy the frame i want. So i bought the frame. The next day i got a reply saying we will custom it for you by taking the lenses out the one pair and putting it in your frame. So they did do it and they send me fotos... I was so happy with their service my wife bought a second pair aswell because of the gr8 service. I also asked them what about the other frame and lenses that do not match... They answered they cant sell it and its a loss or will have to sell it for cheap. I felt so bad, and they said to me, ANYTHING TO MAKE OUR CUSTOMERS HAPPY. I received them 2 days later... Im so thankful for their superior service... They deserve a 10 star rating. Thank you Melissa and Husband...
Helpful (0)
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Tyronne B
1 reviews | Active since Jan 2020
19 Dec 2022, 08:44
SUPERIOR OCULUX SERVICE
Fist thing first... Its my first time ordering sunglasses online...So i went with oculux... My first pair of oakley turbine's i ordered from them, do not come with a protective case, so i responded to them asking if they have any cases for sale, they said yes they do, so i asked if i can buy one pls...They responded no need we will send you one on us... Wow i was amazed how they went above helping me. A week went past and they had a specials on sunglasses, so i looked around and found a pair i liked, but did not like the frame. So i asked them if the do have the lenses and frame i want. The reply i got was out of this word. Hi sorry no they do not have the frame and lenses cobination i want, but the will make a plan for me if i buy the frame i want. So i bought the frame. The next day i got a reply saying we will custom it for you by taking the lenses out the one pair and putting it in your frame. So they did do it and they send me fotos... I was so happy with their service my wife bought a second pair aswell because of the gr8 service. I also asked them what about the other frame and lenses that do not match... They answered they cant sell it and its a loss or will have to sell it for cheap. I felt so bad, and they said to me, ANYTHING TO MAKE OUR CUSTOMERS HAPPY. I received them 2 days later... Im so thankful for their superior service... They deserve a 10 star rating. Thank you Melissa and Husband...
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Replies (0)PvdM
Prisca van der Merwe
1 reviews | Active since Jan 2020
5 Aug 2022, 10:39
Great service, great company!
Great service! Trustworthy and well priced. I was very impressed when I spoke to Johannes. I experienced him as professional, friendly and helpful.
Helpful (0)
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Prisca van der Merwe
1 reviews | Active since Jan 2020
5 Aug 2022, 10:39
Great service, great company!
Great service! Trustworthy and well priced. I was very impressed when I spoke to Johannes. I experienced him as professional, friendly and helpful.
0
Replies (0)LI
NM
Nicole Moodley-Klein
1 reviews | Active since Jan 2020
11 Dec 2021, 09:09
Appalling service
My rating is purely for service and not the product itself, as the product is excellent. I recently purchased a pair of sunglasses which was on sale from this supplier on Cyber Monday. When i received the product I realized the colour was not what I expected. I then contacted the sales person a day later to ask for an exchange for a pair in the same price range just a different colour. The lady called Melissa then explained she can refund me and if I want the pair that's a different colour I must pay full price. I then explained that doesn't make sense as the pair I want to exchange it for was also on sale for the exact same price. She went on the say that the sale is over and that all merchandise is full price. I was really disappointed with the service as I cannot understand what is the issue. From a business perspective it doesn't make sense, as they will still get the sale, as I don't want a refund. If price is the issue then my sunglasses are also full price value now too... So in essence a exchange can be done as my sunglasses are also full price and the same value as the one I want it exchanged for.
Helpful (0)
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Nicole Moodley-Klein
1 reviews | Active since Jan 2020
11 Dec 2021, 09:09
Appalling service
My rating is purely for service and not the product itself, as the product is excellent. I recently purchased a pair of sunglasses which was on sale from this supplier on Cyber Monday. When i received the product I realized the colour was not what I expected. I then contacted the sales person a day later to ask for an exchange for a pair in the same price range just a different colour. The lady called Melissa then explained she can refund me and if I want the pair that's a different colour I must pay full price. I then explained that doesn't make sense as the pair I want to exchange it for was also on sale for the exact same price. She went on the say that the sale is over and that all merchandise is full price. I was really disappointed with the service as I cannot understand what is the issue. From a business perspective it doesn't make sense, as they will still get the sale, as I don't want a refund. If price is the issue then my sunglasses are also full price value now too... So in essence a exchange can be done as my sunglasses are also full price and the same value as the one I want it exchanged for.
0
Replies (0)GK
Gary K
1 reviews | Active since Jan 2020
28 Aug 2020, 08:45
Oculux Eyewear, what excellent and amazing service!!
Thank you so much for your excellent service and speedy delivery, I placed my order before 11am yesterday and to my surprise I received my purchase at around 9:20am this morning as requested before 12pm, what amazing service and thank you again. Gary
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Gary K
1 reviews | Active since Jan 2020
28 Aug 2020, 08:45
Oculux Eyewear, what excellent and amazing service!!
Thank you so much for your excellent service and speedy delivery, I placed my order before 11am yesterday and to my surprise I received my purchase at around 9:20am this morning as requested before 12pm, what amazing service and thank you again. Gary
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Replies (0)TC
Thalia C
1 reviews | Active since Jan 2020
26 Apr 2017, 09:55
Great Online Service - Sunglasses Online via Oculux
<p>Intially I was worried about purchasing a par of Ray-Ban's (RB4171) from Oculux Eyewear, as I had never heard of Oculux before.</p> <p>I contacted them, and they were very helpful with additional infomation and surity. Navigation and payment on the site was easy and really quick.</p> <p>I ordered the pair on the Moandy, and I had them the following day before 10h00. I was sent a tracking number, but I didnt have time to worry about where my parcel was as I received it first thing in the morning.</p> <p>Thanks again!</p>
Helpful (0)
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Thalia C
1 reviews | Active since Jan 2020
26 Apr 2017, 09:55
Great Online Service - Sunglasses Online via Oculux
<p>Intially I was worried about purchasing a par of Ray-Ban's (RB4171) from Oculux Eyewear, as I had never heard of Oculux before.</p> <p>I contacted them, and they were very helpful with additional infomation and surity. Navigation and payment on the site was easy and really quick.</p> <p>I ordered the pair on the Moandy, and I had them the following day before 10h00. I was sent a tracking number, but I didnt have time to worry about where my parcel was as I received it first thing in the morning.</p> <p>Thanks again!</p>
0
Replies (0)