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OneCart.co.za
Claimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, OneCart.co.za faces severe and systemic service failures across virtually every aspect of the customer experience. Customers consistently report unprocessed refunds, missing or incorrect items, chaotic deliveries, unreachable support teams, and app malfunctions. The overwhelming majority of reviews describe adversarial interactions, broken promises, and a fundamental lack of accountability. The few positive reviews praise individual shoppers and smooth deliveries, but these are rare exceptions.
Top Strengths:
- •Product Quality & Value: While scoring very low overall, a small number of customers report receiving orders in good condition. Named shopper Gladys at Makro Wonderboom is praised for finding excellent substitutes and delivering quality items.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#11
in Consumer Goods
NPS Score
-91
Recommended: Unlikely
Review Distribution
1.4|51 Reviews
May '25 - Apr '26
5(8.7%)
4(0%)
3(0%)
2(2.2%)
1(89.1%)
5(8.7%)
4(0%)
3(0%)
2(2.2%)
1(89.1%)
Recent reviews (51)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTD
Tumelo D
1 reviews | Active since Jan 2020
15 Mar 2026, 08:02
OneCart App
The one cart app is really bad. The chat box with the shopper never works, so messaging them for alternatives is never possible. The track driver function is always glitching so you never actually Know how far the driver is. Just a janky app. The wait time for deliveries is also insane! My delivery slot was 09:00 - 10:00 but I had to wait really long after that for my delivery. MIND YOU, i made the order cause I wanted a pie fir breakfast. Ended up making something else in my kitchen cause I had waited for so long. Good concept, but using that app feels like a humiliation ritual.
Helpful (0)
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Tumelo D
1 reviews | Active since Jan 2020
15 Mar 2026, 08:02
OneCart App
The one cart app is really bad. The chat box with the shopper never works, so messaging them for alternatives is never possible. The track driver function is always glitching so you never actually Know how far the driver is. Just a janky app. The wait time for deliveries is also insane! My delivery slot was 09:00 - 10:00 but I had to wait really long after that for my delivery. MIND YOU, i made the order cause I wanted a pie fir breakfast. Ended up making something else in my kitchen cause I had waited for so long. Good concept, but using that app feels like a humiliation ritual.
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Nicole M
1 reviews | Active since Jan 2020
11 Mar 2026, 18:31
Ridiculous, appalling service!
If you are thinking of even ordering from Onecart, please save your money cause they will deliver damaged items or will just ***** your items and not deliver at all! The customer service team is useless! If you try contacting them, it’s nothing but false hope! Absolutely appalling service!
Helpful (0)
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Nicole M
1 reviews | Active since Jan 2020
11 Mar 2026, 18:31
Ridiculous, appalling service!
If you are thinking of even ordering from Onecart, please save your money cause they will deliver damaged items or will just ***** your items and not deliver at all! The customer service team is useless! If you try contacting them, it’s nothing but false hope! Absolutely appalling service!
0
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princess M
1 reviews | Active since Jan 2020
23 Feb 2026, 10:56
Delivered rotten yogurt with would with no response once I communicated with them
I am disgusted with onecart!! I have had such poor customer service from them and kept going back and forth with them over rotten yogurt that my 2 year old had gotten a s**** of already! No accountability or even a response!
Helpful (0)
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princess M
1 reviews | Active since Jan 2020
23 Feb 2026, 10:56
Delivered rotten yogurt with would with no response once I communicated with them
I am disgusted with onecart!! I have had such poor customer service from them and kept going back and forth with them over rotten yogurt that my 2 year old had gotten a s**** of already! No accountability or even a response!
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peter-john lamoela
1 reviews | Active since Jan 2020
29 Jan 2026, 10:08
No cart
I placed an order before 6 this morning. My order was cancelled due to the fact that they couldn't reach me still to this time my money has not been refunded. First I was told that is processed and will take 30min that was more than an hour ago. Then it was the operations team. I need that money to reorder my good ASAP this is no cart more than one cart
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peter-john lamoela
1 reviews | Active since Jan 2020
29 Jan 2026, 10:08
No cart
I placed an order before 6 this morning. My order was cancelled due to the fact that they couldn't reach me still to this time my money has not been refunded. First I was told that is processed and will take 30min that was more than an hour ago. Then it was the operations team. I need that money to reorder my good ASAP this is no cart more than one cart
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Solvej V
1 reviews | Active since Jan 2020
27 Jan 2026, 14:12
Never again
Absolutely pathetic app and follow up customer service. It’s the second time I’ve input a big order and been unable to proceed to payment and delivery. Using FAQ I rebooted , signed out and in and my order disappeared. I tried the WhatsApp support but I received a message that there were technical issues so I phoned their help line and was told they couldn’t help!!!! I made a fuss and later was called by someone else to whom I had to explain the whole story yet again. I’ve deleted the app and won’t be using them again. Oh and this has happened before and their delivery staff are pathetic getting lost and blaming the gps! Can they not read maps and street names. I was phoned on a previous delivery because he was lost but he couldn’t tell me what street he was in!!!!!! 🤣🤣🤣🤣
Helpful (0)
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Solvej V
1 reviews | Active since Jan 2020
27 Jan 2026, 14:12
Never again
Absolutely pathetic app and follow up customer service. It’s the second time I’ve input a big order and been unable to proceed to payment and delivery. Using FAQ I rebooted , signed out and in and my order disappeared. I tried the WhatsApp support but I received a message that there were technical issues so I phoned their help line and was told they couldn’t help!!!! I made a fuss and later was called by someone else to whom I had to explain the whole story yet again. I’ve deleted the app and won’t be using them again. Oh and this has happened before and their delivery staff are pathetic getting lost and blaming the gps! Can they not read maps and street names. I was phoned on a previous delivery because he was lost but he couldn’t tell me what street he was in!!!!!! 🤣🤣🤣🤣
0
Replies (0)DM
Dikeledi M
1 reviews | Active since Jan 2020
12 Jan 2026, 08:54
Forget about receiving your refund.
This company is the worst. I will have to rate it -0. I’m still waiting for my refund from 26/12/2025 till today. When you get hold of the consultant they tell you that it has been sent, then cut off the conversation just like that. Overall, OneCart is a **** !!!
Helpful (0)
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Dikeledi M
1 reviews | Active since Jan 2020
12 Jan 2026, 08:54
Forget about receiving your refund.
This company is the worst. I will have to rate it -0. I’m still waiting for my refund from 26/12/2025 till today. When you get hold of the consultant they tell you that it has been sent, then cut off the conversation just like that. Overall, OneCart is a **** !!!
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Elizabeth M
1 reviews | Active since Jan 2020
4 Jan 2026, 15:30
Pending refund from...
Pending refund from wallet to bank account since 12/10/2025 for order 11825684 i have made plenty calls to them and sent emails but till today i have not received my refund even though i have provided them with the documents they required from me.
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Elizabeth M
1 reviews | Active since Jan 2020
4 Jan 2026, 15:30
Pending refund from...
Pending refund from wallet to bank account since 12/10/2025 for order 11825684 i have made plenty calls to them and sent emails but till today i have not received my refund even though i have provided them with the documents they required from me.
0
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Michelle C
1 reviews | Active since Jan 2020
27 Dec 2025, 09:19
OneCart shopper is *****ing items
Do NOT use this service. I am assuming that their shopper at Irene Village Mall is *****ing the grocery items. This is the second week in a row that there are items missing from the bag even though I have been charged for them. This week they have ****** over R100 worth of items.
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Michelle C
1 reviews | Active since Jan 2020
27 Dec 2025, 09:19
OneCart shopper is *****ing items
Do NOT use this service. I am assuming that their shopper at Irene Village Mall is *****ing the grocery items. This is the second week in a row that there are items missing from the bag even though I have been charged for them. This week they have ****** over R100 worth of items.
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