Pineapple Insurance
Claimed Business
Pineapple Insurance
Claimed Business
9,174 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Pineapple Insurance
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pineapple Insurance shows a sharp divide between everyday service interactions and moments of crisis. Customers consistently praise WhatsApp responsiveness, named agents, and competitive premiums for routine queries. However, the claims process, cancellation handling, and lack of a phone line generate severe frustration. The digital-first model works well for simple admin but breaks down when customers need urgent intervention or written-off vehicles processed.
TrustIndex
9.9
Jun '25 - May '26
Based on recent customer reviews, Pineapple Insurance shows a sharp divide between everyday service interactions and moments of crisis. Customers consistently praise WhatsApp responsiveness, named agents, and competitive premiums for routine queries. However, the claims process, cancellation handling, and lack of a phone line generate severe frustration. The digital-first model works well for simple admin but breaks down when customers need urgent intervention or written-off vehicles processed.
Pineapple Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name specific consultants like Lindokuhle, Yvonne, Masego Baloyi, Sipho.K, Precious, and Bulelwa as patient, professional, and going the extra mile. The human element via WhatsApp callbacks is the standout strength, with many reviews describing agents as friendly, knowledgeable, and willing to call back proactively.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Sibusiso is a 🌟. He listens, motivate and has excellent experience in doing his job🙏. He is appreciated 👌
1 reviews | Active since Jan 2020
Sibusiso is a 🌟. He listens, motivate and has excellent experience in doing his job🙏. He is appreciated 👌
1 reviews | Active since Jan 2020
Took as minimum an effort as sending a text on WhatsApp and I got assisted in a short period of time. Appreciated that.
1 reviews | Active since Jan 2020
Took as minimum an effort as sending a text on WhatsApp and I got assisted in a short period of time. Appreciated that.
1 reviews | Active since Jan 2020
The customer care representative was professional, friendly, and very helpful. She addressed all my concerns efficiently, including resolving my police payment issues.
1 reviews | Active since Jan 2020
The customer care representative was professional, friendly, and very helpful. She addressed all my concerns efficiently, including resolving my police payment issues.
The most common complaint about Pineapple Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims experiences are deeply polarised. While some customers praise specific claim handlers like Beyers Mulder and Dumisile, many describe months-long delays, multiple stacked excesses (R6,200 doubling or tripling), write-offs without explanation, declined claims citing undisclosed clauses, and being forced to chase updates daily.
Pineapple Insurance has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 9,174 reviews in the last 12 months. They reply to 91% of negative reviews, typically within 4 hours 9 min. Hellopeter has tracked Pineapple Insurance across 25,308 total reviews. How is the TrustIndex calculated? →