P
Pratley
Unclaimed Business
P
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Pratley
Pratley has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Pratley across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePL
Peter L
1 reviews | Active since Jan 2020
25 Jan 2026, 13:12
**** Pratley Quick set Putty
I bought a so called Quickset Putty and Idiot me believed their promise that it would set in 15 minutes !!! What a surprise that ¨ Quickset ¨ refused to set even after a hole night it was still soft and would not hold the pieces together. SO DO NOT BUY THIS PRODUCT !!!
Helpful (0)
|Replies (0)PL
Peter L
1 reviews | Active since Jan 2020
25 Jan 2026, 13:12
**** Pratley Quick set Putty
I bought a so called Quickset Putty and Idiot me believed their promise that it would set in 15 minutes !!! What a surprise that ¨ Quickset ¨ refused to set even after a hole night it was still soft and would not hold the pieces together. SO DO NOT BUY THIS PRODUCT !!!
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Replies (0)NJ
Nick J
1 reviews | Active since Jan 2020
21 May 2025, 06:22
Excellent service by Pratleys!!!
Excellent service received. I have been using Pratley's Standard Setting putty to fix some cracks and a hole in my pool. 2 of the packs were a bit glassy and didn't mix well. I emailed Pratley, had a response by that afternoon, 3 calls of follow up from them and delivery of 2 new tubes this week along with the business card of one of their representatives and a catalogue (they seem to have an adhesive for every application). In a country where the service delivery is almost always sub par, huge hats off to Pratley for going the extra mile. Happy client!
Helpful (0)
|Replies (0)NJ
Nick J
1 reviews | Active since Jan 2020
21 May 2025, 06:22
Excellent service by Pratleys!!!
Excellent service received. I have been using Pratley's Standard Setting putty to fix some cracks and a hole in my pool. 2 of the packs were a bit glassy and didn't mix well. I emailed Pratley, had a response by that afternoon, 3 calls of follow up from them and delivery of 2 new tubes this week along with the business card of one of their representatives and a catalogue (they seem to have an adhesive for every application). In a country where the service delivery is almost always sub par, huge hats off to Pratley for going the extra mile. Happy client!
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Replies (0)uG
ugesparan G
1 reviews | Active since Jan 2020
31 Mar 2025, 07:47
Pratley Pearl retrospective application does NOT WORK
One would think that dealing with a trusted brand will give you some comfort, however my experience with Pratley has been one where they do not take the time to understand the issue or consider the possibility that their customer could be correct. I had bought the Pratley pearl product to apply on top of my plaster for the benefit of insulation. I was given the assurance that the product will work and this retrospective application was possible. My contractors were provided training on the application by the Pratley representatives. A few areas were app**** in the presence of the representatives, and the training was also done on the property. A year later, some areas started cracking and we had to remove the application. I contacted Pratley, and the reason given was that the application was probably not done correctly. Another year later, more areas started cracking and had to be removed. Called Pratley again, and received the same reason. A further year later, the areas that were app**** in the presence of the Pratley representatives started coming off / cracking and had to be removed. At this point, all the Pratley pearl app**** has been removed. Pratley is still denying that the retrospective application to plaster does not work. I have also them to provide me with references from applications, and to date they cannot provide this.
Helpful (0)
|Replies (0)uG
ugesparan G
1 reviews | Active since Jan 2020
31 Mar 2025, 07:47
Pratley Pearl retrospective application does NOT WORK
One would think that dealing with a trusted brand will give you some comfort, however my experience with Pratley has been one where they do not take the time to understand the issue or consider the possibility that their customer could be correct. I had bought the Pratley pearl product to apply on top of my plaster for the benefit of insulation. I was given the assurance that the product will work and this retrospective application was possible. My contractors were provided training on the application by the Pratley representatives. A few areas were app**** in the presence of the representatives, and the training was also done on the property. A year later, some areas started cracking and we had to remove the application. I contacted Pratley, and the reason given was that the application was probably not done correctly. Another year later, more areas started cracking and had to be removed. Called Pratley again, and received the same reason. A further year later, the areas that were app**** in the presence of the Pratley representatives started coming off / cracking and had to be removed. At this point, all the Pratley pearl app**** has been removed. Pratley is still denying that the retrospective application to plaster does not work. I have also them to provide me with references from applications, and to date they cannot provide this.
0
Replies (0)JVdS
Johan Van der Sandt
1 reviews | Active since Jan 2020
22 Jan 2025, 14:03
Pratley perfection!
Pratley products have been sort of a go to brand now for three generations in my family. My grandmother in particular used to love Pratley Putty to repair virtually anything from her potting plants to knife handles to even a car dashboard. I have been using them for more than 20 years and I have used a number of their adhesives and they have all been both excellent in quality and life saving in emergencies!
Helpful (0)
|Replies (0)JVdS
Johan Van der Sandt
1 reviews | Active since Jan 2020
22 Jan 2025, 14:03
Pratley perfection!
Pratley products have been sort of a go to brand now for three generations in my family. My grandmother in particular used to love Pratley Putty to repair virtually anything from her potting plants to knife handles to even a car dashboard. I have been using them for more than 20 years and I have used a number of their adhesives and they have all been both excellent in quality and life saving in emergencies!
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Replies (0)DP
Delon P
1 reviews | Active since Jan 2020
8 Jun 2022, 04:33
Zero customer care or service.
Had a problem with a product emailed the sales department - as there is no customer care number or email address or anything. Weeks have gone by and absolutely no acknowledgement or reply or anything. Terrible.
Helpful (0)
|Replies (0)DP
Delon P
1 reviews | Active since Jan 2020
8 Jun 2022, 04:33
Zero customer care or service.
Had a problem with a product emailed the sales department - as there is no customer care number or email address or anything. Weeks have gone by and absolutely no acknowledgement or reply or anything. Terrible.
0
Replies (0)FC
Farhad C
1 reviews | Active since Jan 2020
14 May 2022, 08:15
Poor customer support
I purchased 3 bags of their product Clinobrite which I have been using for years. This batch had more dust than medium and resulted in my pool becoming extremely cloudy. It took a month of backwashing and chemicals to clear. When I contacted Pratley their feedback was that I did not use the product correctly yet I have been using it for years. Extremely dissatisfied with their customer support.
Helpful (0)
|Replies (0)FC
Farhad C
1 reviews | Active since Jan 2020
14 May 2022, 08:15
Poor customer support
I purchased 3 bags of their product Clinobrite which I have been using for years. This batch had more dust than medium and resulted in my pool becoming extremely cloudy. It took a month of backwashing and chemicals to clear. When I contacted Pratley their feedback was that I did not use the product correctly yet I have been using it for years. Extremely dissatisfied with their customer support.
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Replies (0)