SS
Sharne S
Active since Jun 2016
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
DO NOT GIVE THEM YOUR NUMBER, EVER!!!
Their Facebook adverts are misleading, they pose as a Pet Insurance company, boasting about phenomenal rates, however, they are the same as Hippo, they basically take your number, put it in a confetti cannon and explode it all over South Africa. I have been receiving calls 24/7. This morning was the last straw, one company called me at least 15 times in 10 minutes. It's diabolical. DO NOT GIVE THEM YOUR NUMBER.
0 replies
15 months ago
I had the pleasure of being assisted by Laeeqah from Mobicred, and I can confidently say her service was nothing short of exceptional
I had the pleasure of being assisted by Laeeqah from Mobicred, and I can confidently say her service was nothing short of exceptional. After mistakenly closing my own account, I needed help to get it reactivated, and Laeeqah went above and beyond to make it happen. She personally called me back twice to ensure everything was on track and patiently talked me through every step of the process. What really stood out was her commitment to accommodating my availability, she followed up with me at a time that suited my schedule perfectly, showing genuine care and professionalism throughout the entire experience. Thanks to Laeeqah's dedication and excellent service, my account is now on the brink of being reactivated. It's rare to come across someone so proactive, empathetic, and solution-driven. Thank you, Laeeqah, for your outstanding support. Mobicred is lucky to have you!
53 replies
76 months ago
MSC VOYAGER CLUB - TERRIBLE CUSTOMER SERVICE
Dear MSC, I am now at my wits end with this company... I have tried and tried on numerous times to communicate with MSC Voyagers club to acquire the points that i have accumulated. But i keep getting an incorrect point breakdown, when i ask the lady who has been assisting me to explain it properly, i wait 3 days for a response. (or get NO RESPONSE AT ALL) Surely you do not only have one customer service person at the counter... Please assign a different person to my case and also get someone to contact me. I had no choice but to go public...
0 replies
82 months ago
Inflexible and not willing to help!
Order #6459160 I have placed an order this morning, I chose the option of the red bag, when I received my invoice I noticed that it was the black bag. I have spoken to numerous sales consultants and they are not willing or able to help me. This is absolutely unacceptable. It is easy for you to take my money, but to give it back or rectify a mistake I have to wait 3-7 business days. This is inexplicably unacceptable. How are you not able to help? This is sinister! What I need you to do is one of 2 things. 1. Cancel the order right now and give me an immediate refund. 2. Get someone, a supervisor, the CEO for all I care to call the warehouse and amend the order to red. There is no way that it is NOT changeable. I will not accept that this cannot be sorted out. I need the red bag delivered to my address by no later than expected delivery date 1st of August 2019.
0 replies
92 months ago
Sad and Disappointed loyal Customer.
I placed a Aldo handbag in my wishlist and patiently waited for it to become available again. Yesterday 11 September 2018, this specific bag became available, so i purchased this said bag. To my horror they delivered mom shorts instead of my R600 handbag that i so desperately wanted. The customer service agent who answered the phone, refused to make a plan for me, he suggested that i return the wrongfully delivered product, wait 3-7 days after return for a refund and then wait for another bag to become available. How can they not make a plan for me? Escalate the matter? Find my bag? Try source a simmilar bag? No, i have to be patient and wait and look when there is one available again, jump at the opportunity to buy it, let alone my R600 might not be refunded yet, then i have to spend another R600 because of their incompetence. This is not OKAY!!! i am a big Superbalist supporter but i am extremely disappointed. PLEASE SUPERBALIST SHAPE UP!
0 replies
113 months ago
Terrible service!!!!
<p>on 26th of December I ordered an item, the money went out of my account, i did not get a confirmation email and followed up 3 times to hear when this will be delivered! Now 3 days later after wasting my time i called them to confirm, apparently the payment didn't clear on their side and item not in stoc**** This is so so frustrating and horrible service! </p>
0 replies
120 months ago
Accessories are getting so ****py!
<p>me and my partner both have the twisp edge, i had to take it back 3 times for three different problems. We both bought a new box of attomizers and the liquid slups through it. Clean it 5 times a day and the liquid cones into my mouth and burns my tongue. Over and above that, my battery decides when it wants to charge and when not. Its such a headache.</p>
53 replies
124 months ago
Worst service i have ever seen!
Me and my sister atood in line 10 minutes before the movie started, we were second in line as a very incompitent lady alone at the counter was taking her time with a customer. We eventually got to the front then she didnt have all the products in the combo to which we asked if she can give us something else in its place of the same value, she said no.<br> <br> We then went to the other side hoping to get better service where there was two counter staff, the one chubby one didnt even wear her name tag was standing doing ansolutely nothing while her colleague took about another 10 minutes per customer. I eventually asked the rather larger one if she can please start packing our order, she pulled a face and gave me attitude but eventually packed it. I wanted to pay then she said she just packed it, she wont help us further, we can pay with her colleague. Behind us stood two black girls and they immediately got served by this very angry staff member. I feel victimised! I am not racist, but this was clearly an act out because we are white. Why can others be helped but not us?We missed ten minutes of our movie. Nobody even greeted us at the entrance or even took our tickets. We just walked in!
0 replies
124 months ago
The clicks promise is a load of poo!
So clicks have this awesome thing called the clicks promise, if not mistaken it reads clicks promise, if you are not fully satisfied with the product you can return it for a FULL REFUND! Well i was humilliated as i wanted to return my product and swap it for the same brand but different colour as it was bought incorrect. The lady said it diesnt work that way, but my product was still sealed and unused. How rude!!! All i wanted was to exchange, not even get refund... Just exchange. I will never support clicks bayside again.
0 replies
124 months ago
Three enquiries in the last month. NO RESPONSE!
Hi,<br> <br> so i emailed about three weeks ago about prices and specials etc. i got NO REPLY.<br> a week later i tried again, once again, NO REPLY.<br> <br> so i decided to test them and emailed a similar question from an additional email address. NO REPLY!!!<br> <br> This is so bad! i have only heard good things about this spa, i really dont see any good in this bad customer service. it is inexplicably unacceptable, i am not one to name and shame on social portals, but i feel that you must brush up on the customer service. is it that hard to book me and my partner a moonlight spa and sleep over?
75 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (38.46153846153846%)
1 Star
6 (46.15384615384615%)