EK
Eugenia K
Active since Jun 2016
18
Reviews
0
Industries
Reviews
18 reviews16 months ago
Disgusting service
I app**** on-line for withdrawal from my retirement annuity 04.11.2024. They confirmed the completion date will be 31.12.2024. When I app****, I had pressing financial issues that I need to attend to. I called them on 31.12.2014 to make a follow up and I was told that they have a backlog which I feel is none of my business. Its been full two months of my application and there's no response. I requested to to speak to line manager and was advised that they will give her my details and will call me back. Guess what, I am still awaiting the call since Thursday. I even wrote an email to the complaints department and they also haven't responded. Sanlam doesn't respect their clients. Sanlam has no sense of urgency. I am even reconsidering moving my pension fund as I am foreseeing danger in future
112 replies
19 months ago
Disgusting treatment
I bought a property from AIDA 2023. The house was built by CHD and completed in May 2024. I have been having complaints even before the project was started, started from being told lies and to the contractor and the project manager not being transparent. I occupied the house on the 1st of June 2024 and had never enjoyed my new home. There some mistakes noticed before and after the occupancy. The project manager said I must put everything( issues/ mistakes) on paper and they will be fixed after their 3 months retention. After 3 months I emailed those things to the project manager on the 2nd of September. To date( 19.09.2024) only two things out of 10 were fixed. I have never enjoyed my new home all because of the emotional abuse they have caused me. I have been sending emails and making calls and the response that I always receive is being played for a fool. I have ran out of patience and will be taking this a step further and also exposing them to social media. Management of AIDA and CHD are of no assistance to me hence writing this review to make people aware of the disgusting treatment we get from this companies. I regret making business with them and wont advise people I know to buy from these people. They should be grateful that us buying from them is actually putting bread on the table for their families. I regret, regret and regret being introduced to AIDA and CHD.
0 replies
21 months ago
Digusting service
I called the company early this month of July 2024 requesting them to cancel my policy due to my financial constraints. I spoke to Mooketsi who tried to convince me that he will speak to the manager and see if they can assist by reducing the premium. I waited for his call for 2 weeks. I followed up again and they said he is on lunch and will request him to call me. Once again he never did. I sent an email on the 18th of July 2024 to request them to once again cancel the policy. To date no one responded to my email. I called again yesterday 25.07.2024 and requested to speak to him AGAIN and he was no available. He called back and said he was still trying to negotiate lowest premium and reminded him that I don't need any downgrades whatsoever, I requested cancellation. I warned him that should the debit order go through today( 26.07.2024), all hell will break loose. Indeed the debit order went through, called them again and requested to speak to their manger. She promised to sort out my debit order reversal. I am still waiting for my money. What make me furious is that I gave them a month's notice. They failed to do their job. Should I suffer because of their incompetency??
56 replies
23 months ago
Annoying calls
I have been receiving continuous, irritating and annoying calls from Homechoice. They will call you even in the evening and on weekends. When you block the number, they will always call you on a different number. I am tired of these people. Where is POPIA?? Where can I report them??
53 replies
32 months ago
Disgusting service
I placed an order for two items on 07.08.2023 with Netflorist. I humbly requested them to deliver on 16.08.2023 since it was my birthday. On Monday 14.08.2023 I called them and requested that they deliver as early as 09:00 as I had my other plan for my birthday. I even placed the message on their chat box Come 16.08.2023 excited that I will get my gift. Tracked the order and only to find that only one item was released. I called them and I was told that the personalized teams were not available. Where do I feature in their logistic matters, its none of my business. I have given a week to prepare the order. I was offered/ bribed with complimentary gift for the outstanding item The courier only called me at 14:00 for the delivery. We changed the delivery address to home address. I was expecting to get my gift when I got home and it was never delivered. I called them again and requested them to cancel the order as it was defeating the purpose of it being my birthday gift. I requested to speak to the manager Sihlwe and he didn't even bother to come to the phone. They requested that they deliver all the two items plus the complimentary gift today 17.08.2023. I requested them to deliver before 09:00 am. Today 09:00 they are not here and they don't even have the decency to call me. I called them and they say the courier will only come at 10:30. I am ****ed off, not interested in that gift anymore. I just want my money and want it today. I am not at their mercy whatsoever
0 replies
35 months ago
Disgusting Company and *********** staff
I have heard enough of this company. I am always threatened and intimidated with SMSs and calls. "" Dear EM Manxilane, Your Matrix Beame account with reference 876080 was registered with all SA Credit Bureaus. Urgent payment of R545.67 is required"' I have been call this company on so many occasions at my own cellphone costs and my own time that I should have directed them to useful things. My last interaction was with Palesa Radebe. She confirmed that the company is actually owing me that amount of R545,67. this was her conversation with me '' Matrix Account: 876080 Inbox Palesa Radebe <Palesa.Radebe@mixtelematics.com> May 19, 2023, 10:32 AM to me Good Morning Mrs. Manxilane Please be advised that your credit discount is in progress and credit notes to be approved in the next 7 to 14 working days. I will forward a paid-up letter today afternoon as it needs to be signed off. Kindly see progress below: Credit Note NEEDS YOUR APPROVAL. ======================================================== == Credit Note details: ======================================================== Credit Note Number: 292317 Comments: Comments : Part of 90 days arrears 50% Discount Project. The client paid 50% of the outstanding Balance. 50% discount was allowed to the client, As approved by management. To clear the arrears. Amount: R 545.68 Create Operator: PALESA R == Paid up letter details: ======================================================== To whom it may concern RE: LETTER OF GOOD STANDING This letter serves as confirmation that Mrs. Eugenia Margaret Manxilane, ID Number ending with: …8080. Account Number: 876080 is a customer of Mix Telematics Africa (Pty) Ltd and that as at 19/05/2023 his account is paid up to date and is in good standing. The Credit Bureau profile will be updated accordingly as per the mandated turnaround time. Even though the account is paid up to date and profile is updated; the payment default information for that specific period will reflect on the customer’s profile and will remain for a specific period as per the individual Credit bureau policies. I am still awaiting my refund which should in my account by 08.06.2023. This week the phone calls harassments started again. I called Matrix AGAIN on Monday requesting to speak to Palesa specifically and I was told that she is busy and will call me back. I spoke to Bulela and told me that the refund will be paid in 21 working days👀 .Today its Friday and Palesa never bothered to call me. These people are taking me for granted and playing me for a fool. I am taking this matter the legal way. I will be publishing this on all social media platforms.
53 replies
35 months ago
***** reports
I took out the household content insurance with Auto and General. My double door fridge was damaged by constant electricity cable theft in our area. I hired an electrician and tried to fix it but failed. Then I remembered that I have an insurance that is covering that. I lodged a claim with the company. They send out their assessor and gave the completely wrong/ incorrect report. They sent another assessor who said the PC board was modified and hence its a wear and tear that is an exclusion. My query was that why are the two reports different from each other. How can I trust them.
53 replies
35 months ago
Threats and harassments from service provider
I am a very loyal and committed client of Mix telematics tracker company. In Dec 2022, I requested road assistance from them. Later in the month, they sent me a statement saying I am owing them R1049. I called them requesting explanation of the amount I am owing. I spoke to an agent and tried to do the breakdown of the R1049 which I could comprehend. They asked if I could phone the towing company (My Way) to get clarity. I made it clear to them that I won’t settle the account until I get all the clarity that I need. Later in March 2023, I was called by their lawyers offering me 50% discount which I paid. An agent from Matrix called me the same month saying my account is up to date that going forward they will only be debiting my monthly premium. I kept on receiving threatening and harassing messages that I have an outstanding of R549. I called them again and the first agent said that I had paid the discount after the agreed date, hence still having the balance. I was transferred to accounts department and was advised that my account is up to date, not owing anything. I received the same harassment SMS, called them again spoke to Palesa the supervisor and gave a different story, saying they are owing me that amount of R545. My main concern, frustrating issue, is them registering my name with all credit bureaus. I am taking further steps against them for tarnishing my name, threats, and harassment they made. Should I not get credit due the blacklisting, Matrix will be held liable and provide for more financially.
53 replies
39 months ago
Disgusting service
Good day. I took my car for car wash for car wash on 06.11.2022 at Sparkling car wash Wonderpark mall. I left my car in a good driving condition but I was surprised to receive a call whilst shopping that they cannot the car in gears so it cant move. The manager Mr. Simon Mojanko called their technician and conformed that the pressure plate is affected. I asked him how are we going to resolve the matter as I brought my car in a good condition. He requested me to go to VW for inspection. The report that I got from VW was that it was the recklessness of the driver. I went back to him and he said he will put a claim with his insurance company. I made a follow up and told me that I am number 174 on the insurance list. Their claim list is not my business. They don't have a sense of urgency. He is not giving me an update, he is just so quite to date. My frustration is that I had to fix my car from my own pocket because I have to use it on daily basis to work. The guy seem not to care about the customers' needs. I just need my money back and the inconvenience of now owing the towing services.
0 replies
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
15 (83.33333333333333%)