Active since Jun 2016
6
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6 reviews3 months ago
“Hahn Collections Pursuing Payment but Ignoring Every Request for a Correct Statement”
Hahn Collections continues to contact me about an SABC business TV licence account that has been formally disputed for years. In 2021, SABC finally corrected the number of TVs on the account, and then COVID‑19 hit — devastating the hospitality industry, which has more TVs than any other sector and was one of the hardest hit by lockdowns. Since then, I have repeatedly asked both SABC and Hahn Collections for a proper reconciliation so I can settle the legitimate portion of the account. Neither has provided it. Instead, the balance keeps growing with interest, penalties, and collection fees added while the account is under dispute. Meanwhile, only about 20% of South Africans pay their TV licences, yet I still pay my personal licence every month by debit order. Despite this, SABC has spent years handing this disputed account to different legal and collection firms — and the legal costs now far exceed the value of the actual debt. With TV licences reportedly being s****ped or replaced, it makes no sense that Hahn continues to pursue an account that cannot be resolved without the reconciliation I’ve been requesting for years. Hahn Collections should pause all action until SABC provides the corrected statement required to resolve this matter professionally.
0 replies
3 months ago
Ongoing Administrative Failures and No Resolution from SABC TV Licences and HAHN Collections
In 2021, SABC finally corrected my business TV licence after years of errors. The number of televisions was confirmed and updated correctly, and for the first time the account reflected accurate information. Shortly after this, COVID‑19 hit, and the hospitality industry — the sector with the highest number of TVs of any industry — was one of the hardest hit. We were unable to trade for long periods due to government‑mandated restrictions, making it impossible to settle annual licence fees during that time. Since then, I have repeatedly requested a proper reconciliation of the account so that I can settle the legitimate fees. Instead of receiving a corrected statement, the account has continued to accumulate interest, penalties, and collection charges, even though the account has been under dispute and even though I have asked many times for these illegitimate charges to be removed. What makes this even more frustrating is that only around 20% of South Africans are currently paying their TV licences, yet I continue to pay my personal TV licence every month by debit order, because I have no choice. Despite this, SABC has spent the past several years handing my business account to various legal and collections firms — and the legal costs they have incurred over nearly six years far outweigh the actual value of the disputed debt. To add to the confusion, TV licences are reportedly going to be s****ped or replaced, yet SABC continues to pursue old, disputed balances without providing the basic reconciliation needed to resolve them. All I am asking for is a clear, accurate reconciliation based on the corrected number of TVs, with the interest and penalties removed for the period when the account was under dispute and during COVID‑19 closures. Until SABC provides this, the account cannot be finalised. The lack of communication, accountability, and administrative follow‑through is unacceptable for a national broadcaster. I hope this review prompts SABC to finally address this matter properly and professionally.
0 replies
3 months ago
Thank you
We had outstanding fines, and there was a block on my husbands ID. Fines paid quickly, and block now lifted. I have now been able to renew our licences today. Thanks
0 replies
10 months ago
Harassment & Invalid Charges — Ongoing Unresolved Dispute
I am lodging this complaint publicly as Edgars, RCS, and Edgars Club have failed to resolve a long-standing dispute regarding invalid charges on my account. My Edgars Club Card was cancelled many years ago, yet unexplained fees continue to be reflected on my account. We have never been provided with the original invoice supporting these charges, and we fully dispute their validity. Despite having kept the account up to date until recently, we are now being harassed with approximately five collection calls every single day from various agents — a clear violation of the Consumer Protection Act and National Credit Act. I have repeatedly informed Edgars and RCS that this account is under investigation and that the unauthorised fees must be reversed. Once these incorrect charges are removed, our account will actually reflect a credit balance. I am now forced to lodge this complaint publicly after numerous ignored emails and continued harassment. We demand that Edgars and RCS: ✅ Immediately cease all collection calls and harassment ✅ Conduct a full reconciliation of the account and reverse all invalid charges ✅ Provide written confirmation of the above actions If this is not resolved without further delay, we will escalate the matter to the National Credit Regulator, the Consumer Goods & Services Ombud, and pursue further legal avenues. This is an unacceptable way to treat loyal customers — I expect a prompt and professional resolution. #poorcustomerservice #harrasment
0 replies
10 months ago
Harassment & Invalid Charges — Ongoing Unresolved Dispute
I am lodging this complaint publicly as Edgars, RCS, and Edgars Club have failed to resolve a long-standing dispute regarding invalid charges on my account. My Edgars Club Card was cancelled many years ago, yet unexplained fees continue to be reflected on my account. We have never been provided with the original invoice supporting these charges, and we fully dispute their validity. Despite having kept the account up to date until recently, we are now being harassed with approximately five collection calls every single day from various agents — a clear violation of the Consumer Protection Act and National Credit Act. I have repeatedly informed Edgars and RCS that this account is under investigation and that the unauthorised fees must be reversed. Once these incorrect charges are removed, our account will actually reflect a credit balance. I am now forced to lodge this complaint publicly after numerous ignored emails and continued harassment. We demand that Edgars and RCS: ✅ Immediately cease all collection calls and harassment ✅ Conduct a full reconciliation of the account and reverse all invalid charges ✅ Provide written confirmation of the above actions If this is not resolved without further delay, we will escalate the matter to the National Credit Regulator, the Consumer Goods & Services Ombud, and pursue further legal avenues. This is an unacceptable way to treat loyal customers — I expect a prompt and professional resolution.
0 replies
100 months ago
No Telephone, No ADSL, loosing money daily
Here is my message thread with Telkom - please can someone tell me if this is acceptable - Hellopeter.com My problems started 23 November, telkom fault ref 671CRK23117 and 155CRZ051217. These were partially fixed by the end of December. Again on the 31st December, the first fault reference, my phone and ADSL went down again, and the second reference a couple of days later. New fault references are 134CRK311217 and 180CRZ040118 and still have no phones, no adsl. I have had to buy three lots of data to be able to continue working, and who knows what my cell phone bill will be like. Please attend to this URGENTLY. I fully expect a refund for the periods of non service, and would (but know that it would never happen) demand that telkom refund me for all the costs of data and telephone calls. WED 15:20 Telkom Hi Gail, we humbly apologize for the delay. Please kindly note both fault ref: 180CRZ040118 and 134CRK311217 both been scheduled for an available technician to attend. ^Frank Gail When will this happen, I kist keep on getting messages that telkom are attending to the matter THURS 14:11 Telkom Hi Gail, Your faults are still with our dispatch department to get a tech to attend to your faults. ^Frank Gail Thanks for coming back to me Frank, but it doen't help me, after 19 days without internet this time, and not to count the previous month in December, I have now had to buy 4 x R600 data vouchers, and making the telephone calls by my cellphone is costing me a fortune also, this is urgent please. Why was a technician not appointed the first day????????????????? FRI 14:39 Gail hi Frank, still nothing from Telkom, what is happening, this is not acceptable. I really need my telephones and adsl to be working again SAT 08:09 Telkom Hi, we are so sorry for this, please note that this fault is awaiting a tech to attend to the fault. ^MB Gail it has been awaiting a tech since the 31st December??????????????????????????????????????????????????????????????????????? SUN 10:40 Telkom We are so sorry for this, our techs will call when attending to the fault. ^MB Gail WHEN, that is my biggest question????? I cannot afford any more daya this month, and have tonnes or work to do MON 11:05 Telkom HI Gail, We have escalated your fault to our assigners to get a tech to attend to attend to your line fault. ESCALATION REF NO : 19638 ^CC Seen by Telkom at Monday 11:05 MON 14:22 Gail Escalation urgent, unable to work, using tonnes of data and cellphone calls, you are costing me a fortune 11:47 Gail Still no contact from technician, when is this going to be sorted out.
105 replies
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5 Star
1 (16.666666666666668%)
4 Star
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1 Star
5 (83.33333333333333%)