DN
Dalisu N
Active since Jun 2016
11
Reviews
0
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Reviews
11 reviews1 month ago
SIM swap still suspended / “services have been suspended” for over 24 hours – urgent resolution needed (Ref: BO0158145)
I am extremely frustrated with MTN’s handling of my SIM suspension and SIM swap process, which has left me without service for more than 24 hours despite multiple calls, an MTN store visit, and confirmation emails. On Tuesday, 3 March, I called MTN to report that my phone had been ******. I requested that my number be blocked, and the consultant advised that she would suspend my SIM as well for security. On Wednesday (yesterday) I went to MTN Pavilion to do a SIM swap. The consultant confirmed the SIM swap was done, but advised the SIM was on a “soft lock.” The store then called the MTN call centre. The call centre agent advised that everything would be resolved within 2 hours, and they spoke to me directly as part of that process. However, later that afternoon I still could not make calls and received the error message: “services have been suspended.” I then called MTN again and was issued the reference number BO0158145. This morning I followed up again and received an email stating that the suspension has been lifted, but I still cannot make calls. I have now spent over a day going back and forth between emails and the call centre with no resolution, and I remain without service. Impact: This has disrupted my ability to communicate and manage personal/business matters. It is unacceptable that after reporting a ****** phone and following the correct security procedures, I am now effectively being penalised by being left without service. What I need MTN to do urgently: Immediately remove the suspension/soft lock and fully restore services on my number (outgoing calls, SMS and network access). Provide a clear written explanation of why the line is still suspended after being told it was lifted. Confirm the matter is resolved and provide a final turnaround time and escalation contact if it cannot be resolved immediately. If MTN cannot restore my services urgently, then please advise whether I should proceed with cancelling my contract and porting to another service provider that can offer reliable support and faster resolution. Reference: BO0158145 Store visited: MTN Pavilion I expect a prompt response and immediate technical intervention.
0 replies
8 months ago
I am very impressed ...
I am very impressed with Siyabonga Gumbi’s excellent service and professionalism
53 replies
8 months ago
Shock and Disappointment with MiWay Car Insurance
I recently took out a new car insurance policy with MiWay and was left extremely disappointed by the service I received. On Friday, I called to request that my policy start on 1 September 2025 instead of 25 August 2025. During this call, the consultant assisting me was adamant that my monthly premium would be over R400 more than the amount stated on my policy schedule. I tried to explain this to her, even referencing the exact dates from the policy schedule, but she remained firm on the incorrect figure. I spent 27 minutes on the call trying to resolve this issue. It was only after I advised her that I would be cancelling my car insurance immediately. and my household cover the following week. that she suddenly picked up the correct monthly premium. Unfortunately, by that point, I had already lost confidence and proceeded with the cancellation of my car insurance. This experience has left me with little to no trust in MiWay’s service, as I expected professionalism, accuracy, and transparency when dealing with something as important as insurance.
1 reply
8 months ago
Misled and ****med by Vodacom – Deeply Disappointed After Years of Loyalty
I am writing this review to express my deep disappointment and frustration with Vodacom's ********* conduct and poor customer service. On Monday, 28 July 2025, I received a call from a Vodacom agent who contacted me on my MTN number regarding the two contracts I have with Vodacom—one for a phone and the other for data. The agent informed me that some packages were being phased out and that my current contracts needed to be adjusted. She assured me that I would benefit financially, as my monthly subscription fees would decrease on both contracts. I specifically asked if this adjustment would affect the duration of my contracts, as I had just done upgrades in November 2024. The agent falsely assured me that it would only add seven months to the existing agreements. Based on that information—and the promise of savings—I agreed. However, upon reviewing the documents sent to me, I realised I had been misled and ****med: the new contracts would cost me significantly more than before. On Monday, 4 August 2025, I visited Vodacom at the Pavilion Mall to report this and request a reversal. I was shocked to learn that I had been signed onto new 24-month contracts—not a mere seven-month extension as I was told. I was further informed that the changes could not be reversed, but that a ticket would be logged with Vodacom After Sales and I should expect a callback the next day. That call never came. On Tuesday, after waiting the entire day, I called Vodacom’s customer line (082 1945) myself. Again, I was told a ticket would be logged, and I should wait 5 to 7 working days for feedback. I expressed my dissatisfaction and requested escalation. After a long silence, I was transferred to Keke Malibe, who repeated the same script: nothing could be done except to log a ticket. This is unacceptable. If Vodacom can mislead customers and process *****ulent upgrades instantly, why can’t they correct those actions with the same urgency? The quotation documents clearly state they are valid for 14 days. With these deliberate delays, I fear I will soon be told the quotes have “expired” and nothing can be changed. This feels like a trap, not a service. In the end, I asked Keke to cancel both my contracts and confirm I would not be liable for any further billing. She promised someone would contact me on my MTN number. That call has yet to happen. The relevant quote numbers are: 5-36157539196084 5-36157571550881 As a long-standing Vodacom customer, I am beyond disappointed. It is clear that misleading customers to push new sales is condoned, if not actively promoted. After years of loyalty, this experience has left me feeling deceived and disrespected. I strongly urge Vodacom to take accountability, rectify this issue immediately, and stop exploiting its customers through dishonest practices.
371 replies
14 months ago
My claim was logged ...
My claim was logged on the app and I got a call immediately after submitting, the agent was very helpful, it has been a smooth process
53 replies
21 months ago
Mandisa Ledwaba assisted with reviewing my household cover
Mandisa Ledwaba assisted with reviewing my household cover. Besides being able to reduce my premium, she was also able to offer additional advise
56 replies
30 months ago
Samsung TV continuously rebooting
On 27 November 2020 I bought 3 TVs t Makro, of which 2 Were Samsung 55" and 58" on 15 December 2020 I bought another Samsung TV 65". I was happy with the features and quality of the TV's. I experienced an issue in February 2021 with my 58" Model UA58TU7000K. The unit would just continuously reboot, I logged a faulty with the customer care "exchange:4242391871 - 24.02.2021" and the unit was replaced. the following year 2022, I had a similar issue with the replaced unit, "continuously rebooting" I logged a fault "repair: 4256744548 09.06.2022" The unit was collected and repaired. last week the same unit continuously reboots. I have been informed that the unit is out of warranty and I will have to cover the costs for the callout fee as well as repairs. I am very concerned about the lifespan of the unit or model. the continuous rebooting seems like it's an annual issue. Surely there's something wrong with the model or batch. I am now supposed to pay for the repairs knowing very well that this unit will break down within 12 months as has been the case. I am starting to lose hope in a product that I loved so much, this should be a concern having a TV that breaks down on an annual basis. it is also a huge inconvenience to be with a working unit on a regular basis. There have been no issues with the other models, its just this one "UA58TU7000K"
393 replies
50 months ago
Failure to blacklist my phone
I have been trying to get my cellphone blacklisted since Sunday, at the MTN shop in Pavillion they couldn't and escalated to support, was provided a reference number. According to MTN they cannot pick up my sim on the stolen phone. They advised that it will take 2-3 days. I just got a text stating that the case is closed, when I 135 called to get the ITC number, they advised me to go back to the pavilion shop and complete a blacklist request form, and that will take another 3-5 days to process. I have called MTN 135 during the day to get feedback, two of their service champions dropped my call, one of them was Nobuhle Dingindlela. I have also asked to speak to the supervisor, I was told they will call me
0 replies
89 months ago
Vumatel cut my electricity power during installation and denied it, no electricity for 5 days
Vumatel was in our complex on August 2018, New Germ Gardens on Marianhill road Pinetown to install cabling for fiber connections, they had contractors digging up to run new cabling. We were away the week they were working on our side and returned home on 23/08/2018 from holiday and discovered that there's no electricity, we contacted the body corp supervisor to investigate 'Karen', she advised that it was disconnected by the municipality. We therefore contacted the municipality and they advised that they have not disconnected and they will send through technicians. The technicians only arrived on the 24/08/2018, upon investigation they advised that the was a faulty cable 'cable cut' they went as far as asking the contractors that were onsite to identify were they had cut the cable as they were willing to repair although they were not meant too. The contractors denied any cable cuts. We advised the body corp supervisor 'Karen' and it was only after 19hoo when the contractors identified the cable break which ended up affecting unit 5. We sat in our unit with hope that the issue will finally be fixed only to notice a few hours later that all the contracts had left without advising us what was going on, with our main switch box stripped. The electrical contracts returned the next day 25 before lunch to run new cabling and only finished after 2-3pm. Please note that we had already spent 2 nights without electricity and hot water, we had unnecessary expenditure on take aways. The total number without electricity for the unit was 5 days. The unit was also left in a bad state, damage to infrastructure, kindly refer to the attachments. We currently have a fridge and a freezer. Two weekends before the incident we got married 09-10/09/2018 we got married and as Africans we slaughterer cows and sheeps of which we came back home with with both cooked and uncooked meat, food, desserts and cakes. We were meant to enjoy that after our holiday, which didn't happen. We also have our normal monthly grocery. I am not sure whether you are expecting and itinerary list of everything. Please note that the electricity was cut from our unit from Tuesday 21 August 2018, I know this because we have TV programs that are scheduled to record daily and they did not record from 21/08/2018. We have spoken to Trevor Van Gent from Vuma, they have refused to refund/reimburse us, and non-apologetic as well.
105 replies
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5 Star
3 (27.272727272727273%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (63.63636363636363%)