NV
Nikki R
Active since Jun 2016
10
Reviews
0
Industries
Reviews
10 reviews46 months ago
Gross level of ignorance and incompetence
I experienced a miss-fire on my vehicle for a while. It’s an intermittent fault that comes and go. I went to this garage on Wednesday 13 July. I told them about the issue and asked for an assessment. They told me it’s gonna cost R1300. I had a normal maintenance service in April this year that cost me more than R9000! A “service advisor” called Monica booked the vehicle in and I waited. On Thursday, after hearing nothing from them, I went there to enquire. The so-called service manager is a guy called Dean. I asked him what’s the issue and why nobody is coming back to me with an inspection and solution to the problem. He went in to the garage to enquire, returned to his office and never came back to me. After standing around there like a fool, someone else asked, and I enquired about Monica’s whereabouts. “She is off sick”, came the non-chalant reply. Someone called “Wendy” will look into the matter and advise. She called back the Friday morning and advised that the injectors need to be replaced at a cost of R43,000! I told her to I’ll rather come and collect my vehicle and go somewhere else. I then fetched the vehicle and were forced to pay R1300 for their incompetence and “doesn’t care” attitude. I then went to another garage, where they advised that it was one of the coils that caused the miss-fire, it can’t be the injectors. AND the cost to replace one of them would be between R750 and R900 per coil!!! What a relief! This shocked me and made me realise that I was dealing with a gross level of incompetence at MB Century City. Their mechanics can’t properly diagnose an electrical issue, and just want to REPLACE anything that points in the direction of the issue. They probably still belong to the “draad and tang” era of mechanics. You need at least a graduate level person with a proper understanding of electronics and IT to work on modern cars. For this reason alone one should stay away from this gross level of incompetence. I would never advise anyone to buy a car from this dealership. If they can’t even properly support their product, why do they sell it? They make use of a system called “service advisors”, which should rather be referred to as service clerks, because they know absolutely nothing about the inner workings of a vehicle. The second lady who called to advise on the R43,000 repair cost initially told me that the mechanic swopped out the pistons, and are still ‘testing’!! I replied it’s impossible, and can someone more technical please call me back and advise who’s more technical. That’s when she replied the workshop manager, Dean, will call me back. That person never called me. So when I looked at his attitude when I physically went there to enquire, I can understand. I don’t know why such an incompetent and ignorant guy is filling such an important role. If they continue down this path of poor and ignorant support they will go bankrupt very soon! I will never advise anyone to buy a guy from this dealership! They simply can’t properly support their product.
0 replies
66 months ago
Don’t bet on these guys to be of any service to you!
We are subscribed to a rather useless security service here in Cape Town, https://www.facebook.com/districtgroupsa/. We upgraded our alarm system a few months ago, at quite a ridiculously expensive price. Apparently the alarm is supposed to send a auto test message to their control room every seven days. This was not working, and after we were alerted to this fact by them, our frustrations started. - The control room take ages to respond to alarm signals - They recommended a new radio unit to us because of the above delay, but expect us to pay for it! - Their managers are never available to assist with queries. - We pay a substantial amount in monitoring fees monthly, and I don’t think it’s worth your while. A security company is supposed to be a buffer between you and the police in terms of responding to customers, but don’t bet on this pathetic company. Even the police responds better than they. Service companies sometimes run surveys asking if you would recommend them to friends and family after an interaction: if this should happen with them I would rate them a zero and not recommend them to my enemy even! Our sales experience with upgrading the alarm was equally disappointing. They are like vultures, wanting to squeeze every last sent out of you with their recommendations and prices! Please just quit this Industry because you are beyond pathetic!
0 replies
67 months ago
FNB vehicle license renewal service seriously flawed!!!
FNB offers a vehicle license renewal option through their app. However I think this process is flawed. After I submitted my payment and support docs I heard nothing from them again; and now that same license shows “due for renewal” again. If you offer a new service, at least properly define your processes before offering it to clients. Contacting them through the app is useless!! Those idiot agents never respond; or takes ages to respond; and eventually you just end up with frustration.
212 replies
98 months ago
Faulty lte router and inactive sim card
You sent me a new LTE modem and sim card, and none is working. Please send your courier company to collect the faulty items and cancel the contract.
53 replies
100 months ago
No service....never learnt anything about customer service!
I came across this company when I searched for an upgrade to my TP-Link fibre router. First of all, they like to shower you with their rules and provisions, while I'm only interested in an order no, then eventually a shipping number and which courier they use. I would strongly recommend they order a few items from an excellent company like Takealot to see how online orders are done. This company knows nothing about client service! I have never came across such a useless company! Will never make use of them again.
0 replies
107 months ago
Hostage: Not customer
<p>I joined Discovery Medical aid in 2006. My wife joined later in 2007, and since then I am paying a "late joiner penalty", because Discovery don't recognise the fact that she belonged to a medical aid fund in Namibia, where we came from. </p> <p>I am paying more than R300 a month now for this penalty, and they are not prepared to remove it. Both my wife and I belonged to my previous medical aid, which I paid for.</p> <p>So Discovery don't charge me a "late joining penalty", but I am paying this for my wife for the last 11 years already.</p> <p>I don't feel like a customer of Discovery: this is an abusive company/client relationship where they dictate the rules and I am almost force to follow them.</p> <p>I am sick and tired of this abuse and need to know if something can be done about this. Times are difficult in SA for us all, and I can't afford to pay money to a company I don't need to. </p> <p>Please stop this abusive methods you are employing to keep clients hostage!</p>
168 replies
107 months ago
Giving notice of a contract
<p>I had a 24mth phone cellphone contract with Telkom, and on the 13th of June, realised the contract has come to an end.</p> <p>I then send an email to ********** to request the service be cancelled. I never received a response that they received my request, nor a reference number, nothing!!</p> <p>This is how Telkom does business: Quick to sell you something, but extremely painful to deal with when you submit a cancellation. </p>
112 replies
107 months ago
Telkom SA's Calll Centre
<p>I called Telkom's 10210 service to add more data to my ADSL account. I was advised by an agent to call 10210 and select option 3, which is for "downgrade or relocate your service". I actually want to add more data, so I was advised to select this option.</p> <p>After selecting the option, I waited for about 15min in the queue before I hang up. </p> <p>So this is the kind of frustrating service Telkom offer if you want to BUY something from them, allow them to make more sales. </p> <p>I hope the day will arrive soon when anyone is not dependent upon Telkom's fixed line network anymore. They're the most frustrating company to deal with. </p>
56 replies
110 months ago
Useless and unprofessional!!!
<p>I was expecting a card delivery from this company. They made an appointment, and afterwards probably send me about 20 sms's to remind me of the appointment. I later blocked their number as sms spam. Then when they were supposed to pitch, they just simply didn't show. They don't call, don't apologise or nothing. I can;t understand why a large bank like Nedbank makes use of such a useless service provider!</p>
56 replies
120 months ago
Account Enquiries
<p>I called Telkom three times today to enquire about items on my latest invoice, and the following happened. First a male person put me on hold and never came back to me; secondly the person I spoke to transferred me to technical enquiries; then back to the billing department, who again put me on hold and just disappeared off the call.</p> <p>Telkom need to brush up their Call Centre support service. I know they have outsourced all their Call Centres, but you even do quality checks on your recorded calls to find out and discipline culprits who does this?</p> <p>This is dismal service and beyond my imagination that someone can be so rude...</p>
106 replies
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1 Star
10 (100%)