Active since Jun 2016
8
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8 reviews11 months ago
Outsurance is a ****
I am writing to formally express my dissatisfaction with the handling of my claim with Outsurance (Claim Number: 412582897). My experience has been extremely disappointing, primarily due to the incompetence displayed by your staff. - **Claim Submission:** I submitted my claim on 03/05/2025 regarding [a rear windscreen that was vandalised at night when I woke up it was damaged then I proceeded claiming from the app as I had cover with Outsurance ]. - **Claim Decline:** A couple of days later I got a response that I had chosen a cover that doesn’t include roadside assistance as well as windscreen cover], I was informed that my claim was declined, citing reasons that I find unjustified. - **Documentation:** I provided all required documentation and followed the outlined procedures to the best of my ability. - **Customer Service Experience:** My attempts to seek clarification and support from your customer service team have been frustrating. Even the recording she doesn’t clarify the terms as she clearly states that my vehicle qualifies for essential cover . - I received inconsistent information from different representatives. - Responses to my inquiries were often delayed and unhelpful. This experience has not only caused me financial stress but has also left me feeling undervalued as a customer. I expected a higher standard of service from Outsurance, and this incident has fallen short of those expectations. I kindly request a thorough review of my claim and the circumstances surrounding its decline. I believe a fair reassessment is warranted, and I would appreciate your prompt attention to this matter. Thank you for your attention to this serious issue. I look forward to your response. Sincerely, Dr Nhlanhla Zwane
116 replies
41 months ago
Very disappointed customer
Today I went to our FNB Attlyn to withdraw cash in the back got there at 7:30 only to be told at 9 that they don’t have tellers . Why did they not put a sign at the door. This is the worst service ever from FNB. I am even thinking of taking my business elsewhere. Very dissatisfied customer
132 replies
43 months ago
WORST CUSTOMER SERVICE AND REAPING OFF CUSTOMERS
SHOCKING SERVICE. I TOOK MY CAR IN AT DARREN AND SONS AND THEY GAVE A QUOTE OF R71000 WHICH IS THE SAME VALUE AS THE CAR I HAVE A 2009 BMX3 WICH HAS A RETAIL VALUE OF R80K. WHEN I DECLINE THE QUOTE I AM TOLD THAT I WILL BE CHARGED FOR STRIPPING THE CAR WHILE MY CAR WENT THERE ALREADY STRIPPED. I ASK HOW MUCH IS IT FOR THEIR SERVICES I AM TOLD THAT DARREN IS NOT AVAILABLE SO I HAVE TO WAIT UNTIL HE GETS BACK. I AM DISSAPOINTED WITH THE SERVICE AND WILL NEVER USE THEIR SERVICES. EVER AGAIN. PLEASE PEOPLE DO NOT TAKE YOUR CARS THERE .
0 replies
52 months ago
Worst service Atteridgeville Woolworths
On the 9th of January 2022 I went to your Atteridgeville branch and got the worst service ever. It around 10:40 when I entered the store. I was there for the beef bulk pack and wors to braai with my family. Was assisted by a older gentleman who after not getting the stock on the shelve , i asked to assist me. His answer was shocking as he told me they are a lot of crates at the back he doesn’t even know that they have stock at the back. Surely by 10 the store should be ready for trade not staff still packing stock. His response was rude and him being older than me I feel that he disrespected me as he could have gone and checked for stock at the back.
0 replies
58 months ago
Do not buy Cars From Right Cars Nothriding
I visited right cars today to buy a car for my son. On arrival a Nigerian security guard asked us to remove musks which is against the current laws there after we proceeded inside he then became violent as he punched me on the chest. I asked for management top address the matter but little was done. May i aks that people stay away from a brand that abuses clinents that actually want to spend money in their establishment.
53 replies
77 months ago
BAD CUSTOMER EXPERIENCE
Morning I am very upset with the traetment of your staff. Firstly i was called three months ago to upgarde my services to a wireless smart bundle which was briliant for my business. I applied and last week or so i was called by a rude courier guy telling me that i must be at my place of buisiness to receive my upgrade packagde. I was very far which i asked if he could give my packadge to my wife who was the store at that point of time. This was not done. Today i called telkom business i spoke to an agent by the name of Nombuso who was rather cold and whemn i explained my situation she brushed it aside and said i should just re-apply. Time is money on my side .I do not like the vact that no one from telkom called to confirm or even an sms to notify me of the . progress of my deal. I even asked to speak to the manager and was told he is busy with anothert escalation, i was told the only way to deal with this matter is just to re-apply. No appology was offered and am very upalled by this disservice . My business number is 0123730290 cash crusaders Atteridgeville. Personal number 0842681212. Regards Nhlanhla
0 replies
78 months ago
BAD CUSTOMER SERVICE AT SANTAM PLEASE STAY AWAY FROM THEM
I AM UPALLED BY THE SERVICE AT SANTAM. I HAVE A THIRD PARTY CLAIM WHICH IS HANDLED BY ANTON THEART. HE HAS NOT CALLED ME NOT EVEN ONCE TO UPDATE ME OF THE CLAIM.THE CLAIM WAS LOGGED ON THE 25/09/19. I HAVE NOT HEARD FROM THEM EVER SINCE . I HAVE BEEN TOLD THAT THE CLAIM WILL TAKE 61 WORKING DAYS TO FINALISE. SURELY SOMEONE IS NOT DOING WHAT THEY SUPPOSED TO DO. I AM A VICTIM HERE AND I AM BEING TREATED OTHERWISE. I M REALLY SADDENED BY THIS WHOLE PROCESS.
105 replies
119 months ago
Most unprofessional Service from a senior manager
<p>I was ill treated at Makro Woodmead when me and my family were doing last minute shopping. The que was so long that I decided to ask my kids to hold the que while me and my wife were picking up a few things . We then managed to get the kids as they were now first in the que. Zebb Tabane the receiving manager stopped me as I tried to explain why I had do this . He was even bold to tell me that he gets 500 compliments what harm will 1 complain do . I found this very demeaning as I thought how he handles his staff members. He was unprofessional and rude . Fortunately his coallegies managed to save the day. He needs management training. You do not treat customers like that even if they are younger than you</p>
53 replies
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8 (100%)