AS
Andrew S
Active since Jun 2016
11
Reviews
0
Industries
Reviews
11 reviews24 months ago
No peace and quiet at Salt Rock Hotel
We booked a 10 day stay in the caravan park expecting peace and quiet. The 1st 5 days were wonderful. On the 5th night the hotel hosted a conference and the noise of music was incredibly loud, drowning out the sound of the sea and completely spoiling the peace and quiet. At no point during the booking process were we made aware of the fact that there was going to be extreme noise levels. A notice was handed to us the day before the start of the conference warning us about the noise and apologising for any inconvenience caused. We spoke to one of the male managers on duty whe really didn't care - shortly after speaking to him, the music volume went up. Apparently the hotels desire to make money is more important than providing guests with peace and quiet. If you want a stress free, quiet holiday, the Salt Rock Hotel is not a hotel to go to.
0 replies
30 months ago
ADT wanting money despite contract being cancelled.
On 22 August this year, I emailed ADT to cancel my contract due to financial reasons. My email was ignored despite numerous follow-up phone calls to find out what was going on. Eventually, after having to pay for another months service, I made contact with Busisiwe Fayilane at ADT who was able to help and cancelled my contract on 13 September. I am now being hounded by ADT who claim that I owe them R1140. I owe ADT nothing as my contract is cancelled (as of 13 September) and I will not be paying ADT anything. If you ever consider signing with ADT, don't. You will regret it.
131 replies
42 months ago
MTN ACTIVELY ENDORSES FRAUD
Last month (September 2022) and this month (October 2022) I noticed that an unauthorized transaction was occurring in my bank account. The reference for the transaction is given as MTN SP which I assume means MTN Service Provider. If this is the case, then somebody has managed to take out a contract with MTN in my name. I do not and have never and never will have an MTN contract. I have tried to contact MTN fraud department to resolve this issue but my emails go unanswered (unless one has an MTN cell phone, there is no number to phone - email appears to be the only option). I would like to resolve this issue quickly. However, MTN's lack of response to my emails leads me to conclude that MTN not only turns a blind eye to fraud, they actively endorse and encourage it as they get more money this way.
0 replies
55 months ago
Discovery Medical Aid: Utter Scumbags!!!
DISCOVERY MEDICAL AID ARE UTTER SCUMBAGS!!! My wife recently had an appointment with her Psychiatrist and submitted the claim for the appointment. The claim was rejected because we had "insufficient funds in our medical savings." The claim should not have been rejected as months ago my wife and her Psychiatrist submitted forms to register my wife's condition as a PMB. When my wife queried this, she was told that the forms had been received but they were the "old" forms and she should have submitted the "new" forms. It is interesting to note that the "new" forms require EXACTLY the same info as the "old" forms. Nothing has been changed other than, perhaps, the font. This is simply a case of Discovery using some minor technicality to get out of paying the customer. DISCOVERY, YOU ARE UTTER, UTTER SCUMBAGS!!!! WITH ALL YOUR TALK OF SUPPORTING MENTAL ILLNESS, YOU HAVE PROVED TO BE NOTHING BUT LIARS! My wife's Psychiatrist and another Dr she saw today both recommended strongly that we find another medical aid as Discovery is "an absolutely disgusting medical aid to deal with".
159 replies
56 months ago
Virgin Active consultants lie to prospective members
At the end of July my wife and I signed up with Virgin Active Eastgate. After speaking to her manager, the consultant the signed us up (who now no longer works for Virgin Active) made us a number of promises. She promised that we would be charged R187 each per month and that we would get the month of September for free. We have WhatsApp communication between my wife and the consultant confirming these promises. Unfortunately, on September 1, both my account and my wife's accounts were debited R380. This is obviously unacceptable as a representative of Virgin Active made a promise on behalf of Virgin Active and this promise needs to be kept. When we signed the contracts, the consultant made no mention of the fact that the R187 membership fee was only available to Vitality members. I would like Virgin Active to honour the promise that was made to us and refund us the R380 that should not have come off our accounts as we were promised a free month in September.
0 replies
60 months ago
Zestlife do NOT cover Co-payments
My 1 year old daughter has a condition that has, to date, required 4 hospital visits. Each hospital visit costs me an R8700 Co-payment as the surgeon that specializes in my daughters condition is not a DSP with me medical aid. Zestlife recently contacted me to say that there is some clause in the contract that says they only pay 1 Co-payment per plan per year and that because they have already paid 1 Co-payment in February, they will not be paying any further copayments. I have also recently been in hospital and had to pay a 5th R8700 Co-payment which Zestlife are refusing to pay. My wife and I are both teachers, so the almost R40000 that we trusted Zestlife to pay has had to be absorbed by us which has put an incredible strain on our family finances. A quick Google search this morning brings up many search results where Zestlife claims to pay Co-payments. Be warned - Zestlife lie about this. They do not pay Co-payments. Zestlife, how can you claim to be a gap cover when you do not cover the gap? You demand our monthly payments, but refuse to provide the services that we pay you for and trust you for.
53 replies
70 months ago
Pathetic Vodacom Service
I upgraded my cell phone in June using the "My Vodacom" App. I DID NOT request a new sim card or a new cell phone number or a new cell phone contract, however, when I received my June invoice I see that there is now a new cell phone number linked to my contract and that I am being billed for 2 contracts. I was told by your help desk that I should have picked up the issue when I received my new phone and new sim card. However, I did not receive a new sim card as I did not request a new sim card, so there was no way for me to have picked up the issue until I received my June invoice. I have phoned your helpline 4 times now and each time I have been promised assistance and that someone will phone me back with a solution. I have yet to receive the promised call back. On Monday I will be going to my bank to put a stop order on all Vodacom transactions - I WILL NOT ALLOW YOU TO STEAL MONEY FROM ME! I have also filed a complaint with ICASA. Your service is pathetic.
106 replies
77 months ago
You are thieves
Like everybody else here, I ordered a TV 3 weeks ago and am still waiting for it to be delivered. Nobody answers the phone at the call Centre and their online help chat people are beyond useless. I doubt complaining here is going to do much. I think we should all go to their head office and cause some trouble there.
0 replies
104 months ago
Excellent Service from Ntokozo Sibeko at MiWay
My car broke down at home and I needed a tow truck to take it to the mechanic. My policy unfortunately does not allow for this although MiWay could organise a towing service to come,but I woUldale have to pay. I was quoted R910 for a 7km trip. I was dealing with Ntokozo Sibeko at MiWay. Ntokozo spoke to his supervisor for me and organised free towing instead of me paying R910. Thank you Ntokozo! You made my day!
61 replies
114 months ago
Planet Fitness: Inconsistent service and failure to return calls.
<p>2 years ago my wife and I took out a contract. In August this year, our contract was coming to an end and we decided that we would not renew it as our son was about to be born and we were unsure if we would be able to go to gym or not. We phoned to inform Planet Fitness of this. </p> <p> </p> <p>The person we dealt with suggested that we freeze our memberships for 6 months and reassess during this time. We did this.</p> <p> </p> <p>Since then, we have reassessed and have decided that we would like to cancel our contracts which only had a few days remaining before we froze them. My wife phoned to cancel her contract which was handled immediately with no fuss and no cancelation fees.</p> <p> </p> <p>I phoned to cancel my contract (which was exactly the same as my wife's) and have been struggling for 2 weeks to get any action out of Planet Fitness - they keep promising to phone me back but never do. When I do speak to someone, they tell me I need to pay R850 cancellation fee because my contract is expiring in March - I never extended my contract to March, I froze it with only a few days left in August.</p> <p> </p> <p>I'm also curious as to why my wife received 1 set of treatment and I have received the exact opposite when our contracts were exactly the same - started at the same time, frozen at the same time, etc. </p> <p> </p> <p>I require someone to get back to me and confirm that my contract has been cancelled with no cancellation fee!</p>
0 replies
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5 Star
1 (9.090909090909092%)
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1 Star
10 (90.9090909090909%)