Active since Jul 2016
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5 reviews54 months ago
Incompetent Bank & Staff.
Incompetent bank. I receive a notification that debit order has been authorised. I LIVE IN THE UK, SINCE 1994! I email FNB, I webchat... NO RESPONSE! You advertise 0870nos which cannot be accessed! This is 2021. No bank charges in the UK. Efficient staff that speak my language. YOu are pathetic and fraudulent. Waste of time...
53 replies
90 months ago
Sub-Standard Summerstrand Vodacom Customer Service
Pathetic service from most of the staff at Vodacom, Summerstrand franchise, in particular an employee called Nicoleene Koekemoer, who was not transparent with all information, especially before she sent my faulty phone away to the repair shop. Impassive, not an ounce of empathy in her, and quite frankly no customer relation s****s. I could find a friendlier face in the Chipshop opposite Vodacom. I finished a contract with CellC to upgrade to Vodacom. Big mistake. I ended up going to CellC for advice and help, as Nicoleene is as unfriendly and abrupt as our South-Easterly wind. I signed the contract on 13 Dec 2017, and in the first week it became clear that the battery did not last 24 hours. I took it back, but was told that it was my screensavers draining the battery...honestly? I was also offered to send phone away, but explained that I could not sit without communication over Christmas. I went abroad for work, but Vodacom assured me, that on my return, this problem would be fixed. Battery/phone faulty from Day 1, but they quoted me R1558.71 for the repair! For what? And a load of **** about Summerstrand Vodacom's responsibilty cease, when repair shop gets contacted. Getting ANY info out of the staff, was a mission. Finally they said the PA was Giorgia, but she refused to let me speak to the owner, Imtias. I never got the opportunity to speak with him, only to be stalled by Giorgio on a number of occassions. The only Vodacom employee to try and help was Monique. She was brilliant. Nicoleene needs to brush up on her customer s****s, and a smile would do her wonders! I am appalled and disgusted by this level of sub-standard lukewarm service, from a so-called reputable company. Take back your phone, and honour your commitment. I have not used that phone since August, yet I am still on a ridiculous contract, that was never really explained in a decent manner. Check the phone, and explain the true meaning of a warranty? CellC sit vir jule ore aan. MTN ook!
210 replies
103 months ago
Online travel ticket a scam?
I booked online and paid 28 Sept 2017 for PE to London return ticket R8904.84 Everything was confirmed, my e-ticket emailed to me. Happy days. I get to the airport on 17 Oct 2017 for BA staff to inform me that Tripsta booked me, and then cancelled me off passenger list! I was forced to buy a single from PE to Jburg for R2271.69... rip-off, but what else can I do, I had to be in the UK for work. When I get to Jburg, the chaos ensues. I spend 16 mins on a customer services call to Tripsta, for Allen to confirm all is in order. NOT. Qatar cannot check me in. My ticket is now reading ''out of sequence''. The manager instructs me back to BA, and for them to change status on original ticket, with printouts before and after, to show Tripsta that they are in fact at fault! Now they still won't refund me for the second ticket I had to buy. What an absolute useless company. Qatar says many dodgy scamming agents online...
0 replies
114 months ago
TELKOM KOM WEER...Overcharged and 10210 no is a JOKE!
<p>When I came back from the UK after 2 month work contract, I did online check on 21/11/16 to discover that although I have been on SMART HOME ADVANCED ADSL contract for nearly FOUR YEARS... Telkom has decided to bill me for Smarthome AND an additional 3 soft-cap packages. Who has authorized this? And why? My debit order is R600 and covers SMarthome bill. I have been paying R600 for 3 months away, yet according to Telkom I am in ARREARS by R1563.40!!! I logged 2 disputes on 21/11. On 25/11 a Mr Lufuzo called me twice. I was in a meeting. He left a voicemail message with loads of coughing...no name, no number! On 28/11 my Internet and landline was suspended! 1 hour 20 min on 10210 number, to be pushed from pillar to post. Tozama, Thulani, and more consultants than I care for. Sales says billing to take my payment over the phone....then NO ma'm sorry, we cannot do payments over phone...TO climb in car, drive 20 kms to Walmer Park Branch, to join queque of unhsppy fellow customers, all also being over-charged! I was told that it was mandatory to pay arrears amount, in order to unblock line and ADSL internet. Even though I do not owe Telkom anything, I had to traipse to Pick n Pay to do an Eazipay for R900...FURIOUS! And then your Mr Lufuzo had the cheeck to cancel both disputes!!! I went back to branch on friday, and escalated another dispute! Who gives you the right to close an dispute without communicating to your customer? I have been a client for 3 years and 11 months! No wonder, you are losing customers. Go to the UK, and see how effective British Telecom is! Coz they are good at managing their business! Refund my money!</p>
56 replies
116 months ago
Rubbish Service and NO International Customer Care Telephone Number!
<p>I popped into the Summerstrand AND the Walmer Park branch on the day, that I flew to the UK, expressly asking them to KEEP my line open. I informed them that I was going to be abroad for 6 weeks, and that using my SA mobile number was crucial. They assured me all would be well. My SA banking accounts are LINKED to my SA mobile no for VISA verification. The phone worked in Amsterdam, and for short while at Heathrow...then is said ''EMERGENCY CALLS ONLY!''</p> <p>What now? I cannot make ANY online payments as the OTP verification process links to my SA CellC no...and Emergency calls only renders it inaccessible! I have sent an urgent message to CellC...no response! Rubbish, inept, incompetent, **** service! AND NO INTERNATIONAL CUSTOMER CARE TELEPHONE NUMBER! What do people do outside SA with problems, relating to CellC....ridiculous!</p>
473 replies
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1 Star
5 (100%)