Active since Jul 2016
I have a order that needs to be delivered, but every day i just receive a email that the courier could not get hold of me for delivery, there is have been no phone call no whatsapp message nothing just a email stating they could not get hold of me but there is no record of them trying to contact me. when calling the depot they cant get hold of the driver so what about my package.
I am truly dissapointed, I had a credit card with Nedbank and they handed me over to attorneys to pay and I have settled the credit card but now they have not removed the flag from my credit profile and I am trying to buy a house, I have the paid up letter and everything and I dont have time to wait 3months for uploading the letter to transition and experian the property is available now, I need help Nedbank please rectify this please my name is Dillon Lottering please contact me on +27 69 252 2835 urgently
We went to the branch at mall of the south to submit a a funeral claim on Saterday 13th of September for my mother and today when we are doing a follow-up we are informed that the claim was never submitted my mother needs to be laid to rest this Saterday and we still waiting. can you please please please prioritise our claim and make sure we get funds today we have done everything that needs to be done, this is unacceptable. the policy number is FUN001406559 the agent that help is Jennifer Moyani C876171
I have asked for a package to be picked up and delivered to me on the 28th of February 2025 and paid according to measurements. The measurements was included when booking the pick-up the measurements are as follows Weight -5kg , Length -62cm , Height -32cm , Width -46cm no two days down the line my package is at depot for re-measurement and they have to charge me an additional R900 plus rand how is this possible, i called the shop that i ordered the part from and the measurements are correct please can someone call me so we can resolve this matter please.
I am very worried about what is happening here. I am receiving sms stating i have missed my funeral insurance payments on the 5th of November for the month of September. but when looking at my statement i have never been billed for the funeral policies in the month of September. please contact me with answers because this is the sort of thing i have been hearing that standard bank does now a days when people go to claim in for the policies they hear they have missed payments and so forth. this is very worrisome.
I am appalled by the lack of respect and no service, I placed an order almost 3hours ago and stay less then 3km away from the store, I am still waiting, I called the call center 3times and geluess what they can get hold of the store imagine, all consultants have escalated the matter and would call back I have not received on call yet, if this is service from a franchise then I don't know
These guys sent me notification of a sheriff coming to deliver documents. i do not have any accounts and debt with SA Loand/bridge loans or with this guys what is this that ****mers can do this i look at all the credit report platforms and i have no mention of this.
Good Day These guys are ****** they say i have a loan with them that has been handed over to the sheriff i never ever had a loan with SA multi loan, what voodoo is this please urgently assist.
I am trying to cancel my services with this company and i have provided them with my reason they do not want to cancel my services and i have have adhered to their terms of giving them written notice in advance now they say they cant cancel unless i upload my resignation information. which is just bull**** i have a contract with you and i want to cancel i given written instruction of this please cancel my services. I am corresponding with someone from the company on this email reception01@gqs.co.za I will go to the Ombud for this as well.
I am lost for words, standard bank is now forcing the clients to make use of their inadequate whatsapp channels, my Wife has been calling the funeral insurance contact centre on the number 0860123999 and they have you on the line for more then a hour waiting for someone to answer when someone asnwers the call and you inform them you would like to find out what happening on your existing policies you have they advise that someone will call you back within 3 days time , no you tell me how logical is this, what if something happens within the time you wait for someone to call you back and if there was anything wrong it could have been addressed and rectified so this way standard bank can pass the buck and say we can not provide all the benefits deur to whatever reason. now they say go to whatsapp you go there and they do not sent comprehensive information when access the menu and the policies it shows only one beneficiary, when all we need to find out is which policies are active and which are not so. Dont get me started on the in-app chat function the consultants are unfriendly and they have no clue on how to assist when you get a consultant and ask for insurance information they do not provide comprehensive information, the same is happening on the app with the add on feature where you can access all your information in one place, but its so outdated its not even funny. Standard bank really has a long way to go in the innovation sector. Now due to their recents struggles with security they have now introduces a method where you have to scan the QR code when making a payment on internet banking people please logic is important when implementing new features. what if you do not have access to your phone and you have an emergency you can not access your funds because you can not scan the QR code to finalise payment. when you access internet banking that means you do not have access to your banking app, even of you get a new device the standard bank delinking and linking of devices to you app is so terrible that you have to access internet banking to delink and once you delink you have to now scan your ID and your face on the app in order to link the device but the verification for this takes almost 3hours. so guys you suppose to make our lives easier not more difficult. as i am typing this my phone is broken and when trying to make payments for my family i need to scan the QR code so everything is stagnant. Please have a look at this and please apply logic to new security measures.
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