Active since Jul 2016
40
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40 reviews2 months ago
Multiple Compliance Certificates Issued With Incorrect Address Details
In February 2024 I purchased a property, and Milton’s Matsemela were the conveyancing attorneys nominated to handle the transfer. As conveyancers, I expected the transfer process and all compliance documentation to be managed accurately and with proper attention to detail. Unfortunately, my experience was the opposite. Multiple compliance certificates were issued with incorrect address details, including either the wrong street name or the wrong street number. These errors appeared on several key documents, including the plumbing COC, gas certificate, occupational health and safety documentation, and the electrical test reports. For a conveyancing firm handling a property transfer, issuing multiple compliance certificates with incorrect property details is not a minor administrative mistake — it creates serious delays, undermines confidence in the documentation, and places the burden on the buyer to identify and correct errors that should never have been present in the first place. I raised these issues and requested corrected certificates. However, the process of obtaining corrected documentation took an unacceptably long time and required repeated follow-ups from my side. Based on my experience, I cannot recommend Milton’s Matsemela. If you are involved in a transfer where they are the nominated conveyancers, I strongly advise checking every document immediately and verifying the street name and number on every certificate before accepting anything as final.
0 replies
2 months ago
Do not use Freek Properties — serious safety defects, poor follow-through, and misissued certificates
In February 2024, I purchased a house through Freek Properties. The property was unfinished at sale — essentially a shell — but I was assured it would be completed in time for my mother to move in in May 2024. About five months later, the house was handed over. It was not “completed” in any practical sense. The property, developed by Landmark Developers (Pty) Ltd, contained numerous defects, several of which were severe and posed safety and health risks. The two most serious defects were: • The sewage line had not been laid at the front of the house nor connected to the municipal system despite a plumbing certificate (COC) being issued; and • The lower flight of the staircase had steps of varying heights and depths, creating an obvious safety hazard. I commissioned a professional snag list from a reputable building inspector, which documented many additional defects. Although the developer repeatedly said they would repair the items, one and a half years after occupation many snags remain unresolved. The developer also declined to compensate for emergency sewage repairs and for the laying and connection of pipes to the municipal line. Mr. Freek Botha of Freek Properties personally attended a meeting at the property with the developer and reviewed the snag list; he initially promised ongoing support. After the staircase repair, however, communication from Mr. Botha ceased. When I followed up about receiving the title deed and addressing outstanding defects, I received a message from Mr. Botha asking whether any remaining snags posed a safety concern — and nothing further. I have been left to manage all remaining issues with the developer without assistance from Freek Properties. In addition, the agent who handled the sale caused significant and unnecessary distress to my elderly mother before and after she moved in. Finally, important compliance documents were mishandled by the conveyancer, Miltons Matsemala: several certificates, including plumbing and electrical certificates, were issued to me with incorrect addresses, which caused further delays and added stress. There was also an unacceptably long waiting period in obtaining corrected documents. For anyone considering Freek Properties or Landmark Developers (Pty) Ltd: expect serious defects, slow or incomplete remediation, and minimal after-sales support. If you plan to use Miltons Matsemala as conveyancers, check every certificate carefully — in my case the addresses were wrong, and correcting these errors took an unacceptably long time.
0 replies
33 months ago
Unprofessional and problematic experience to take out a new contract
On 31 July, I visited the Sandton Shopping Centre Cell C branch to take out a contract. Everything proceeded relatively smoothly. Relevant information is that the contract is for my mother's phone, not my phone number. On 2 August, I received an SMS on my phone number that the contract was approved and that I should visit my nearest Cell C branch. Already this appeared a little strange as the contract was already active. Today (3 August), I visited the same Cell C branch. They too appeared to believe that the need for a branch visit was a little strange. The man who appeared to be managing the store, Stanwin, advised the attendant who was helping me should call Cell C and arrange for them not to send me messages. It came out that I had not yet accepted the debit order. This is because Cell C had been sending the debit order requests to the number which I had given to my mother. It came about that this was more challenging than expected and required an "escalation". I am frustrated with Cell C for at least 2 reasons. First, they can send the request for me to visit them in branch to my correct cell phone number, but cannot send the billing information to my correct number! This strikes me as blizzard because people take contracts for other people very regularly. Second, I grew increasingly frustrated during my branch visit that such a simple matter provided the Cell C staff with such a difficult situation to deal with. As I had to go through 2 security verifications with Cell C, and my frustration mounted, Stanwin raised his voice to me and even attempted to reprimand me. Perhaps if the Cell C staff had not appeared baffled by the SMS requesting me to visit the branch, or if I had not had to undergo security verification twice, this process could have been less unpleasant. I believe that Stanwin should receive appropriate training from Cell C in order to better interact with customers and that the rest of the Cell C staff should be better informed about how to deal with (what should be) quite normal and expected operations. In general, the staff in the store did not strike me as professional. At this point, either Cell C can contact me to ensure that billing information is correct or they can cancel my new contract due to their own ineptitude. They have until 11 August to resolve this.
180 replies
33 months ago
Poor service
Money was not given at an ATM when I withdrew it. Standard bank has been very unhelpful and non responsive. I complained previously on hello Peter. They said that they would be in contact. That was several weeks ago but they not yet contacted me. I want to re-enforce my complaint as they responded to my previous hellopeter post, claiming that they would contact me.
240 replies
33 months ago
Wrong display prices, in violation of consumer protection act
Consistently and almost without failure, every time I visit the Morningside branch, at least 1 item's display price scans through at a higher price. Last Wednesday, it was for cat pellets. Of course I complain and get the display price. I have complained about this numerous times both on hellopeter and in the branch, for several years! PnP responds on hellopeter that they would contact me, but they don't. I don't expect this to change, but it speaks to the brain drain evident in SA. Hanlon's razor: never attribute to malice what can be explained by stupidity.
58 replies
33 months ago
Wrong prices, repeatedly, for several years. Always check the advertised price.
The Morningside branch regularly has incorrect prices advertised. Without fail, every time I visit the Morningside branch, at least 1 item scans through at a higher price. This has been happening regularly for several years. I have even complained on hellopeter before about this very problem. So... PnP representative, please don't respond with the usual "take all complaints very seriously and have escalated blah blah blah". Actually do something constructive or... Consumer protection people is my next stop. I have evidence.
58 replies
33 months ago
Wrong prices advertised
I bought some multicolour pasta earlier this week at Spar, The Wedge, Joburg. It scanned through at about R10.00 more than advertised on the shelf. I complained, they went to check, and corrected their mistake. Only 2 stars because I think this happens far too often in many SA retailers.
0 replies
33 months ago
******* programming!
It's simply very poorly programmed and causes several system problems, such as blocking the internet even if the killswitch is off and the app is closed. Certainly won't renew!
0 replies
33 months ago
Slow buffering... Netflix wins.
Good content selection and fair price, but it's slower than Netflix. Yesterday, I was streaming netflix in my bedroom. No problem! Tonight, I'm streaming Disney plus... Problem!! Severe buffering and I have the lowest resolution settings... Will probably go back to netflix next month so I can watch it my bedroom again...
0 replies
33 months ago
Faulty ATM, bad service.
I went to a a Standard Bank ATM in Benmore Shopping Centre because they support Union Pay, so I could withdraw money with my Chinese bank card. I have done this several times before, over several years. This time, however, the ATM failed to eject my cash withdrawal and attempted to reverse the transaction. Over 2 weeks later, the transaction has failed to reverse and my money has still not been returned to my Chinese bank. I have contacted Standard Bank about this, and even visited their Sandton branch. They have attempted to wipe their hands clean of the matter by claiming that I should contact my bank in China. Of course I have done so, and they tell me that I should contact Standard Bank. Standard Bank's ATM escalations people refuse to provide even a reference number since I am not a Standard Bank client. The problem happened because of their ATM! Where is my money Standard Bank?!? On the same day, another person had problems with the same ATMs, at the same time. This is clearly Standard Bank's fault for allowing their faulty ATMs to continue operating. I feel that Standard Bank should take responsibility for their misdeeds and return my funds immediately. It is not my fault that this happened - it is Standard Bank's fault.
120 replies
Review Distribution
5 Star
1 (2.5%)
4 Star
1 (2.5%)
3 Star
2 (5%)
2 Star
7 (17.5%)
1 Star
29 (72.5%)