Active since Jul 2016
38
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38 reviews2 months ago
RSA Web prefers new clients to looking after existing ones!
No real problems with the service (signal disconnects occasionally but they are quick to sort this out remotely when I open a ticket on the app), but as a long standing customer I am not sure why I am being penalised with a price increase, and a new customer (who they supply with free installation and a new router..) will be charged R126.00 a month less than I am going to be paying from April! The fact that so far they have sent 6 identical emails (even after I got hold of the chat line to ask them to please stop, the emails keep coming) to tell me of the price increase, just rubs salt into the wound! I would happily extend my contract to get the "new client" pricing, and they wouldn't have the costs of installation or a new router to factor in!
53 replies
3 months ago
Great service from D'Angelo Whyte
D'Angelo Whyte ably assisted me with arranging pet insurance for our new rescue Yorkie puppy this morning, he was polite, friendly and knowledgeable and dealing with him was an absolute pleasure!
56 replies
3 months ago
Please let me talk to a person!
Am I the only person who would like to talk to a human being if I have a problem, and not a chatbot? Phoned the 082 135 number so that I could find out why Vodacom decided I didn't need the international roaming that I have had for years (a fact I only discovered when I was at Heathrow, but that's another story), and an IVR voice gave me options, when I chose the one I thought was closest (there doesn't appear to be an option on the main menu to talk to someone), I was told that Tobi, their ChatBot, would send me an SMS. I want to talk to a person (the fact that the SMS hasn't come through yet just proves their technology doesn't work!) How do I talk to a Vodacom Customer Care Agent - or don't they exist anymore?
112 replies
6 months ago
On Line shopping disaster....
17th October – ordered 2 items online from PNP Home. Received a confirmation email, the subject heading was “your order is confirmed” (not, your order is on hold because our stock control system is so bad that we don’t know whether we have stock!!) Email advised that this would be delivered by the 24th October. 21st October – PNP worked out that they had no stock (yup, this took 4 days, maybe if they had been a little more proactive, they would have been able to deliver…) They have apparently processed a refund, but this is going to take up to 7 working days (after all, the best way to run a company is with someone else’s money…). Did they bother to let me know? Of course not! 24th October – I spent all day at home waiting for the delivery, after all, no-one had told me this order was cancelled. 25th October – sent them an email (the telephone number on the email was wrong, but that’s a different story…) 27th October – email advising that “we have no stock, we forgot to tell you, we’ll refund at our leisure arrived”. I asked for someone to call me, someone needs to take responsibility and accountability for this and understand that I am not PNP’s bank, that their stock control system obviously doesn’t work, their client communication is non-existent, and I spent all day waiting for a delivery that they knew three days earlier I wouldn’t get! No-one at PNP has the courage to pick up the phone – because they have no answers… it’s much easier to continually apologise hiding behind an email, which is obviously based on pre-prepared templates, rather than looking at how they can compensate their clients for their total incompetence.
124 replies
7 months ago
Why is it my fault?
Upgraded mine and my husband's phone on line. Inputted the delivery address (which is, incidentally the same address as on our billing), a week later Ram sent an email saying they were delivering to a totally different address - essentially the complex next door to ours, but since they had the street address wrong, would probably not have found it anyway. It's apparently my fault because I did this on line and according to the person I spoke to, I put the wrong address in (really?? I deliberately gave them the wrong address?) To try and rectify this I spent 20 minutes on the phone to Ram, who then told me to contact Vodacom, who, when they weren't telling me it was my fault, took down the correct address (the one in their records already), but now I have to wait for the back office to phone to verify the address (the one I originally inputted and the one that is on their system - that one(!)) and if I don't answer the phone, then I won't get my new phone anytime soon - and somehow this delay is all my fault No-one is going to do anything to get the phones delivered with any urgency. Absolutely appalling service...
106 replies
14 months ago
No sense of urgency or customer service!
It takes 2 days for a parcel to be sent China/JHB, including paying custom duties and clearing customs. It takes 4 days (apparently, according to the call centre agent in JHB I spoke to), for this parcel to be moved from JHB to CT (and presumably another day to actually deliver to my house...) When I queried this with JHB (the CT depot said it had nothing to do with them, I had to phone JHB), the agent's response was to hang up on me..
0 replies
15 months ago
App not working (and no email address to use as an alternative!!)
The outsurance app (which worked perfectly until recently), will not let me log in - it tells me my ID is invalid and when I put in my policy number, nothing happens.... I have done the obvious - deleted and reinstalled the app. According to the admin division, the app is working perfectly...
106 replies
18 months ago
FNB needs to update their records, before asking the clients to do so!
I last had an FNB personal account many years ago. My last business account with them was closed over 2 years ago. Nonetheless, they continue, using my business email address, to send me instructions to "update my FICA documents" or I will be unable to transact on my account (!!). Whilst I can continue to ignore these emails, I would really like (especially in terms of POPIA) to be removed from any database that they have. I can't find an email address to deal with this (the one they use is a ""no reply", even the "info@***.co.za" email address, which is the one google provides, is unable to receive mail) - I've already tried logging a complaint through their website, which was ignored. How do I resolve this issue? I don't want to spend hours on a phone, or visit a branch, I'm not a customer, and with this type of service, have no intentions of ever becoming one!
53 replies
22 months ago
Ridiculous packaging and no way to communicate with Takealot!
I've never previously had issues with Takealot but the last order (2 small toners, 3 reams of paper and 2 bottles of tablets), were delivered in 5 separate boxes (a couple of which were fairly large...). Apart from the fact that packaging is not "free", it's built into the price of delivery, most of this would usually end up in a refill site somewhere (I recycle but can't say the same for all their clients). Trying to get hold of Takealot to send photos to them (I have a photo of the goods delivered and a photo of the pile of empty boxes..) but cannot get an email address because Takealot have chosen not to use this method of communication, they don't respond to messenger via Facebook (apart from to ask me for some contact details which I supp****, then I was ignored), and I really don't feel like talking to a call centre agent, I need to talk to someone who understands why this packaging is not acceptable. So a minor query (Takealot need to look at the way they package goods) has escalated to a major issue (Takealot don't want to make it easy for their clients to communicate). I would have thought that Amazon entering the SA market would have improved their service ethic, but apparently not!
0 replies
27 months ago
No "Do Not Tow" Stickers...
Moved the insurance to OUTsurance business which included 2 cars. The sales process itself went off smoothly. Vehicles needed inspection – no problem, took them to PG Glass Somerset West. When I was there, forgot to ask (and was not automatically given) the required “Do Not Tow” car stickers which I must have on the cars in terms of the policy wording. Popped back to PG yesterday and was told “we don’t have any, phone OUTsurance”. Phoned OUTsurance and the call centre agent said there was nothing they could do, they don’t have any, I must get them from PG Glass, but someone at OUTsurance would contact them to find out why they had run out of stickers (which is not much help to me…). Sent an online message to PG Glass asking them to get the manager of Somerset West to contact me urgently in this regard as when you call the branch you get the option of “1” for motor glass and “2” for building glass and I didn’t want to talk to a call centre operator about this issue – already been there, done that! Still waiting for PG Glass to respond… In terms of TCF (treating customers fairly), point 6, to make clients put stickers on their cars and then not supply them, is a post-sale barrier….My contract is with OUTsurance and I have raised the fact that I don’t have these stickers, through no fault of my own it’s now their responsibility to resolve this issue….
174 replies
Review Distribution
5 Star
5 (13.157894736842104%)
4 Star
0 (0%)
3 Star
1 (2.6315789473684212%)
2 Star
14 (36.8421052631579%)
1 Star
18 (47.36842105263158%)