NV
Natasha V
Active since Jul 2016
10
Reviews
0
Industries
Reviews
10 reviews14 months ago
Overdrawn Nedbank Account Glitches
I've banked with Nedbank for less than a year and in the beginning I had no issues I even got my partner to change to Nedbank, and then from December last year I just started having issues with them I addressed the issue with them but I went in circles explaining myself over and over again and they still couldn't assure me that it wouldn't happen again. So in December 2024 my account was overdrawn by +- R1900 when I queried this I was told that I had drawn R2000 when I had no funds in my account which was incorrect as I transferred money from my savings while in the store to do the cashback, they stuck to their story I was on maternity leave at this time and when the UIF was paid into my account they deducted this money, and I was very skeptical about using my account so I never left money in my current account all the money was in my savings and low and behold a few days later my account was overdrawn by R3000 and this time when I complained they couldn't see that my account was overdrawn by this amount I had to take a screenshot and send it to them, they took a long while to correct this and said it was a glitch and could not assure me that it won't happen again and took no responsibility for it, not mentioning that the person dealing with the complaint was not very helpful and would ignore my emails. And here I am giving them a review on Hellopeter because again my account is overdrawn now the 3rd time in less than 3 months, it's been 2 weeks and I haven't had any feedback except that the IT department is looking into it, this happened on 01/02/2025 where I transferred R500 from my savings to my current account to make a payment, my balance was then R49.23 and on the 02/02/2025 I logged onto my app and I had a balance of R2049.23 it changed by exactly R2000 and no one had deposited money into my account when I did call the call centre they told me that my account seemed fine and confirmed my balances and stated that my account will not be overdrawn the next day, but guess what it was overdrawn the next day and upon laying the complaint they assign it to the same consultant that dealt with my previous complaint that was not helpful at all and still she's ignoring my emails, I called yesterday to ask for her manager to call me back as a meter of urgency I'm still yet to receive that call. I'm unable to use my account and receiving smses from them about my account being overdrawn as well as my salary will be paid into that account tomorrow and how do I be at ease with knowing my hard earned money going into this account knowing that they can't manage my account properly and 3 glitches has happened and they have no sense of urgency to solve it.
0 replies
26 months ago
Pinnacle Debt Solutions - Stay Away From Them!
This business has no reviews on Hello Peter or even Google, I heard about them on East Coast Radio and decided to give them a shot, I was told that it wasn't debt review and that it was a court process and that I would make a payment to a trust account for 24 months and thereafter they will distribute it to my creditors. Craig Munro called me and explained the whole process and said my installment would be R3600 a month for 24 months with no increase, and only after my 1st installment they will issue me with a LTC01 form for the creditors to be aware of my intentions he then went on to say that because people were stop paying after they received their court order they now take 6 months payment and then they will apply for the court order, after my 6th payment was done I queried this and guess what? The story changed that it's only after 24 months will the court order be app**** for and that it's a 24 month process etc after emails back and forth arguing this they eventually sent a email requesting a document to be completed for the attorneys and a debit order form for them to access funds from my account by now i was ****ed off and wanted my refund they were so unprofessional with emails and calls and all the time Craig was no where to be found and out of the blue he calls me to feed me a whole lot of bull, and said there's is no refund because it's a court process and that if I don't wish to continue after 12 months the attorney that apparently was appointed to me which I never heard off will decide where the money will go and which creditors will be paid. He said that if I don't continue if I think that now I'm being harassed by creditors it will be worse, his words exactly 'the heavens gates will open, and it will be very bad' I told him well let it be because I will not pay a single cent to them again, these people took 25k from me and issued a letter that creditors didn't recognize. I don't recommend anyone to use them, their service is pathetic and they do not help anyone, how is it that Craig had to review his on company on Google? They need to be exposed and if people have experienced the same need to come forward, all he says on his video is not what they do and they have people working for them that can't even spell or type out a email in a proper format.
0 replies
40 months ago
Pathetic Recovery Process,Over Promises Under Delivers!
Guess what???? Until today January 2023, almost 6 months since your below email no one has contacted me regarding this even though I attempted to contact you guys on numerous occasions. Will this get your attention???? Dear MISS NATASHA We would like to inform you that we have started the recovery process to recoup the cost of damages to your vehicle including your excess amount for the incident that took place on 2022/05/23. Please be aware of the fact that we are dealing with an uninsured party and it is for this reason that we are not in a position to guarantee that our efforts will be successful or provide you with a definite timeline for completion of our claim. The reason for this is that our process will involve various investigations into the merits of the claim as well as the other party’s financial ability to pay the claim. As keeping you informed is important to us, we will provide you with a progress report on a quarterly basis (every 3 months) from date of this letter due to the nature of this claim. Should you have any additional information that could assist us in our recovery efforts you can send it to us at collections@tihsa.co.za quoting your claim number alternatively contact us on 086 010 9748. To find out more about the detail of your TIH excess recovery process, please click here https://bit.ly/TIHUninsured. Regards, The Collections Team Tel: 086 010 9748 Email: collections@tihsa.co.za
324 replies
41 months ago
Worst Delivery Service!
I am absolutely shocked by this company's sense of urgency when handling customers deliveries, listen you guys are being paid for a service and are expected to be professional in all aspects of your business. This is not the first time we've had problems with DSV unfortunately we don't get to decide who the sender of the parcel uses to deliver the parcel but DSV is definitely not the best choice! I'm waiting for a parcel that urgently needs to be in my possession! The expected delivery was yesterday, but they failed to deliver it due to running out of time and took it back to the branch and guess what? It wasn't a priority because it's not delivered today either! Common sense would tell you that if you failed to deliver due to time that would be your first delivery the next day, I've called and emailed them and got a vague answer that they will deliver asap...When is ASAP? it was supposed to be this morning! I want my parcel or give me your address I will fetch it myself!
132 replies
44 months ago
Poor Customer Service!
I've disputed a claim that was rejected by Dial Direct and I have an email confirmation from the consultant that he undertakes to provide you with a full response within seven working days of receipt of your complaint and final feedback can be expected on 09/09/2022, I followed up on 09/09/2022 because he didn't call or email me, he replies to say that my claim is with senior management. I queried why wasn't I contacted on the 9th instead I had to follow up, and the email stated that final feedback will be given on the 9th, the consultant that was dealing with it is now on leave so I emailed the email address that was provided for the lady that was picking up his work, she kept replying to my emails stating that my matter is with senior management I kept emailing her back to state that I have it in writing that in 7 working days I will have feedback she kept telling me the samething as if I was retarded I then asked her has the turnaround tie now changed from 7 days t 14 days? She replied to say no it hasn't yet today is the 14th and still no feedback. She chooses to ignore my emails just as the claims consultants were so I even asked her how do I know that my dispute is being reviewed fairly as I'm getting the exact same service across the board! This is such bad customer service!!!!!
669 replies
52 months ago
Ocean Munro_Awesome Service
Awesome service from Ocean, signed up for a warranty plan and signing up was so easy and professional.
53 replies
60 months ago
Need Feedback Asap
I've laid a complaint and was told that I will get feedback by yesterday and I haven't received any feedback until now. I've called and emailed them but haven't had a response. I was called by the supervisor stating that she will call me back but unfortunately she hasn't called. I need feedback asap regarding my complaint.
0 replies
60 months ago
Erika Du Preez @ 24 HR Mobility
Always a pleasure working with this company, the process is such a breeze when it comes to claims. I recently submitted a claim and the next day it was approved any information that was missing I was contacted and made aware that they required it. But I would like to say a special thanks to Erika Du Preez that has been so helpful with regards to any update I requested and was promptly responding to my emails, her service is excellent! Keep up the good work!!!!
53 replies
64 months ago
Marilize Cooper @ Dial Direct
My car was broken into and some items were stolen, I logged the claim on the 19th of December and the matter was referred to Marilize Cooper on the 21st she called me and asked for all the information and stated that she will process the claim, yes they have processes we might not understand like double verifying the information by sending out assessors, etc but she explained everything to me made every effort to ensure that my claim was processed and payment be signed off before she went on leave. I've joined them back in 2018 and this was my first claim and I can say that it was a rather smooth process. Thanks Marilize for your awesome service. 5 stars for you!
56 replies
78 months ago
New Masala Crunch Is Horrible!!!
After the hot n crispy chicken no longer being served I said let me try this masala crunch after seeing the ad on TV, I bought the box meal yesterday for supper my word it's worse chicken I've ever tasted it's horrible it taste sweet salty and nothing like masala I mean it's not even hot what a waste of my money. I was looking forward to it as I enjoyed the hot n crispy but I gotta say it's the worst thing I could've bought I'd rather eat my least favorite food than this piece of money waster. If I had to complain at the store I'd probably get attitude like we always do, I've been to restaurants and complained about food and they've actually given me an option to order something else or take it off the bill I must say this is an epic fail! Thanks for wasting my money KFC!
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)