Active since Jul 2016
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5 reviews14 months ago
No assistance with refund when my adwords account was breached
On December 17, 2024, my Google Ads account was breached, and a *****ulent phishing campaign was created, resulting in huge unauthorized ad spend. I only noticed when three debits were withdrawn from my bank account on the same day. I immediately paused the campaign, reset my password, and contacted Google Ads support. They responded quickly with a list of security steps, which I followed. However, when I asked whether I would be refunded for the *****ulent charges, I was completely ignored. Instead of addressing my concern, they sent generic emails about reactivating my account. Each time I asked about a refund, my question was dismissed. Eventually, one support agent told me that refunds were not possible because the charges were “due to spend.” When I provided clear evidence that the spend was done by a hacker, my messages were ignored. I opened another case, but for weeks, I only received copy-paste responses saying they were "looking into it." Then, instead of providing any resolution, Google Ads suspended my account and blocked reactivation—without any explanation. At no point did they clearly say whether hacked accounts are eligible for refunds. They simply ignored my concerns, took my money, and shut down my account. Must be nice to be a massive company that can walk over small business owners without accountability. I strongly warn others — If your account gets hacked, don’t expect any help — they’ll just take your money and ignore you.
0 replies
14 months ago
Terrible Business Service
Trying to dispute a debit on my business account. Just getting no answer if its possible or not. I submitted the dispute 17 Dec 2024 it is now 17 feb 2025. I called ***** on 17 December and they told me to submit a dispute. I filled in the form and got automatic response. I called a few times but they said I need to wait 30days so I did that. At some point they came back and said I should cancel my card otherwise they wont reverse the debit so I went to the bank and did that. What would also happen is if I call business desk they say I should talk to ***** and if I call ***** they say call business desk, Also very often you will wait so long for someone to talk to and two sentences into the call it just disconnects. I've tried chat via the app but they say they are going to escalate my request and nothing more happens. I'm calling them again today and have been on the hold with support agent for 35min waiting for someone else to help her. It truly feel like she is placing me on hold and just hoping I will get tired and drop the call. Oh great and there the call drops. I told her I am recording the call and please dont drop it. But the same result as always.
53 replies
79 months ago
Would not recommend Audible by Amazon
Opened an account, then purchased a book. The book did not show up in my library. I tried to buy it again and then got locked out of my account. Chatted to Audible support that forwarded me onto Amazon support that told me I would need to wait 2 days for an account specialist to email me on how I can get into my account.
0 replies
82 months ago
Rude Sales Call
Confusing sales call. When I told him I'm not interested he drops the call.
0 replies
119 months ago
Defy Fridge - Noisy
<p>We purchased a Defy Fridge (DAC535) last weekend. As soon as we plugged it in it was very noisy.</p> <p>I thought maybe it just needs a day to settle in. But the next day it was still making a much louder noise than our previous fridge so I phoned the store. They sent out a Defy rep that came the next day. The Defy rep told my wife that the noise was normal for new fridges. I asked to speak to him over the phone and pointed out that my friend purchased a Bosch fridge this year and it's silent. He just said there is nothing he can do.</p> <p><br />We will ask the store tomorow if we can return the fridge for another brand. Holding thumbs that we pick the right one this time.</p>
53 replies
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5 (100%)