LH
Lee-Roy Hull
Active since Jul 2016
11
Reviews
0
Industries
Reviews
11 reviews6 months ago
POOR AND DISGUSTING SERVICE
To whom it may concern, I am writing to express my deep frustration and dissatisfaction with the service we received from your company, specifically from your employee, Lani. We purchased a leather lounge suite with the understanding that delivery would occur within 6 to 8 weeks. Instead, it took 13 weeks, and during this time, there was no follow-up from Lani whatsoever. It is clear that her commission for the sale was enjoyed long before any effort was made to ensure customer satisfaction. Frankly, had we not escalated the matter to Erica the Store Manager at Ouhout Willowbridge, we would likely still be waiting. Through our interactions, it became evident that Lani was and remains the root of the problem. To make matters worse, we discovered that she is not permanently assigned to any particular store but is moved around, benefiting from sales commissions without taking responsibility for after-sales service. This setup is both unfair and unprofessional. The reputation Ouhout claims to uphold is completely misaligned with the reality of how your business operates. This experience has been pathetic and unacceptable, with no sense of what customer service is. We as customers pay a premium rate and expect a premium product and the customer service that goes hand in hand with it. We deserve transparency, accountability, and great customer service in all these ways you have failed miserably. We expect a formal response addressing: • Why the promised delivery timeline was not honoured. • Why there was zero communication or follow-up from your representative. • What corrective measures Ouhout will implement to prevent such experiences. We trusted your brand and were let down. Please treat this matter with the seriousness it deserves. We are also yet to receive our polish and cleanser which Lani was to provide us with after she got paid due to her failure to do her job. When we followed up with the store, we were informed that messages had been sent to Lani requesting that she contact us to discuss the way forward. Unfortunately, it became clear that she had no intention of calling and offering an apology for the lack of service. This reflects very poorly on Ouhoud’s hiring and accountability practices. I can only assume ******** as her form of employment as nothing has been done by Ouhout having raised our concerns. The above has been added to HelloPeter, WhatsApp, Facebook and emails have been sent at store level and nationally along with your online team. I have had enough of being taken for a ride. Your disgruntled customer
0 replies
6 months ago
POOR AND DISGUSTING SERVICE
To whom it may concern, I am writing to express my deep frustration and dissatisfaction with the service we received from your company, specifically from your employee, Lani. We purchased a leather lounge suite with the understanding that delivery would occur within 6 to 8 weeks. Instead, it took 13 weeks, and during this time, there was no follow-up from Lani whatsoever. It is clear that her commission for the sale was enjoyed long before any effort was made to ensure customer satisfaction. Frankly, had we not escalated the matter to Erica the Store Manager at Ouhout Willowbridge, we would likely still be waiting. Through our interactions, it became evident that Lani was and remains the root of the problem. To make matters worse, we discovered that she is not permanently assigned to any particular store but is moved around, benefiting from sales commissions without taking responsibility for after-sales service. This setup is both unfair and unprofessional. The reputation Ouhout claims to uphold is completely misaligned with the reality of how your business operates. This experience has been pathetic and unacceptable, with no sense of what customer service is. We as customers pay a premium rate and expect a premium product and the customer service that goes hand in hand with it. We deserve transparency, accountability, and great customer service in all these ways you have failed miserably. We expect a formal response addressing: • Why the promised delivery timeline was not honoured. • Why there was zero communication or follow-up from your representative. • What corrective measures Ouhout will implement to prevent such experiences. We trusted your brand and were let down. Please treat this matter with the seriousness it deserves. We are also yet to receive our polish and cleanser which Lani was to provide us with after she got paid due to her failure to do her job. When we followed up with the store, we were informed that messages had been sent to Lani requesting that she contact us to discuss the way forward. Unfortunately, it became clear that she had no intention of calling and offering an apology for the lack of service. This reflects very poorly on Ouhoud’s hiring and accountability practices. I can only assume ******** as her form of employment as nothing has been done by Ouhout having raised our concerns. The above has been added to HelloPeter, WhatsApp, Facebook and emails have been sent at store level and nationally along with your online team. I have had enough of being taken for a ride. Your disgruntled customer
0 replies
8 months ago
YOU SUCK, YOU HAVE *****ULENTLY REQUESTED MY CREDIT REPORT
YOU SUCK, YOU HAVE *****ULENTLY REQUESTED MY CREDIT REPORT. I GAVE NO CONSENT. HOW ARE BUSINESSES LIKE YOURS EVEN ABLE TO OPERATE UNDER SUCH CONDITIONS *****ING US TO MAKE A BUCK. STOP HARASSING MY WIFE AND I. WE DONT NEED ANY DEBT REVIEW
0 replies
8 months ago
False Advertising and Poor Customer Service
On the 13th of August, I visited Builders Warehouse in Stellenbosch with the intention of purchasing the Pyroca EGA Bomas Medium Boma Braai and Fire Pit Wood/Charcoal Outdoor Braai, which was clearly marked at R3,600. I enquired about delivery to my home address and was informed that the cost would be approximately R1,000. The following morning, I visited your Cape Gate branch, which is closer to my residence. To my surprise, the exact same item was marked at R4,599—a significant R999 difference. Upon querying this discrepancy, I was informed by a sales assistant that the price I had seen in Stellenbosch was a promotional offer that should have expired at the end of July. I then contacted your call centre for clarity, only to be told that the matter would need to be addressed directly with the Stellenbosch branch manager. After being transferred multiple times, I eventually spoke with Rodney, the Inventory Manager at Stellenbosch. The call was chaotic, with excessive background noise, and Rodney’s response was dismissive. He acknowledged the pricing error but offered no resolution, instead stating, “You should have bought it yesterday then.” As a long-standing customer who regularly purchases from Builders for housing restoration projects, I find this experience deeply disappointing. The lack of accountability, poor communication, and failure to honour in-store pricing reflects a breakdown in operational standards and customer care. According to the Consumer Protection Act, the price displayed in-store should be honoured—this is not just good practice, it’s a legal obligation. I respectfully request that Builders Warehouse take responsibility for this error and offer a fair resolution. This situation stems from internal mismanagement of pricing and inventory, and the cost should not be passed on to the customer. I trust this matter will be escalated appropriately and handled with the seriousness it deserves. I would also urge that such complaints not be routed through your call centre, which has proven ineffective and unprofessional in this instance. I await your prompt response.
53 replies
18 months ago
MOMENTUM INSURE THE WORST IN THE BUSINESS
Momentum INSURE, a joke for insurance cover. DO NOT USE THEM (EVER, EVER, EVER), they are the most worthless insurance company on offer in South Africa. The company strives to do anything but insure you. The definition of insurance would be “an arrangement by which a company undertakes to provide a guarantee of compensation for a specified loss”, In layman’s terms insurance is a guarantee that after a loss you will be compensated sufficiently placing you in the same position as you were prior to any loss occurring. This being the total opposite of what Momentum stands for. I write this review on behalf of my parents having suffered under the hands of this corporate FAT CAT Momentum. My mom and dad have been victim to a burglary that has completely wiped out their entire home. The content cover they have with Momentum insure exceeds what was in the residence at the time however, Momentum has provided an insult of a payout amounting to a measly R39 000. Momentum has advised that the claim amount is based on estimates (estimates which I’m sure require purchases of goods to be done on the black market or in dark alleys LOL – pathetic). The loss my parents suffered involved tv’s, jewellery, cameras, microwaves, clothing (including sneakers, boots and shoes), bedding, pots, pans an air fryer and much more. To say the home was empty would be an understatement. So my mom proceeds to log a claim on the then 2nd of October (now 20 plus days later) and now Momentum requires a proof of purchase for all goods lost. I am insured with Standard Bank Wealth and all I can say is “Thank GOD FOR YOU” no hassles of proof of purchase have ever been requested as you’ve arranged a site visit to review items at my residence. I’m sure that if Momentum gave a finger in the middle they would have atleast have requested a simple pic or video upon sign up, but let’s be honest and cut the BS, you had no real intention of paying did you ;-) . I think it’s safe to say Momentum SUCKS. My mom and I are now running around looking for some form of Proof Of Purchase ranging back to 1997 and gifts that they received from their kids is a loss that Momentum is willing to forfeit of course. Latest update, lets set the scene for this one. We call and of course one of the well trained parrots answer with no form of logic, simply just regurgitating what has been trained. I have names as long as a RAP sheet of pathetic service consultants who did nothing but tyrant the Momentum ******* taking place. The latest being a request for excess to be paid having committed to a no excess arrangement. It’s beginning to feel like an episode of punked. Another thing that is rather interesting is everyone shares the same manager and yes, you guessed it, she is ALWAYS in a meeting. We have replaced locks and repaired gates as this has still not been done had we trusted Momentum to do their due diligence we would have suffered another ******* or worse. Since we on the point of calling BS. Let’s look at this, Momentum claims “We know how valuable your personal belongings and items in your home are to you, that’s why we’re here for you every step of your way when you have to claim for ****** or damaged items that you carry or are in your home” the above says that’s BS. Let’s not even touch on the claim turnaround time the provide being 2 to 5 working days, they must work a 1 day week looking at the timelines we experiencing. To Momentum and prospective clients I hope this reaches you, YOU are much better off without insurance don’t to sell yourself short by committing to this pathetic service and inferior, (I mean NO real) cover. Signed rather choose inertia as momentum is not your friend.
53 replies
33 months ago
Sealed Melrose Cheese spread contains mold
I recently purchased a few melorse cheese spread 400g jars for my daughter's school lunches, they are mouldy. These jars are well within the expiry period. How is this even possible, the seal was in place, so i ask, how does a sealed jar become mouldy. Had I not checked or noted the scent it gave off my daughter would have surely fell ill. I am not pleased at all. I have retained the jars and am more than happy to provide pics as proof of this terrible experience. Please can you rectify this urgently. I refuse to return to a store with these jars and appear pathetic or senile as many stores look at one in disbelief with such instances. I request your urgent feedback on this matter. Signed by a very unhappy customer
300 replies
33 months ago
Claims experience was effortless and all concluded on whatsapp no long queues or calls required
Claims experience was effortless and all concluded on whatsapp no long queues or calls required. Simply fast friendly and efficient
60 replies
54 months ago
Ambiguous Cover offered at a snails pace
MY REVULSION OF YOUR SUCCESS AND EXISTANCE! To say I find your service distasteful would be an understatement. I’m not happy at all with the cover you provide along with my personal experience dealing with your organization. My monthly contribution is currently R 3, 500, amounting to an annual contribution of roughly R 42, 000. This might be a small drop in your ocean of deceit however, "word of mouth" I’m sure can prove to be rather brand damaging. I will follow the approach of an empty vessel in this regard spreading the word of your pathetic/bad business practices. THE BACKGROUND On the 26th of October I approached my Broker (the only innocent party in this scenario) to advise that 1 of my 2 gate motors just stopped working. I was requested to arrange an assessment from a gate motor repair consultant. I contacted a gate motor consultant (provided by my Broker) who performed the required assessment. The findings stated that the one motor stopped working due to an electrical fault which blew the motherboard and battery. The suggestion offered by the gate motor consultant was simple, replace the motors as a repair would exceed the price of a new unit. The next day the second motor stopped working with the same symptoms upon inspection. I sent these findings to my Broker who then requested a replacement quotation. I made contact with the gate motor consultant and requested a replacement quotation for both gate motors. I provided with my Broker with the requested quotation upon receipt thereof. The replacement of these 2 gate motors amounted to R 15, 000. YOU RESPONSE Upon submission of the quotation, feedback was provided by my Broker stating that Santam will only settle R 4, 000 of the requested R 15, 000 on the basis that the 2 motors be treated as 1 electrical failure….What a joke! Really! Here’s a question for you, if I exit my home do I see 1 or 2 motors? Did they break at the same time? This sets off alarm bells regarding the legitimacy of your claims policy. So you decline full replacement of my gate motors and respond with a measly R 4, 000 accompanying the statement that this is regarded as 1 power surge instance…? Talk about insulting my intelligence. Question, why bold title residential structures if this is a contents category within the policy? This is how much sense you make with your response - if I were to suffer damage to my house walls you will expect me to have cover listed under my buildings cover not under my contents cover, thanks for confusing us all to evade pay-outs that are valid in nature. THE VERY MANY DEFINITIONS YOU HIDE BEHIND Your insurance terms and conditions section states the following “Mechanical, electrical or electronic breakdown” up to R 40, 000 on my policy. Although this is listed under the residential structures heading. Your response provided is that this pertains to contents (WOW that makes perfect sense when you specify structures under this category), that being said, here comes another curve ball - the building definition in your policy further-on states “Buildings / Private residential structures” include boundary and other walls, gate posts, gates (including all the machinery related to the gates), fences (other than hedges). I have taken complete cover with your organization and I would be lying if I say I am in any way satisfied. MY ARGUMENT The replacement value well exceeds the amount provided by Santam. Firstly, let’s review the definition of “insurance” it is said to be an arrangement by which a company (SANTAM) undertakes to provide a guarantee of compensation for specified loss, for payment of a specified premium. So in perspective you have FAILED to perform your core function “YOU HAVE FAILED ME” thanks for that I guess. Secondly, the assessment report stated “electrical fault” not “power surge”. I am sure most would agree, an insurance policy contains an array of definitions designed to confuse the understanding of any avid reader. Why would the pay-out not be R 10, 000 then? I will attempt to, in simple terms illustrate how this should have been calculated as I’m sure this might be a bit challenging for those whom you employ to perform activities in our organization. So follow closely, 2 gate motors X R 5, 000 (power surge as categorized by YOU) = R 10, 000 Not R 4, 000 (which you claim is R 5, 000 less R 1, 000 excess). You have more than enough to time to prepare a reasonable response to my concerns however, I’m certain the magnitude of your NOW organization will not allow for this. One thing that I can guarantee you is, I may not make waves big enough to get your attention now, but through the many ripples to follow, I’m sure, I will negatively impact your future business. Signed YOUR CLIENT THAT DESPISES YOUR EXISTANCE
53 replies
75 months ago
Ocean Basket N1 City
I will never return, poor, pathetic and disappointing. My wife, daughter and I went to ocean basket n1 city on Sunday (2nd of February) morning around 11AM. My wife and I ordered a platter for 2 and a kids prawns meal for my daughter. When the food arrived immediately I noticed all the prawns and calamari was chewy and cold in the middle and the mussels were raw (way under cooked). I advised the waitress that the prawns and calamari had clearly not thawed completely and was obviously fried and grilled while in a frozen state. I also indicated that the mussels were raw. The waitress removed the food and 2 minutes later returned with the same prawns and calamari burnt. I decided not to eat and simply took pics of the food we received. We asked for the bill after advising the manager of the bad kitchen service experienced. He apologized and we left. To ocean basket brand management I say, your daily operations clearly indicate that you provide food that is well below par and expect to be remunerated for it. We as consumers are crooked out of paying hundreds of Rands to your establishment. The expansion of your brand has clearly deteriorated the quality and standard of the food you prepare. So much for sole food, more like do you have sole to provide such food. Wish I could rate you zero stars as you are not worthy of the 1 I have selected.
0 replies
80 months ago
"TAKEALOT" fitting name as you do that to my time
To start off, I’d like to thank NO ONE, in your pathetic establishment. An institution built on lies, leaving me the consumer with nothing but doubt as to the many self-encouraged accolades you provide (my all-time favourite being “voted one of South Africa's favourite online stores” this should read “voted one of South Africa's favourite online stores that TAKEALOT of time to please”). I’ll title that lie number 1. I refuse to act on impulse – so I let this one breathe. I’m glad I took my own advice and never held my breath as I would have expired in the process. This due to your inability to provide a fitting resolution. I have been more than accommodating to your lack of customer service. All that’s left to do is name drop to dismiss the customer service glory you claim to possess. So, what exactly transpired. I placed an order on the TAKEALOT app and received reference number 65389653. The delivery date issued upon purchase was the 12th of September, I was all the more happy with that. I then received notification that delivery would commence on the 5th of September (happy days – YEAH!!!!….not quite). I arrange leave with my employer (yes – I work as well, I don’t just sit around waiting on TAKELOT deliveries….?). On the 5th of September its just me and the TAKEALOT APP ????, until about 16:30 as this raised an eyebrow. I then tweet TAKEALOT and received the following response “Hi there, we can see as per the delivery system your order has not yet been received by the delivery branch and the delivery would be done tomorrow the 6th of September 2019.”. A day waisted, I call the call centre and get told by Ateeq “we use Skynet for our deliveries” (lie number 2 “takealot.com delivers to your house or office on the date we promise. Our fast, reliable delivery service is unrivalled in South Africa. You can choose from a range of delivery options to suit your needs.”). The new delivery date is now the 6th of September. I am then contacted Skynet who arranged that the driver will be at my residence when I get home at 5PM. The driver then calls me at 16:30 with a rather ****y tone, irate and demanding that I be home before 5PM to accommodate for his other deliveries. The driver refuses to provide me with his name and instead refuses the delivery of my goods and simply ends the call. I then contact TAKEALOT and am advised by the consultant (named Ateeq) the new delivery date is now Monday the 9th of September (wow – it could have remained the 12th in my opinion), I then request to speak to a manager. The manager on duty is Rifaat. I immediately raise my concerns with Rifaat only to be laughed at (What a class act, it appeared as though I was a contestant on BOILING POINTS). After questioning his reason for laughing he states, delivery will take place Monday and that’s that. I requested his manager (Ms Wanita) and was told she will only be available on Monday morning. I will be sure to add my disappoints on all possible mediums, I remain far from a promoter of the tasks that you perform. Your exponential growth depicts what your clients NOW mean to you, absolutely *****
0 replies
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5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
10 (90.9090909090909%)