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Active since Jul 2016

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10 reviews

4 months ago

Extremely Disappointed – Toughees Quality Is Not What It Claims

**Subject: Extremely Disappointed – Toughees Quality Is Not What It Claims** I am extremely disappointed in Toughees. I purchased a pair of black school shoes for my son in January 2026, trusting the brand’s reputation for durability and “100% leather” quality. After just 3 months, the shoes are already peeling. This is completely unacceptable for a product that is marketed as long-lasting and premium. School shoes are supposed to withstand daily wear, not fall apart within a single term. This experience feels misleading. Customers choose Toughees specifically because of its reputation, yet the product I received does not reflect that standard at all. I expect Toughees to take responsibility for this and provide a resolution. At the very least, I want a replacement or a full refund. Very unhappy and frustrated customer.

0 replies

Ackermans

4 months ago

Shocking Quality – Toughees Shoes Peeling After 3 Months!

I am absolutely disgusted. I bought a pair of black Toughees school shoes for my son from Ackermans in January 2026, and after ONLY 3 months the shoes are already peeling apart. This is beyond unacceptable. Toughees is advertised as a durable, 100% leather brand — so how does a supposedly “quality” school shoe fall apart in a single school term? This is not normal wear and tear, this is poor quality, full stop. I feel completely misled. Customers pay more for this brand expecting durability, but instead we are getting substandard products that don’t even last a few months. It seriously raises questions about what is actually being sold in these stores. I will not be ignoring this. I expect immediate action — either replace the shoes with a proper quality product or refund me in full. This is unacceptable and needs to be addressed.

0 replies

Department of Education

21 months ago

Pathetic Pathetic Pathetic

Disgusted with the service delivery from the Department of Education! I app**** to 4 schools and my status still shows application being processed, I have emailed the Minister of Education who responded and requested Ms SYBIL PADDY to assist, this lady does not even respond to emails or calls! I have spoken to her assistant Nozipho who assured me that she will attend to the matter but I guess she is to busy to respond to something that they go to work to do... We all have JOBS but really can you be so busy to even attend to matters that urgent. You guys are not doing us a favor! You app**** to be in the positions you are in do what is expected of you and stop acting like you are doing the public a favor! We are paying for our kids to attend schools which in turn ends up paying your salaries.... If yourll can't do your jobs effectively and efficiently RESIGN and allow others to take up yourll positions that actually want to do what is expected of them.

0 replies

GDE Admissions

21 months ago

Pathetic Pathetic Pathetic

0 replies

Rain

36 months ago

Pathetic service and network connectivity

I have been having endless connectivity connections since end of June 2023. I have been making calls to the Rain customer care and have been told to do the same stupid things like restart the router etc.... Further to be told that the tower is down or they are upgrading.... I am paying for a service that I don't even get. I keep being told that the matter will be escalated and someone from the network department will contact me. We are now in the middle of August 2023 and still battling with connectivity. I was told by a consultant that I will be reimbursed for the days that I had no connectivity and I did not even receive that reimbur*****t. This is starting to get frustrating and annoying. NOBODY gets back to you with any solution but they are extremely quick to debit my account for a service that they are not even providing.

6 replies

Gems (Government Employees Medical Scheme)

47 months ago

Waiting period for additional dependant changes with NO VALID Explanation

I submitted an application to add a dependant onto my GEMS Medical AID All necessary documents was submitted to GEMS for processing. On 27th June 2022 i called through to the membership department and spoke to a consultant regarding my application to add on a dependant. I received telephonic communication that there is NO OUTSTANDING information required and that the BENEFIT DATE for the new dependant will commence on 01/07/2022. i am not sure WHY there is a change in the benefit date or WHY no explanation was given to ME. This is unexceptable and should be rectified

7 replies

Edgars

50 months ago

pathethic yet again!!!!!! unresolved!!!!!

I am totally disturbed with the service of Edgars and people that are SUPPOSE to help still cannot resolve this issue. I spoke to a consultand named Shardh Devnarian who escalated my previous review and still till today i cannot get a SIMPLE CLEARANCE CERTIFICATE of which proof of payment was submitted.

2 replies

Edgars

51 months ago

Pathethic Service Delivery

I was previously a client of Edgars. I made my LAST payment on 29th January 2019. i have forwarded the proof of payment in 2019 to obtain a settlement letter/clearance certificate but to NO avail i did not get a response. On 09th april 2019 i forwarded the email to edg*******, which also a DEAD END!!!!! On 19th March 2021 i forwarded the very same email to edg******* of which they responded that "We regret to inform you that the customers account is not on our file. Please contact Nimble group at *** or email ***" i then emailed "Nimble Group" the acoount details together with the proof of payment of which that was also a DEAD END!!! i am battling to obtain a simple Clearance Certificate which is taking me 03 YEARS to get!!!! this is RIDICULOUS

3 replies

FNB (First National Bank)

51 months ago

INCOMPETENT SERVICE DELIVERY

I have been trying to obtain a Paid up letter from FNB to uplift the flag on my credit profile as i was previously on debt review. I called in at =/- 13h30 to the customer care and was being assited by "David" who advised me that my profile showed as "under debt review" , he put me through to the relevant component that deals with debt review. I spoke to " Godfrey" who then advised that he can see that my profile shows no amounts owing and that i need to speak to someone from the personnel loan department and credit card legal department to gather the letters. "Godfrey" gave me the contact numbers "***" & "***" to be assisted with the above mentioned request and proceeded to put me through the relavant department. when i finaaly got to speak to a consultant the lady just said "hold on" and just transferred me without any explanation!!!! I eventually was transferred back to "Godfrey" ....I have been put from pillar to post regarding the above matter and NO ONE seems to KNOW what is the RIGHT PROCEDURE. i have spent more that an hour on the phone being transferred from on caller to another which is unprofessional!!!!!!

1 reply

Gems (Government Employees Medical Scheme)

57 months ago

ADMISSION PROCESS: APPROVED THEN CHANGED TO PENDING WITH NO VALID EXPLANATION

On 2021/12/06 i received and SMS from GEMS stating the following: GEMS: The Authorization for admission date 18/01/2022 has been approved. Authorisation No: /***4. I then also received an a letter via email stating authrization has been approved for admission. due to the severity of my husbands health condition the surgeon requested that the date for his procedure be moved to 2021/12/14. On 06th December 2021 I contacted GEMS to move the date from 2022/01/17 to 2021/12/14, i spoke to a consultant by the name "Steven" who manage to update the date of the procdure and also confirmed with me that it is approved for the 14th of December and i would be receiving a new letter from gems stating the new date that was provided. A few hours later I discovered that i still had not received the New letter for admission from GEMS. I then called the authorization department for GEMS requesting the new letter and there I was informed that the authorization is pending and that the intial " APPROVED" admission letter and "SMS" was sent in error. I was advised by the consultant that the matter was suppose to first go to the underwriting department before approval. i explained to the consultant that the initial admission letter i have is approved and that the date for the procedure has been moved closer. she advised me that the matter has been escalated to her Supervisor Ms Mary Martin and that this should be sorted out within 02 working days due to the urgency. I called through to GEMS on 2021/12/09 and spoke to more than 05 different consultants who CANNOT assist me!!!!!! they either dropped the call or put me on hold for close to 30 to 45 minutes per call. The service that i was receiving is PATHETIC in the least. i was told that this will be resolved in 04 to 07 working days for something that is a fault of GEMS.

3 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (10%)

1 Star

9 (90%)

Reviews

Extremely Disappointed – Toughees Quality Is Not What It Claims

Shocking Quality – Toughees Shoes Peeling After 3 Months!

Pathetic Pathetic Pathetic

Pathetic Pathetic Pathetic

Pathetic service and network connectivity

Waiting period for additional dependant changes with NO VALID Explanation

pathethic yet again!!!!!! unresolved!!!!!

Pathethic Service Delivery

INCOMPETENT SERVICE DELIVERY

ADMISSION PROCESS: APPROVED THEN CHANGED TO PENDING WITH NO VALID EXPLANATION

Review Distribution

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