ML
Melanie L
Active since Jul 2016
9
Reviews
0
Industries
Reviews
9 reviews14 months ago
DSTV deducts without permission and then tries to be as obstructive as possible to avoid refunding the monies to which they are not entitled
I am certain DSTV instructs their agents to be as unhelpful and obstructive as possible to ensure customers lose interest in their complaint! I cancelled my Premium Streaming package via the app on my phone in January, DSTV very efficiently disconnected me within 24 hours, but still deducted my payment of R 699.00 on 31 January. I first dealt with Rebecca Kekana. She confirmed the cancellation, and asked for proof of the payment. I sent her a screenshot, but she wanted a certified copy of a bank statement, which I gave her. She acknowledged receipt, and told me I would be contacted within 24 hours after she escalated the matter ( corporate speak for I am going to do nothing now please go away). I asked for a reference number which she said she would provide: she didn't and terminated the discussion. I waited 48 hours and then dealt with Vusi N. He had pretty much the same script as Rebecca, except he at one stage claimed I owed R 237.00 on my account. When I challenged him he backed down and didn't mention it again for the rest of the discussion. He claimed that my file had no record of my 42 minute discussion with Rebecca, and once he had accessed my file, proudly advised me that I had cancelled my account! I said precisely, so why did DSTV still deduct my money. His response: " we don't pay for cancellations"!! When I advised him I am claiming for an unauthorised deduction, not for a cancellation, he alternated between " we don't pay for cancellations" and " send me proof of payment". When I asked why he wanted proof of payment if DSTV "does not pay for cancellations" he just repeated that he wants proof of payment and then : "we don't pay for cancellations!!! After 47 minutes of this absurd conversation I advised him I had had enough and he asked if there was anything else he could help me with!! This kind of behaviour can only come from instructions from senior management: obviously these agents are told not to be helpful but to be as obstructive as possible: if only half the customers lose interest and go away then you have done a great job!! So I have spent 90 minutes of my time trying to get a refund of monies that should not have been deducted, and it looks like I will have to go to a branch: more of my time!! Shame on you Multichoice executives: your business strategy sucks!
0 replies
47 months ago
Avoid The Garage Bryanston
Took my car to The Garage Bryanston for a loud rattle. They quoted R14800 to fix it, I paid and the rattle is now even louder. My husband engaged and they agreed to refund a portion: now they just keep ducking and diving like professional debtors: we will pay by the end of the week, Head Office has authorized payment: you will be paid blah blah blah. Don’t go near them: clear ethical issues…
0 replies
55 months ago
Unwanted charges
In June MWeb out of the blue changed me to a premium mailbox, without asking me or discussing with me. The extra charge is only R 59.00 per month, but it is unnecessary and I have tried a few times to cancel. I am sure this is a deliberate strategy: ignore customers and that way MWeb gets extra revenue!
0 replies
60 months ago
MWeb service pathetic
On 26 February Mweb sent me an email advising of a price reduction in my fibre product as well as the offer of a free VOIP product. I have had a VOIP product for some time, so you would think it would be relatively simple to upgrade my product and stop the debit order. No such luck. I am still paying for my VOIP, have logged umpteen calls, and get fobbed off each time with the statement that " it is with a manager". If I didn't have an MWeb email address I would cancel and find another service provider because of the pathetic service. Second gripe: I changed from Vumatel to Openserve which took effect on 4 May. But I am still paying for Vumatel. I have phoned multiple times to query why Vumatel is still active on my profile which means I am paying for a service which is redundant, I get told, guess what...." it's with a manager". This time I have a name: " Samantha Soyle (sp?). So my guess is MWeb staff have been trained to fob customers off with the statement " it's with a manager". Much like the business' which tell you they take your complaints seriously and it's been escalated blah blah blah. So I am left wondering if this incompetence is deliberate to inflate income: I am paying for VOIP which should be free, and I am paying for Vumatel which I have cancelled.
0 replies
61 months ago
5 Star Service from A & B Movers
Moved a small house contents from CT to Johbg: move was very well executed. Polite and professional, everything carefully wrapped and protected and all arrived at the promised time undamaged and in perfect condition. Staff all friendly and helpful. Keen pricing as well. Will definitely use again and highly recommend.
53 replies
61 months ago
Shocking After Sales Service Makro Woodmead
On 22 February I bought a number of goods , including a Ryobi lawnmower, online from Makro Woodmead. I used it 3 times, and then it developed a dangerous leak: as I added petrol to the tank, it came gushing out the tank all over the mower: I was lucky it didn't cause a fire. I contacted Makro, and they advised me to return it to the store. Highly inconvenient, and ignoring the provisions of the Consumer Protection Act that such returns should be at the suppliers expense. I duly returned it on 22 March, and asked for a replacement, as is my right under the Consumer Protection Act. On 24 March I received an SMS advising that Ryobi had received the lawnmower for assessment. I then heard nothing, so on 1 April advised Makro that with such bad service, I had changed my mind, and wanted a full refund, as is my right in terms of the Consumer Protection Act. On 5 April, Makro sent me an SMS advising that " the unit is ready for collection..." I immediately responded that I am not prepared to accept faulty goods, and had exercised my rights to a refund as I am entitled to do. It is now 15 April, and I have yet to receive my refund, and to add insult to injury, I received an email from Makro yesterday, asking me to rate their support!!!! I advised them I have received no support as their customer, and they are ignoring the provisions of the Consumer Protection Act. They are trying to hide behind Ryobi, but I contracted with Makro, not Ryobi. I know Makro don't try and compete on service, but on price only, but for a major retailer to ignore their obligations in terms of applicable legislation, is outrageous. Apart from the inconvenience this kind of shoddy approach causes, it takes up a huge amount of time as well. So a word of warning: don't buy from Makro if you expect good after-sales service, and don't buy Ryobi: poor quality product.
106 replies
65 months ago
DSTV/MULTICHOICE support service is pathetic
Got an email advising of the new rewards benefit. Signed up and received an email confirming same. Tried to see what rewards are available to claim, and couldn't do so: message: you have not opted in to rewards. Tried to join again: wouldn't allow me to do so. Went onto online chat: couldn't resolve. Said would escalate to supervisor and turnaround would be 24 to 48 hours. That was on 5 December. It is now 17 December and I am being met with spontaneous indifference and ineptitude. No feedback. No solution. No rewards. Ignore my requests to update me. I have accepted that I will not be able to enjoy whatever the rewards are.... another good reason to cancel subscription.....
168 replies
68 months ago
Don't buy from OneDayOnly
Appalling after sales: product was faulty on receipt, I notified them on 18 August, and I am still getting emails telling me they are waiting for their supplier to advise. I have advised them I contracted with them, not their supplier: no-one has even collected the faulty goods to assess them! I have asked several times for a refund, which I am entitled to in terms of the Consumer Protection Act, but this organisation doesn't seem to understand their obligations in terms of this legislation!
0 replies
69 months ago
Don't Buy Taurus Appliances
Appalling after sales service. I bought a Taurus Liet Celestial cordless milk frother in November 2018. I misplaced the whisk in May 2020, and contacted them asking for a replacement part. I am still waiting , and emails are going unanswered. I would never buy a Taurus appliance: they clearly don't carry spare parts and aren't interested in answering customer queries.
114 replies
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5 Star
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4 Star
0 (0%)
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1 Star
8 (88.88888888888889%)