JM
Joseph M
Active since Jul 2016
13
Reviews
0
Industries
Reviews
13 reviews76 months ago
Pathetic service (Rustenburg Volkswagen)
Pathetic and very poor service delivery by the dealership's vehicle maintenance team.I am driving a T6 Kombi(2018) which broke down sometimes in Dec 2019 immediately it went for service at the same dealership. I took the vehicle back and was informed it was a timing belt which took approximately three weeks at the time. All these time,there was no feedback from the dealership through the consultant (Noleen Nel) I guess her name is.I took this matter with the workshop manager, Shawn Steinmann which was like rubbing the salt on the wound.It was with our interaction that I struggled to comprehend the kind of service rendered under his Leadership (very arrogant, emotional IQ very questionable).It was not even a week after I took the vehicle from Rustenburg VW maintenance team,it started to leak oil underneath. The vehicle was returned again for another fix.Considering the quality of workmanship and how delicate these vehicles are,once is indeed worried to be dealing with a team which is not customer centric/orientated. How does a service manager tell a customer that "even small babies die"?Is it what their 5 Star process represent?How courageously does Shawn Steinmann tell a customer not to visit his dealership again?Rustenburg Volkswagen maintenance team leaves a lot to be desired....whether the problems with the car has been resolved is yet to be seen given the arrogance level espoused.
0 replies
77 months ago
Poor and pathetic customer service
I am driving a VW T6 2018 Kombi with my family from a holiday when it decided to cut off power and decelerate.Pulled off the road and did something I thought was honorable, called client service centre and Makhina was an adviser who happens to think less of customers and a pathological liar.He kept me waiting along side the road for approximately two hours lying that help was on its way. It was on a follow up with customer service department that someone else took over,made an effort to arrange for a means to be assisted and this was after she mentioned that Makhina doesn't want to talk to me.Really!!!!Client services and there is hopeless characters such the so called Makhina?If that's what one must expect from VW as part of customers service, then there is a lot left to be desired....
0 replies
81 months ago
Exceptional service
Delly Van Der Rit,an excellent performer.This is in light with the experience in working with her whenever I have to acquire a vehicle. She is so dedicated to a service to the clients/customers and I believe it makes sense such performers. She is just one of a kind. Thanks again Delly,keep up the exceptional performance...
0 replies
81 months ago
Exceptional Service
Went to Woolies Waterfall division in Rustenburg to get a few grocery items.I experienced an exceptional service from one particular cashier (Dorah Majeleyane) and I trust that credit for commendable service is appropriate.
0 replies
91 months ago
Pathetic Customer Service
I have purchased a vehicle (Volkswagen T6 Kombi 2018- Beige through a dealership in Alberton (Linsay Saker VW) and I am quite unhappy/frustrated with the service that I get. I have not received any registration documents as proof of ownership for the said vehicle. I have had a pretty ugly situation already with the authorities in Botswana when travelling with the family. I was barred form entering their country with the vehicle since there was no proof of ownership available. The vehicle still reflects under the dealership. The service has become pathetic in that I am left in the dark by your Alberton dealership which does not bother communicating and only provide all the lame excuses when I contact them.
0 replies
91 months ago
Great Customer Service
Went to Sportmans Warehouse in Rustenburg, Platinum Square complex where i have experienced quite an exceptional service from the friendly and helpful personnel.A person in particular is, Ms.L Mothei (Lucky) whom I recommend that she be nominated for the great personality in terms of client liason. graet customer service it was.
0 replies
92 months ago
Poor Service Mc Donald's Waterfall Mall
Went into a Mc Donald's outlet in Rustenburg Waterfall Mall at approximately 12:05 to quickly get something to eat.The counter not attended to by a cashier and after almost a 5 minute wait there comes Kefilwe from the back reluctantly so.Shame if only people knew what servicing with a smile and customer service is....quite disappointed with such a poor service
0 replies
97 months ago
Poor Customer Service- Game Stores
Went into the store to purchase a portable expandable ladder and wanted to make a sales enquiry from one uninterested old man(who must clearly be on pension by now).He was a meter away busy stacking curtain railings.He was uninterested to serve me and appearing hang overed probably from a late night drinking spree.I went to an extent of leaving the store without the intended purchase because a sick attitude from this old man.
53 replies
100 months ago
Excellent service
I wanna express my sincerest gratitude with service rendered by a private banker Zenda Theys at their ABSA Rustenburg branch.Great conversations during the liaison,on point customer service and just wish that this could go to the rest of the private bank division(Rtb branch)personnel who cannot give a mere warm reception gesture to the clients.You could imagine saying good morning and that particular individual responds in AFRIKAANS and say more' hoe kan ek help???? Such people *****s the exceptional servive by people like Zenda Theys.Keep it Zenda....
105 replies
101 months ago
Auto & General Tyre Claim:610135050
I hereby wish to submit to submit a query regarding my tyre and rim claim submitted to Auto and General.I have a tyre and rim damage submitted which I believe it is not being fairly handled.The policy condition for excess is R1000 per R10 000 claim.My tyre is R5 065.00 and the rim is more in the reqion of R6000.00.The rim claim has not been approved and only the tyre is approved in this case where I am expected to pay an amount of R4 006.25 which I consider a rip off.
210 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
2 (15.384615384615385%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (53.84615384615385%)