Active since Jul 2016
23
Reviews
0
Industries
Reviews
23 reviews24 months ago
Seems Hopeless Really
Having to move, I requested my service be moved. After days of deliberation and very condescending agents and a complete mess up on orders, I cancelled my service. Even had an agent ask me "What are you going to do without the service" and force me to answer the question. What type of business are you running and what must one do to get the service cancelled and debit orders to stop going off?????
0 replies
26 months ago
WebAfrica Shocked to rhe Bone
Being an existing customer, with minor issues, it seems its very difficult for agents to comprehend and execute a small task like a line move from one address to another. After 2 weeks of struggle to get my fibre line installed at my new address, being given the generic response everytime I follow up. To find out yesterday the line was cancelled because the debit order for the R249 was never processed. On hearing this yesterday 2024/03/06, I opted to rather go LTE since it may be faster than the fibre router installation. I was consulted and chose a package. Only to wake up this morning to the R249 off my account. Great on enquiring on the status again I am told the fibre wasnt cancelled and then again asked which I want. No come on man, really, this is shocking. Then the customer is at fault for being irritated, frustrated and rude, how much patience does one need to get a deserved service.
0 replies
26 months ago
Horrible Agents/No manners
Would give no stars if I could. How on this earth could you have my number for my son? 1stly 2ndly when I ask you what it is in connection with, you need to give some information before I divulge any information of his. Your agents are rude and disrepectful by ignoring your request and continuing to ask to speak to him.
232 replies
30 months ago
No customer loyalty
Yes, ONE STAR ... I have swiping my card at Engen, numerous times. This shouldve resulted in me having around 300 points already. Yet my balance is 76??? How??? Because your system between engen and other affiliates is disfunctional and allows for our rewards for shopping with you and your affliates to be ******. This is a known fact, yet the rewards program is still being promoted, with no fix from your side to ensure our points are safe. Wrong and no client loyalty. Thats me and clicks, im done. To top that, there are numerous expired items including edible on your shelves, that you trying to sell, it squeals of desperation. Bring back your customer loyalty, maybe youll start getting back on track.
0 replies
31 months ago
Sanoam get it right
Sanlam, you get your agents to cold call with a misleading sales pitch. The pitch doesnt mention an application to apply for credit. The pitch does however only say "would like to know how much you qualify for". This statement in itself doesnt give the customer the opportunity to agree to personal information and credit information being retrieved even worse there is no mention of it being the start of the application process, hence misleading. Then when the conversation is questioned and the start of the end one starts receivimg sms that your application has been saved and later an email saying your application was declined. This is again misleading, ********* and exploitationof customers because no application was even completed or agreed to - HOW ON EARTH DOES EQUATE TO DECLINED OR SAVED? This clearly shows incorrect set ups of mailing systems and agent logs on the systems.
131 replies
31 months ago
Discovery insure rude and *********
So, you get your agents to cold call and generate business, thats great and good for business. However if you want business you can't be down playing a client and argue with a client if they clearly state they are happy with their current jnsurance, 1stly. 2ndly the agent rudely cuts the call when you state that you are not interested in arguing with them. Come to the party discovery and treat your clients humanly. Teach your agents better customer service skills and negotiating skills. Trying to convince a client with irrelevant fictional information and no facts, then to down play the competitor which clearly has a better share of the market because they form relationships with their client is *********.
131 replies
32 months ago
WEBAFRICA - incompetence
Come on Web Africa, I have been covering for you with other consumers, but now had enough. Geeez one understands there are a lot of customers and waiting is imminent. Accepted, but what Ican't understand is how router just all of sudden its working great, then wam no internet red light on. The call agents seemingly underestimate a customers intelligence by sayingor implying the customer did somethimg wrong. I have an idea that call centre agent or employees with access to customer information are not treating it within the limitsof the POPIA. Somehow somewhere someone is changing my login credentials. I just logged intoy router for the 1st time in the 2 years after being advised to do so, after being told this, about a month ago when the same thing happened. It says the wifi is configured wrong. 1stly how? When its been working fine until now. 2ndly the comfiguration settings on the router are not the correct info? How does this magically just change? This is concerning issue. Now I have to wait for how long until i have an agent come back to me, to tell me to plug in a LAN cable????? Although I know the analogy behind this, it doesnt make sense if it was working fine, its not just a bad signal, ITS OFF. The red light on the router is on. This can only happen if the signal is down or the router is faulty or someone changed something on your systems??? Now I ask .... Do you wait for my money? NO, why because if you dont get it, you switch off service. Not on,consumer ************ and exploitation. Get your act together.
0 replies
42 months ago
Dischem dropping the ball
Wont be seeing me again. Besides the fact that your app is sub standard to the other delivery apps. It transacts money from a deleted card on my profile, dont always get what i order (apparently out of stock - then i walk into the branch and there is stock on the shelf?) and some of the delivery certainly not dedicated. Wont see me easily again.
0 replies
42 months ago
Nedbank Beauties
Once again Nedbank is my absolute bank of choice. Anytime of day and night the call centres are up and running, attending to customers. Way to go Nedbank thank you for living up to your values.
0 replies
43 months ago
Excellence still exists in those that want to.
Great, fast, friendly service received from Chanelle. Keep being an excellent ambassador for you organisation.
0 replies
Review Distribution
5 Star
5 (21.73913043478261%)
4 Star
1 (4.3478260869565215%)
3 Star
0 (0%)
2 Star
1 (4.3478260869565215%)
1 Star
16 (69.56521739130434%)