NM
Nombulelo M
Active since Jul 2016
10
Reviews
0
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Reviews
10 reviews14 months ago
TERRIBLE SERVICE
Their service is very poor. Their employees used the car I traded in to get a ticket and they have been saying they will address it for almost 2 years now. They are full of hot air. would never come back to them for sure!!!
0 replies
36 months ago
*****ING CUSTOMER MONEY!!!!
My son placed an order on 1st May. The location was picked up by the MrD app. The driver went to another place for delivery, it would seem. Next thing the order was canceled without being contacted. Since it was cancelled I assumed that my funds would be refunded in 2 days or so. Nothing. On the 2nd we logged a ticket and reply from Minenhle is that customer was not there. Obviously the driver wasnt at the correct address. and thats that. I'm highly disappointed in how this query was handled - 3665 (Nozuko). This is just *****ing on your part because the driver can ***** my food and have the customer pay for it???? that's unacceptable. Im am highly annoyed.
0 replies
48 months ago
Unhappy Customer - Trickery at Papachino's Pineslopes
I would like to lay a complaint against the Papachini's Fourways/Dimitri. I have made it a ritual to go to the Pizza/Pasta special on Mondays at least once a month at Fourways mostly. As per the same thought we went to this branch on the 1st May 2022 (Public Holiday) We arrived, got seated and given menus to look through order. We went there for the special which showed in the menu provided. The entire table of 13 ordered 9 pizza's and 1 pasta dish. The bill came to (R3 096.50) Noone in this whole time mentioned that the special is not in effect. At end of the meal when the bill was requested, I noticed that the bill was not discounted as expected. The bill came to (R3 096.50) I ask the waiter how come it's not discounted. ONLY THEN he tells me specials are not in effect on public holidays. I say to him that not once did you mention that. I call the manager (Dimitri) who says the same thing. I say to him that's unacceptable that NOT ONE sole mentioned this when we walked in or were seated or when we ordered ONLY PIZZAs and PASTAs. He tells HO doesn't apply discounts like that's my fault. And I said that's fine but that was not mentioned to me either way!! So how is that its my fault that he didn't train his staff to mention this the patrons? Why it's not mentioned on flyer in the menu. Why was the flyer in the menu at all??? He just says sorry after I've spent more than I had budgeted and to call HO and take it up with them. With no accountability on his part/staff or to correct the major inconvenience caused. He did nothing. He said i should have read the T&Cs on their website. The absolute cheek! It's sad to even think that had I been not black he would have reacted differently (less irritation and attitude) to the issue, but I guess we'll never know. So I'd like to know how HO will respond to this matter.
0 replies
50 months ago
TERRIBLE SERVICE
I have been with Discovery Insure for a long time. I have even moved my extended family to them. The reason for that is their customer service and the quick turnaround time they have on their claims, especially the portable possessions. But the last few claims submitted have been handled horribly!! There has been no actual interaction with the "claim handler" you get system generated messages that don't really say much. My mom submitted a claim on the 26 Feb 2022, did the prework to get an assessment letter and quote attached same time. Its the 17th of March and still no feedback from the insurer or the claim processor. The customer service is shoddy. IT SHOULDNT TAKE 3 WEEKS TO RESOLVE A DAMN PORTABLES CLAIM!!!!
53 replies
54 months ago
Vodacom shody customer service!!!
I upgraded a line with Vodacom. less than 7days later I requested to cancel to get a better offering with VodAcom still which included a tv. 1. There's no number i could contact to do to. No email. So I sent a message on the vodacom twitter account on the 6/11/2021. 2. Got a response and that they can assist and want to know what the deal is to check availability. this was on the 08th Nov 2021. Then came back on the same day that i need to have my tv license to be abe to rake this deal. So he/she has check stock availability and confirmed. 3. They tell me they will get someone to contact me. 2 weeks later still NO contact. 4. On the 21st Nov, then the agent tell me sorry it's sold out on the day. and cannot assist. I ask well if this was the case on the 8th why didnt u say that 2 weeks ago? So Im just supposed to take his work coz he wasn't efficient? Why is that the big companies and im,petetent staff can mess up ad ***** the client to just dealing with their mishaps. HOW IS THIS MY PROBLEM???
212 replies
72 months ago
STA wont give us our refund on flights
We booked a return flight through STA travel for travel in March and due to the shutdown we had to drive back. We have emailed Megan Murphy on 4th May 2020 requesting our refund and have received no acknowledgement or anything for that matter. We have a right to our money. What kind of service is this? We dont accept being ripped off.
0 replies
104 months ago
Claims - Great Customer Service, Slow processes
I registered a claim for a phone on the 13/09 and only approved on the 19th. A phone is one of those items that need to be replaced quickly. But Discovery processes are really not aligned to user needs. I appreciate Kelebogile Dube assistance on the matter but it will be overshadowed by how slow the Insure wheel turns. Thanks Kele, highly appreciated.
61 replies
110 months ago
Terrible Service
<p>Clientele take our monies on times consitently. Thats about all the timelines it cares about. we ay monthly and wehn we need help and proffessionalism, they fall short. they never stick to what they say. when they do respond its too late for the issue at hand. i would like my premiums back...whats the point????</p>
112 replies
118 months ago
TOUGH TIMES
<p>Good day!</p> <p>I am highly frustrated by the service i have received.</p> <p>I lost my job end of April. My company offered many of us a mutual separation agreement.<br />They offered us 3months salary. I have come to end of that package.</p> <p>I have a loan agreement with capitec and have been paying dutifully and have never missed a payment. I now find myself in a situation where i cant pay going forward until I find new employment.</p> <p>I take action to discuss my situation with your people to arrange for a payment break or option or something and I'm told in no uncertain terms they cant help me!</p> <p>I have a good credit record, I'm upfront with my situation and told that installments will still go through even after explaining that i lost my job.</p> <p>Where is customer service?!??!</p> <p> </p>
53 replies
131 months ago
Keeps to promises regardless
I would like to thank Awelani Nemaangani for keeping to her promises to delivery of service.
76 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
3 (30%)
1 Star
5 (50%)