Active since Aug 2016
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18 reviews16 months ago
Terrible workmanship at Bosch Tokai
Fiance had our car serviced there three days ago. Shortly after, the car started shaking upon switching it off. We went back today and received utterly disgusting service from Faizel, the manager at the Tokai branch. Faizel nonchalantly asked my fiance "is this your problem" and then revved the car multiple times and drove it into the service centre with the bonnet up! He also handed the keys over and when my fiance got into the car, he had left the car in reverse with the handbrake down. The car was rolling back and forth. I'll be having the car looked at another accredited auto services provider to ensure that the service was actually up to standard. It is disappointing that I have to spend money twice because the first time around the couldn't be bothered to provide adequate services. I would like to know if this is the normal service standard at Bosch Tokai.
0 replies
49 months ago
Does anybody work at Old Mutual?
I've been emailing and calling Old mutual for the past two weeks with no response. Calling to the their 0860 number results in dropped calls or 15 minute holds. Emails are canned responses only. Does anybody work here? This is absolutely ridiculous.
159 replies
57 months ago
A partnership strengthened by incompetence and apathy.
What a spectacularly incompetent service provider. I've only tagged Webafrica but Vumatel should really be in here too. I'm not sure who has the more flawed customer service infrastructure. The WhatsApp chats that never go anywhere or the crinkly foil voice calls. We ordered fibre installation at our new property over three weeks ago. Webafrica then insisted there was an internet connection already, spoiler alert, there wasn't. After having to do our own searches, we found that Vumatel had incorrectly assigned to another customer. After a back and forth more tedious than their slowest line... We finally resolved the address issue. By solved it, I mean we had to call back and forth between Vumatel and Webafrica because apparently they don't communicate. When we finally resolved this issue it was August 17th. They agreed to send a technician out to do an inspection to verify that we had no internet, my lack of mobile data could've told them that. Next we made payment to Webafrica, you'd think this is where the phantom ends but nay nay, they had to make it even more difficult despite making payment and checking in, and being assured this would be sorted soon... You guessed it folks, it was not. Today I was told Webafrica had logged no payment to the new order number. Vumatel was still waiting despite payment being made on Tuesday. In conclusion, they have no streamlined processes and their modes of communication are from the stone age despite being companies that are literally providing us with cutting edge technology.
53 replies
57 months ago
Vumatel and Webafrica, a partnership strengthened by incompetence and apathy.
What a spectacularly incompetent service provider. I've only tagged Webafrica but Vumatel should really be in here too. I'm not sure who has the more flawed customer service infrastructure. The WhatsApp chats that never go anywhere or the crinkly foil voice calls. We ordered fibre installation at our new property over three weeks ago. Webafrica then insisted there was an internet connection already, spoiler alert, there wasn't. After having to do our own searches, we found that Vumatel had incorrectly assigned to another customer. After a back and forth more tedious than their slowest line... We finally resolved the address issue. By solved it, I mean we had to call back and forth between Vumatel and Webafrica because apparently they don't communicate. When we finally resolved this issue it was August 17th. They agreed to send a technician out to do an inspection to verify that we had no internet, my lack of mobile data could've told them that. Next we made payment to Webafrica, you'd think this is where the phantom ends but nay nay, they had to make it even more difficult despite making payment and checking in, and being assured this would be sorted soon... You guessed it folks, it was not. Today I was told Webafrica had logged no payment to the new order number. Vumatel was still waiting despite payment being made on Tuesday. In conclusion, they have no streamlined processes and their modes of communication are from the stone age despite being companies that are literally providing us with cutting edge technology.
0 replies
63 months ago
Spam call
I just wanted to check a few quotes. I have been inundated with spam calls and silent voicemails. Today alone, I've been called 9 times. This is bordering on harassment. This has been the case every day for about two weeks. If it goes straight to voicemail, stop trying to call me.
53 replies
65 months ago
Home Affairs Wynberg stops working at 3.
The service at home affairs is so subpar, it's actually nauseating. Today I tried collecting my ID document, I waited for two hours, only to be told there are NO MORE TICKETS. Mind you, this was before 3:30.... The staff closed the doors and left everybody else outside. So you're telling me, they get to decide how many people are assisted and to hell with everybody else? What about people who have booked leave? This is absolutely pitiful. 5-10 people were assisted in the space of an hour, in a collections only office..how is that productive? Meanwhile, we sat outside and had the doors closed in our faces. Those of us who arrived at 12pm, didn't receive a number, so staff decided at 12 they'd stop seeing people regardless. I'm disgusted. When I asked a staff member when I'm supposed to come back if this is the case, she told me "send someone to get a number early". This is what South Africa has come. Home Affairs Wynberg is absolutely pitiful. If I could just leave customers outside my life would be so much easier, but unfortunately I'm not a government employee.
0 replies
66 months ago
Clicks will actually make you sick
Clicks makes me want to click off. Every single time I have to fill my chronic meds prescription there's an issue, from the incorrect meds to missing meds and today trash attitude from Mujahied in Blue Route. I received my script from my doctor via email, it contained a schedule 5 medication and some of my prescriptions had changed. I mustered up all the energy I could and called clicks, first I was met with "I don't know" and then a 10-minute wait. I put the phone down. I called back and I spoke to Mujahied, he advised me it needed to be emailed, I called up my doctor and he advised me he would send the email. A little while later, I called to confirm that my script had arrived, I was told it had not. I got back on the phone with my doctor, he assured me he would send it again, I called back again and Mujahied informed me "he had four other scripts but not mine". He sounded irritable and at this point, I was made to feel as if it was my issue. I emailed my doctor and asked that the script be sent once more with me CC'd. I also forwarded my entire thread as a test. I asked my husband to call the pharmacy to confirm, at this point, my Mujahid was perpetually annoyed with us. How dare I expect my medication as soon as possible, I mean, why would I want to ensure my health? He informs us, "there could be a delay". After insisting to me that there is no issue on their end. After sighing continuously and irritably disregarding my husband's queries, we got off the phone. This employee handled this as if Clicks doesn't care about their clientele or their health. They would be perfectly fine with me moving on to another pharmacy if I so wished. There was no empathy, customer service, or kindness. No desire to offer any type of explanation, just "oh well, I can't say". Have you ever felt like a nuisance to a business? That's how I felt calling this pharmacy and speaking to this person. The service at clicks has been absolute trash, it is anxiety-provoking walking in there with a script because you do not know what is going to go wrong. One month I was told my repeat script was not on the system at one branch but at the other, it appeared. Every month I have to wonder, what will go wrong with my meds this month? If my medical aid did not require me to use this pharmacy, I wouldn't.
0 replies
66 months ago
Cape of No Hope SPCA
I took my cat to the Grassy Park SPCA yesterday as she seemed lethargic and I knew something was wrong. I arrived at 10am, and there were roughly 8 people ahead of me. I informed the woman at the door that my cat felt incredibly warm, she had stopped eating that morning and I was concerned as she was acting out of character. Nonetheless, I was told to wait, so I did. I was only seen at 2:45 pm. When I was eventually seen, the consult was lack lustre. After an almost 5 hour wait, I had to indicate that my cat felt hot before her temp was taken, it was 41 degrees. She was immediately admitted. I had to wait again to pay, this is where my experience went from disturbed to absolutely disgusted. Lauren, one of the receptionists handed me a R2000 bill and a vague explanation. after a 5 hour wait and a lot of emotional distress, I paid the deposit and didn't query it. We were also never informed that these costs are generated off of household income. They asked for household income but no household expenditure. How did she determine what I could pay without determining what my expenses are? And why isn't this explained to the customer in a transparent manner? Today, I call for an update, an equally lackluster Lauren answers. She cannot provide any update other than the cat is okay, still on meds and going into theatre? Excuse me? Theatre? Yes, she says, irritably, to see the vet. Again, no explanation. So I ask about her temperature. Lauren, asks: "what about her temperature".... After a R2000 vet bill one would think that they provide an update on the very thing my beloved pet was admitted for. The overall attitude at this branch of the SPCA is at best unmotivated and at worst apathetic. As an animal lover I am saddened by the lack of empathy shown. There's no integrity and after what I received yesterday. Right now I'm concerned about the wellbeing of my cat. I hope that this perspective does not go unnoticed. The system is problematic and the animals deserve better.
112 replies
66 months ago
Cape of No Hope SPCA
I took my cat to the Grassy Park (Cape of Good Hope) SPCA yesterday as she seemed lethargic and I knew something was wrong. I arrived at 10am, and there were roughly 8 people ahead of me. I informed the woman at the door that my cat felt incredibly warm, she had stopped eating that morning and I was concerned as she was acting out of character. Nonetheless, I was told to wait, so I did. I was only seen at 2:45 pm. When I was eventually seen, the consult was lack lustre. After an almost 5 hour wait, I had to indicate that my cat felt hot before her temp was taken, it was 41 degrees. She was immediately admitted. I had to wait again to pay, this is where my experience went from disturbed to absolutely disgusted. Lauren, one of the receptionists handed me a R2000 bill and a vague explanation. after a 5 hour wait and a lot of emotional distress, I paid the deposit and didn't query it. We were also never informed that these costs are generated off of household income. They asked for household income but no household expenditure. How did she determine what I could pay without determining what my expenses are? And why isn't this explained to the customer in a transparent manner? Today, I call for an update, an equally lackluster Lauren answers. She cannot provide any update other than the cat is okay, still on meds and going into theatre? Excuse me? Theatre? Yes, she says, irritably, to see the vet. Again, no explanation. So I ask about her temperature. Lauren, asks: "what about her temperature".... After a R2000 vet bill one would think that they provide an update on the very thing my beloved pet was admitted for. The overall attitude at this branch of the SPCA is at best unmotivated and at apathetic. As an animal lover I am saddened by the lack of empathy shown. There's no integrity and after what I received yesterday. Right now I'm concerned about the wellbeing of my cat. I hope that this mail does not go unnoticed. The system is problematic and the animals deserve better.
56 replies
66 months ago
Great service from Suraya at Dotsure
Suraya Header assisted me with cover for my furry family members. She was incredibly knowledgeable and patient but what stood out the most was her empathy. We all know insurance is a grudge person but this is the one time it didn't feel like the sales person was just after the sale. She knew their names and called back when she said she would. Small gestures that really personalised the experienced. Thank you for making it about the animals and not the money.
56 replies
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5 Star
3 (16.666666666666668%)
4 Star
2 (11.11111111111111%)
3 Star
0 (0%)
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1 Star
13 (72.22222222222223%)