MM
Mbali M
Active since Aug 2016
17
Reviews
0
Industries
Reviews
17 reviews5 months ago
LOST WEDDING RING IN THE ROOM - SOUTHEN SUN CAPE SUN
I have been trying to get assistance from the staff the whole morning. I left my wedding ring in my room. The ,manager Victoria has been sending me from pillar to post!!!!!!! Jaco is offsite and cannot get me footage. Victoria hasn't called me or whatsapped me as discussed. She sounds off and jittery about the situation. She also goes on to say she is not trying to protect the staff, but she will get back to me. Im not sure what this means. CAN SOMEBODY PLEASE GET BACK TO ME
53 replies
11 months ago
**********ic/Gaslighting behavior from service Manager BMW Fourways
I have never been so utterly disappointed and disgusted by the service of the BMW Fourways Manager (Edwin/Edward) as well as his subordinate Zade. I dropped off my car this morning 8:08am for service and evaluation, to which the consultant I spoke to (Dylan) was aware that I was coming as he was the person I was liaising with, with regards to then evaluation. As I entered I was ushered to Zhane (service consultant) who blatantly was very rude to me, he told he was too busy to go and look for Dylan and I should go to reception and enquire myself, what is happening with evaluation arrangement, mind you he was service consultant I was provided for the day, he had a smirk on his face as I asked to speak to the Manager, As I went to (Edwin /Edward) I explained to him my frustration and asked me to repeat what I had told me with a sarcastic, undermining, unconcerned tone, he proceeded to walk to Zhane to ask what's happening, but both had smirks on their faces and totally disregarded my frustration. I felt stupid, disrespected by these men. Thank you to Zamo Mngadi for intervening. To summarize the above experience, it was **********ic male behavior, with high school boys mentally. Edwin is running this garage down, and I do not appreciate the way the situation was handled. I have been servicing my car for the last 4 years in this garage, never have I experience this. Also to note, I have picked up a high turnover in staff, There is always a different face when I bring in my car for service. Possibly a red flag for a toxic work environment. Already BMW is losing its customers to other brands, this is not helping. I am keen for an upgrade; I am no longer going to this garage. Thanks to Edwin, I cant even take him seriously!!!!!!!! I was emotionally distressed! Pathetic BMW Fourways.
0 replies
14 months ago
Rogers Chauke - Fantastic customer service
I want to give a big shout out to Rogers Chauke. This man kept his word. After 3 weeks of trying to get my refund for my flights and being thrown in different directions, When I called in on the 5th Feb 2025 this gentleman was so patient and kind. He communicated and emailed the next steps, furthermore he emailed me the contents of the approval, he made sure that my refund was approved while I was on the call. In less then 4 days, I received my refund. Thank you for going above and beyond for your clients Rogers Chauke!!!!!
0 replies
15 months ago
Poor service!!!!!!Complaints department/Private Banker/Calls are not being answered or returned!
I have been receiving ********** service from Standard bank, insurance, standard complaints and my private banker not getting back to me I am not sure what is going on, with the banks service, especially with the Insurance. Calls are not being answered nor are they being returned. I am still waiting for a call from Khan Mohammed who is supposedly working on my claims second opinion, who is on the complaints department. I was told he was going to call me last week, to no avail!! My private banker Kate Masilo never returns calls, answers calls, no response to emails. Who I have been trying to get hold of to get assistance with regards to my second opinion that I had requested from the claims department. I have been with the bank for 5 years now and I must say that I have lost appetite and faith with continuing with this bank. Please you do a deep dive on other banks and see how they treat their customers and private clients! Appalling service Can I have urgent feedback on what is going on with my claim, that I have pushed to complaints!!!!!
56 replies
31 months ago
A divine experiance
A heartfelt thank you to Dr Melissa Van der Merwe and team. I walked into these rooms 3 weeks ago, broken. The service I received was one of grace and love. Kind, patient and supportive team. To Kayla & Ms Lori. Thank you so much for the calls, check ins. Ms Lori your prayer for me this morning was one of divine intervention. God used you in a special way. @Dr Melissa Van der Merwe may God continue to bless the hands of your work.
0 replies
34 months ago
MAC A ****
Its unfortunate that I have to come here on this platform and write a review on the horrible experience and customer service I've been getting from Mac. I purchased a lipstick worth R425 at the Edgars Fourways mall. Only to find out upon opening the lid is broken. I went back to the store to get an exchange, they told me that I need to go through their customer service which is based in Kyalami (011 516 3000). I spoke to a lady who advised me to send an email with the purchase receipt and the condition of the lipstick and they will get back to me latest the following day. I have sent sent countless emails to check in on the status to no avail. Ive been trying to call this no. 011 516 3000, they barely answer the phone, or I get transferred for the call to be dropped. I have been a loyal customer for years and Im sad to say I never expected such *********** service from a big brand such as this. I want my lipstick or a refund back!!!! I feel like I have been ****med. We pay a lot of money on their products. Im never going back!!!!! You are a ****
0 replies
42 months ago
Excellent
Thank you for such an amazing service Marco ****son. I appreciate the stretch you took on my behalf
132 replies
67 months ago
Babies R Us - poor gift registry service Fourways mall
Bad customer service at the fourways branch. I went to do a gift registry for a baby shower on Saturday. They promised to send the reference number and the details to be loaded on Saturday afternoon. However this wasn’t done. After many follow up calls to no avail. My my guest invites were supposed to be out on Sunday. Here we are on a Tuesday nothing from this store. No communication back whatsoever. Clearly they do not need customers and their money. Very disappointed at this service. To think this store looks decent but the employees are dragging down to hen drain
0 replies
68 months ago
ABSA - VERY SLOW TO ASSIST AFTER MANY PHONE CALLS AND EMAILS! STILL NO SOLUTION PROVIDED
I have been waiting for Absa support to assist with clearance of my transaction so I can close my card. Its been 3 days now without any assistance. The longer this persists the more charges I incur on an account I no longer use. I have been told a consultant will get back to me to no avail. Till now!
53 replies
69 months ago
No feedback as promised by Trevor Naidoo
I am still awaiting for feedback from Trevor Naidoo for my NIPT test claims. Ive left him countless messages to call me back to no avail. Ive sent him an email with no feedback! Its been over a week and I am still left hanging. Very disappointing that everyday I have to call in with no assistance! Yet premiums are debited every month without fail!
106 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (82.3529411764706%)