JR
J- Rod
Active since Aug 2016
19
Reviews
0
Industries
Reviews
19 reviews18 months ago
MobiCred Customer Service Lacking
MobiCred, you have multiple internal procedures not working. 1) Your "Contact Us" form on the app is not working as the client does not receive a response 2) You have agents answering calls who don't do their work correctly 3) I have phoned already 3 times to get a simple answer and wasted my time 3 times Your Customer Service is lacking, now I need to make a post like this.
53 replies
26 months ago
Return of Gazebo after first time use failure - Denied
Takealot, I would have thought your return process is a little better than your customer experience. First time I return a product that broke the first time I used it, and your reason is: "Damage arise from a failure to adequately care for the product" Now please explain to me, what adequat care do I need to take when I put up a gazebo and the little wind blew against it and bent the frame above. Do you guys think I need to go for a training course how to care for a Gazebo? You guys lost a client of years. Not that you care.
0 replies
29 months ago
Payflex - Portal Shows R0 arrears but penalty applies to non-payment
I'm a good PayFlex client as I use them for years. But when you receive a penalty for late payment, and you sign in to your profile and see on the home page R0 arrears and think they will double debit your account. And while you are on the portal make full payment for other accounts. You would think they will revisit and review the penalty and take into consideration other factors. Seems like a good way to loose clients.
516 replies
29 months ago
Makro Cape Gate Unwilling to replace device after 24 hours of failure
Bought a Trimtech Grass Trimmer by Makro. The next day I used it and after 5 minutes it failed. Makro sent it in for repairs, and the supplier quoted to repair it. Google shows multiple complaints about the product. Makro throws their shoulders up and say nothing they can do. If a client wants to waste R799, I would have burned it in fire. Why are you guys selling a product that has known issues.
202 replies
30 months ago
Tracker South Africa cant solve client technicial issue for months
Tracker, a simple technicial issue that your company can't solve for some reason but your technicial team installs new installations on a daily basis. People get paid full salaries but your clients is not satisfied.
519 replies
48 months ago
Vodacom Tyger Valley False Adverti*****t and Lies to get sales
Vodacom Tyger Valley does false advertising, confirms with the client they are going to pay one fee per month. But when the contract starts, you see other charges added but you never knew of this and no sales person informed you there is hidden chargers or services. Crazy
268 replies
56 months ago
First time home buyer comes second and seller first to make sale and commision
As first time home buyers, we though Eazi would make all best decisions for us on our behalf. After purchasing a 2mil house, we realized the roof is leaking badly. The purchase agreement has the words "as is" and "voetstoots" meaning the seller has no obligation to fix it. This is a hard lesson learned. Would suggest everyone take the contract to a lawyer to add things like "the seller is responsible for the roof for 6 months" or something like that. I will unfortunatly not use Eazi ever again after this mishap.
53 replies
59 months ago
Returning customer and account closed permanently
I was a customer of Mobicred for years, well that is what I thought. I used Mobicred for 1 successful purchase and paid them monthly, on time and successfully. This was few years back. This year, I wanted to use their service again because they service I got from them was professional. Now they tell me, my account was closed due to inactivity and I am unable to re-open it. Why don't they want to do business with returning customers? I asked where is the communication the client receives to inform them your account will be closed and you won't be able to re-open it if you don't use the service. They say no communication was given. Hahaha this is over my head and unbelievable This relates to the rating on HelloPeter of course.
53 replies
59 months ago
Unwilling to assist a client
So I can't believe Takealot client services can't search a serial number of a faulty product. I have about 5 Takealot accounts which I purchase products on, and the same by my close family members. Personal Business Wife Personal Wife Business Parents I can't find the product on my profiles and Takealot is unwilling to assist to search the serial number. Well done Takealot
0 replies
66 months ago
Unprofessional Service from sales person
Phoned them to query about a Gumtree Ad which says "Contact for Price". After consulting with the sales person, which seems does not have time to talk and just want to make a deal quick he put the phone down in my ear due to me asking to much questions. That's not how you do business. If you don't have time for queries, don't be a sales person. I hope other clients gets better sales assistance.
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
17 (89.47368421052632%)