Active since Aug 2016
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
Mechanical problems H1 BUS
Customer Care Department Hyundai Automotive South Africa Dear Hyundai, Hyundai Automotive South Africa Hyundai Motor Company Alet Webb Re: Formal Complaint — Ongoing Mechanical Problems with My Hyundai H-1 Bus I am writing to formally raise a complaint regarding my Hyundai H-1, which I purchased in February 2023. Merely two months after purchasing the vehicle, in April 2023, I began experiencing persistent mechanical issues. From the beginning of these problems, I kept the salesperson, Alet Webb, fully informed of the difficulties I faced with the vehicle. She advised me to take the vehicle to the nearest Hyundai dealership whenever a problem occurred. Following this, I took the vehicle to Hyundai Bedfordview for the first time on 26 April 2024. Below is a list of invoices I paid each time I took the vehicle in for repairs. After each visit, the car would run for about a week before the same issues would arise again. Despite these interventions, the problems were never fully resolved. Over the past year and a half, the vehicle has been taken to Hyundai Bedfordview on approximately five separate occasions for the same recurring issues. In addition, I have also had the vehicle assessed at Hyundai Menlyn. To date, I have spent a total of R44 267.15 on repairs related to these ongoing problems — and this figure excludes regular service costs. Recently, Hyundai Menlyn advised that the only solution is to replace the engine completely, at a quoted cost of R275 844.73. This is an excessive and unreasonable amount, especially considering the fact that the problems began shortly after I purchased the vehicle. This situation has caused me severe financial pressure and inconvenience. I bought this vehicle in good faith, expecting reliability and quality after-sales support from Hyundai. Instead, I have faced ongoing mechanical failures, significant repair costs, and no permanent resolution. I therefore request the following from Hyundai South Africa: That Hyundai takes the vehicle back due to its ongoing and unresolved defects. That a fair resolution is reached regarding the outstanding finance owed to the bank. That I am not held financially responsible for a defect that is clearly not due to misuse or negligence on my part. I have acted in good faith at every stage by reporting the issues promptly and allowing Hyundai dealerships to attempt repairs multiple times. The fact that the vehicle remains problematic clearly indicates a serious underlying defect that should be addressed by the manufacturer, not at my expense. Your urgent response will be highly appreciated. I trust Hyundai will treat this matter with the seriousness and urgency it deserves. Yours sincerely, Gloria Phakathi Activate to view larger image,
0 replies
19 months ago
Complaint Regarding Unacceptable Service Delay
I'm so dissappointed by Hyundai Bedfordview dealer.My car was towed into their dealer on Sunday afternoon(15/09/2024).I received a call from a lady called Lesedi on Monday(16/09/2024) telling me I'm liable for towing cost which was suppose to be paid by a 3rd party(Liquid Capital).I instructed to go to Liquid Capital regarding that as I'm not liable for the payment.Later in the afternoon one of Liquid Capital manage Lehasa called and confirmed they will pay for towing cost.Lesedi said they have no feedback on the diagnoses of the vehicle they will give feedback on 18/09/24.I got a call from Lesedi before 12pm 18/09/2024 confirming that they have diagnosed the vehicle it will take 3 to 4 weeks to get the parts from Korea which I find it unacceptable to wait for so long for my car to be fixed.She sent me an email that I'm liable to to pay for the cost I must pay 50% upfront.I then questioned the Warranty since my car miliage is still under 200 000km as per Hyundai warranty principle I was told that it is not under warranty.As of today I still have no idea what is the progress on my car the exact turnaround when the car will be ready.I'm so dissappointed by this dealer.
0 replies
19 months ago
Bad Service!!!!!!!!!!!!!!
I'm so dissapointed by the service I recived from Liquid Capital after I took up their policy as recommended by the Hyundai dealer four months ago.I was told that I will not be convered until they have debitted 4 consective payments.I understood paid for my own service now 4 months is over and the cars Cam belt snapped I'm told its not covered yet its stipulated in the policy documents that it is covered. Belt replacement LiquidCapital will pay for the replacement of a cam belt or accessory belt only if it is recommended by the OEM at a specified service interval. Tensioners and pulleys will only be replaced if specified by the OEM service summary.
106 replies
43 months ago
Unsatisfactory service
I was at the Centurion today formy 2:30pm appointment today was served by a very rude lady she was at counter 1 where we submit our documentation. She declined to accept my flight confirmation which was supplied by the DTIC travel agent.When I asked her so what is the solution she wanted to rebook for another appointment I refused because I will not be having another time to go back to TLS centre.She took my documents to my surprise she didn't request my company and personal bank statements and the copy of the passport of the person that invited me and the internary of the activities that I will be doing during my stay which was stipulated on the application form.i ended up giving it to her to add into my file.When I get to the Biometrics the lady noticed that some information was incorrectly added as she threw away my initial application cover that I came with.I honestly don't understand we should be treated as if we are using the TLS employees money to travel and be intimidated that we cannot even ask question then they sabotage our applications
0 replies
82 months ago
Services disconnected while payment has been made
My DSTV was disconnected today after I have paid the same amount which was sent via SMS to me. When I called the call centre spoke to Mbali Rawe whom confirmed that I was still owning R100 I asked her to email my statement so I may have an understanding why I was in arrears yet my DSTV was still connected. She made me hold over 20 minutes while she was saying she is emailing me my statement. As yet I still haven't received my statement. She confirmed that her team leader Brandon Mohammed will be in contact with me to confirm if I received the statement nothing as yet. I don't understand how I'm expected to pay without receiving any statement as I was replying to the SMS which was sent yet paid the amount sent via the SMS still told I'm owning. I really find it unacceptable that I was sent the wrong amount yet I even called the call center after the payment was made..
0 replies
102 months ago
Rude Agent
I would like to complain about an agent(Shaun Nagish) whom called me regarding my car whom was very rude with.I received the call today.He said I have no right to complain about anything since I'm owning MFC however I find it hard to believe that as I'm still a client/customer at MFC division which by consumer act I have some sort of rights.When I explained to him that I'm not working I get no salary I'm self-employed he called me a liar.He accused me being rude with the previous call center agents the last time I engaged with Thembelinhle Madlolo I dont remember us going into an argument about me making arrangements on my account.This guy didnt want to listen to anything I had to say said I have no right to complain and treathen me that my vehicle will be repossed if as I'm in arrears.When I tried to explain to him I'm waiting for a client to pay as they have promised by the end of the week.He carried on with his threats.As my business is still a start up cash flow is a problem and I'm trying my level best for someone to tell me I have no rights to say anything as I'm two months in arrears. I'm not sure that's how MFC agents suppose to address me as I'm a client in arrears but I believe somehow I'm entitled to some sort of respect from the agents not to be belittled like Shaun just did now.I'm not refusing to pay the car but this kind of behaviour I find it unprofessional.Being in debt that does not make me a criminal and gives no one to treat me the way this Shaun just did
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)