Active since Aug 2016
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10 reviews57 months ago
OUTSTANDING SERVICE FROM AFRIQUE PET FOOD
We contacted Afrique Pet Food to get details on a Pet food product sold by them. Cathy Terblanche responded instantly to us. Being under pressure, we did not thank them for their correspondence. The next day, they sent a follow up letter to confirm if we had received their correspondence. Again we did not have time to respond to them. On a Saturday, over a weekend, this company gave such outstanding service that Cathy Terblanche actually phoned us to assist us. We will certainly be purchasing pet products for our five dogs and five puppies from Afrique Pet Food in future due to the outstanding service from Cathy Terblanche.
0 replies
57 months ago
OUTSTANDING SERVICE FROM HARLEY DAVIDSON GOLD RAND
Absolutely THE most outstanding service from Harley Davidson Gold Rand. We made purchases on the internet. We were kept informed with regard to the progress of the delivery right down to the minute. Within one and a half days of making the purchase, our order had left Gauteng and been delivered to us on the Lower South Coast of KZN. The VERY BEST service that we have ever had with an internet purchase. Of course, the merchandise that arrived was superb. A VERY PROFESSIONAL COMPANY IN EVERY RESPECT.
0 replies
59 months ago
TOTALLY UNACCEPTABLE SERVICE FROM CELLC CALL CENTRE - THEY EXPECT YOU TO DRIVE 200 kms TO SORT OUT A SMALL PROBLEM
I purchased R50 CellC airtime on Sunday 20 June 2021 as well as a R29 WhatsApp bundle. I used absolutely none of the R50 airtime and, by today Tuesday 22 June, the airtime has disappeared. This has happened to my son twice recently and many times in the past. My son purchased airtime and data and he had R23 airtime and by the next morning, he had no airtime. I phoned the CellC call centre today and, firstly, it is so difficult to actually get hold of the CellC call centre it is so frustrating. When I eventually got through the consultant, she told me that there was absolutely nothing that she could do to assist us and that we had to go into a CellC Store. I explained to her that our nearest CellC store is over 100 kms from us. A round trip of 200 km. The cost as per the AA rates, is R9 per kilometre in my car. Therefore CellC want me to make a R1800 trip because the CellC staff cannot assist me over the phone. Ridiculous. I asked to speak to a Senior Manager and I was told that there were no senior managers available. She said that they would only be available in the afternoon. I have had previous experience of being told that I would be called by a Senior Manager but received no return call. I then asked the consultant for the CEO’s e-mail address or phone number and was told that she did not know them or could not give them out. This is unacceptable. I then gave her the CEO's e-mail address and asked her to make a note of it. I wonder if she will continue to tell people that she does not have the e-mail address!!! This is yet another example of the way in which the CellC call centre refuse to be of assistance. I said that I insisted on speaking to a manager. I held on for +-12 minutes and was then put through to a senior Manager, who confirmed that absolutely no one at CellC can assist us and we have to go into a Cellc store. This is totally unacceptable. The CellC call centre staff make absolutely no effort to assist and I CANNOT DRIVE 200 KMS TO SORT OUT A LITTLE CELLC PROBLEM. I therefore require CellC to cancelled my last two contracts with immediate effect as your staff cannot assist us over the phone. I used to have +-six CellC contracts but due to their totally unacceptable service, I did not renew my contracts with CellC. My advice to anyone considering a CellC contract – DON’T DON’T DON’T consider it. Their service is totally unacceptable.
53 replies
59 months ago
ITEMS ONE PRICE ON WEBSITE AND A VERY MUCH HIGHER PRICE WHEN PLACED IN CART
I refer to items which I wished to purchase today. On the website on your list of items a price is listed but when you place the item in the cart, the item is a very much higher price which is totally unacceptable and not all customers may realise this:- FOR EXAMPLE:- CLOUD LOUNGER INFLATABLE SOFA LISTED AT R139 BUT WHEN YOU PLACE IT IN YOUR CART IT IS R199 CLIP-ON-HEEL ROLLER SKATES LISTED AT R79 BUT WHEN YOU PLACE IT IN YOUR CART IT IS R109 UNI*** FITNESS WEIGHT LOSS BELT LISTED AT R69 BUT WHEN PLACE IN THE CART IT IS R99 4 PACK SMALL LED *****-IN LIGHT BULBS LISTED AT R69 BUT WHEN PLACED IN THE CART IT IS R99 In a business such as yours, you should have an immediate turn-around time of responding to customers when they contact you by e-mail. I had a problem and wanted to place an order a week or two ago, but by the time that your staff got back to me days later, the item was no longer available. Please urgently contact me URGENTLY on 082 744 5500 or 039 695 0468 in connection with an order I placed today. Kind regards, Lesley LESLEY ANNE WILLIAMS 039 695 0468 stay@seaserenade.co.za P O BOX 721 UMTENTWENI 4235 076 378 5505 & 082 744 5500
0 replies
59 months ago
UNACCEPTABLE SERVICE FROM CAPITEC
Once again I have had the same problem with Capitec. I reported a matter on Hello Peter last week and sent numerous e-mails to Capitec and as of today, apart from getting an automated response saying we will be in touch, no one has been in contact with us. Once again I tried to go onto internet banking and again I was suspended. This is unacceptable.
53 replies
59 months ago
UNACCEPTABLE SERVICE FROM TWO CAPITEC STAFF MEMBERS
THIS REVIEW OF TOTALLY UNACCEPTABLE SERVICE IS FOR TWO CAPITEC STAFF MEMBERS - LAUREN HARRIS AND DIBUENG NDLOVU. I phoned Capitec twice and each time when I pressed 3 for Internet Banking, there was no sound on the phone and despite holding on, nothing happened. I phoned a third time and spoke to Lauren Harris advising her that my Internet Banking was suspended for the second time in a week. The way in which she spoke to us was totally unacceptable. She spoke over us when we were trying to talk to her and she treated us as if we are imbeciles and she said that she had to talk over us as she had to "EDUCATE ME". We asked to go through to a senior manager. I held on for ages and ages and ages and no one came back to me. After holding on for an unacceptable length of time with Lauren Harris not coming back to us, we had to put the phone down and phoned a fourth time and got hold of Dibueng Ndlovu. When I told Dibueng that my Internet banking had been suspended she told me that she could not assist me and that I had to go into a Capitec Bank branch. It is unacceptable that she told me this as it is not necessary as I had the same problem earlier in the week and it was sorted out over the phone. I told her this and she then asked me security questions and told me that I had "failed" the security questions. I asked to speak to a Manager and Dibueng Ndlovu put the phone down on me. I have just had my fifth call into Capitec due to the totally unacceptable service given by Lauren Harris and Dibueng Ndlovu. I was so thankful to get hold of Precious Nkosi and received absolutely excellent service from her. During the week I had exactly the same problem and another outstanding caring agent assist us. I don’t know if I have the correct spelling of her name but I think her name is Noncsitsikelelo. The unprofessional, uncaring and unhelpful staff such as Lauren Harris and Dibueng Ndlovu spoilt the excellent service record given by other Capitec staff members such as Precious Nkosi and Noncsitsikelelo who give such outstanding service. It is so sad that a few consultants who give poor service spoilt the normally excellent service given by many Capitec staff; sadly Lauren Harris is one such consultant and believes it is acceptable to talk at the same time as a customer and to talk down to a customer in the way in which she did. I had people urgently standing waiting for payment from me and it Is unacceptable that it took over five phone calls and almost fifty minutes to get the matter sorted out.
53 replies
61 months ago
TOTALLY UNACCEPTABLE SERVICE YET AGAIN FROM TELKOM
As per usual absolutely unacceptable service from Telkom. Last year my neighbour’s landline was out of order. Telkom came to repair his line and they must have disconnected my phone as from the moment his phone worked, my landline stopped. When I contacted Telkom, they told me that the cables had been stolen which absolutely was not the truth. I am on the CPU in my area and lines were NOT stolen and my neighbour’s line was working, so that was not the truth. However, you cannot get hold of anyone in management at Telkom who will actually assist you. Then started four months of non-stop e-mails and phone calls to Telkom to try to get my landline restored. It cost me literally thousands of rand to sit on phone call after phone call to Telkom from my cell phone to no avail. All my e-mails went unanswered. I had reference number after reference number. I had to pay accounts for the period that I did not have a line as they would not assist me if my account was not paid in full. I did not receive statements and when I went into the Telkom Store in Shelly Beach, the service was absolutely unacceptable and unprofessional. They refused to give me a hard copy of my account. I had to pay for a service that I did not have for over four months, and was not reimbursed for the thousands of rand spent phoning Telkom. Last week I stupidly considered getting a Telkom cell contract. BIG MISTAKE. PLEASE PEOPLE DON’T BE FOOLED – WHEN TELKOM TELL YOU THAT THEY WILL MEET ANY QUOTE THAT YOU RECEIVE – JUST REMEMBER THE NON-EXISTANT SERVICE THAT YOU ARE GOING TO GET FROM TELKOM. NO SMALL DIFFERENCE IN COST IS WORTH THE HOURS AND HOURS OF TIME YOU WILL SPEND TRYING TO GET ANY SERVICE FROM TELKOM. I got hold of Mandy Mlambo on Friday 16 April in connection with a new cell contract and she gave me her word that she would phone me at 9H00 on Saturday 17 April for me to enter into the cell phone contract. She did not phone me on my land line or on my cell. I waited the entire Saturday and Monday 19 April for her to phone and she did not do so. At 16H00 on the 19 April, I phoned and got hold of Mandy Mlambo, she advised that Telkom was down the whole of Saturday and that was why she could not contact me. I asked why she did not phone me today, the 19 April and she told me that Telkom was down the majority of the day. DO YOU WANT TO DEAL WITH A COMPANY THAT IS DOWN ALL OF SATURDAY AND MONDAY AND CANNOT GET BACK TO THEIR CUSTOMERS AS PROMISED? I then asked Mandy Mlambo to get a supervisor to phone me. FIRSTLY, she advised that she did not have my name or cell phone number as she was at the office today and she was working on a different system to the one that she was working on at home. Therefore, she had not tried to call me all day and what she told me previously might not have been the truth. SECONDLY, ALL THE MANAGERS WERE IN A MEETING AND SHE COULD NOT GET HOLD OF ANY TELKOM MANAGER. This was exactly the same as we were told in February, March, April and May of 2020. THERE WAS NEVER A MANAGER AVAILABLE AS THEY WERE ALWAYS IN MEETINGS. AGAIN I GIVE A WARNING TO ANY POTENTIAL TELKOM CUSTOMER – IS THIS REALLY WHAT YOU WANT TO GO THROUGH. YOU WILL NEVER BE ABLE TO GET HOLD OF A MANAGER, THEY WILL NEVER RETURN YOUR CALLS AND YOU WILL GET NOWHERE WITH TELKOM. I left a message with Mandy Mlambo asking Team Leaders Mariamo Pillay and Nicolene Chetty to phone me. Then Mandy Mlambo advised me that Mariamo Pillay was available and that she would phone me immediately. I said that I would hold on while she transferred me. Believe it or not, but Telkom cannot transfer a call!!!! One hour later Mariamo Pillay had not phoned me as promised. I phoned Telkom again and spoke to Siphomandla Zama who told me that he would send a message to Trisha Ramlala asking her to get Nicolene Chetty to phone me. Forty minutes later and no one has phoned me. So I have been awaiting since 9H00 on Saturday 17 April for someone to phone me without success. MY ADVICE TO EVERYONE - LIVE IS TOO SHORT TO SPEND HOURS AND HOURS ON THE LINE TO TELKOM TO NEVER HAVE YOUR QUERY RESOLVED AND TO GET ABSOLUTELY NO SERVICE – DO NOT DEAL WITH TELKOM.
0 replies
62 months ago
CURTAIN MASTER MARBURG PORT SHEPSTONE GIVE OUTSTANDING SERVICE
Having holiday accommodation on the South Coast, I purchase bed linen and have curtains made on a regular basis. Each time that I have had the pleasure of dealing with Curtain Master in Marburg Port Shepstone (on 083 444 4951), I have received excellent service. The Manager gives the most helpful service and goes out of his way to assist in getting you whatever you need. Curtain Master gives services that goes so far and above the norm; it is an absolute dealing with them and their prices are extremely reasonable and the quality is excellent.
0 replies
62 months ago
POOR/NON EXISTANT SERVICE FROM MERCANTILE BANK
We are new clients to Mercantile Bank. We did not know how to download the proof of payment and called into the call centre on the 1st March for assistance. After 30 minutes on the phone the consultant could not assist us. He assured us that we would receive a call from a colleague early on the 2nd March. We did not receive the promised call. We also sent a message on Mercantile's website on the 1 March 2021 asking for assistance and giving the reference number. Now on the 3 March, two days later we have still not received the call that we were advised that we would receive first thing on the 2nd March and have not had a reply to our website communication where Mercantile says that they will contact us "SHORTLY". We are wondering what Mercantile's “SHORTLY” is, so that we know for future reference. We have learn, in our short relationship with Mercantile, that they over promise and, not only do they under deliver, they do not deliver! We do not think that this will be a long term relationship!
56 replies
62 months ago
EXCELLENT SERVICE FROM CONSULTANT OWAMI AT TYMEBANK
I had the pleasure of phoning TymeBank today and spoke to Owami. He was extremely Professional and was able to answer each and every one of my questions in an informed manner and he gave me suggestions with regard to investments that I had not thought of. Excellent service from a very professional Consultant Owami,
109 replies
Review Distribution
5 Star
4 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
5 (50%)