CM
Chepape M
Active since Aug 2016
7
Reviews
0
Industries
Reviews
7 reviews18 months ago
FNB CREDIT CARD BAD SERVICE
A friend convinced me to change my bank for better services at FNB which i have enjoyed some but their credit card division is a nightmare, and their secure chat is pure nonsense and waste of time. Using their chat service is a torture with language barrier no follow-up whatsoever or rather confirmation of which language does the complainant prefer or rather us, if their agent dont understand they simply pass you around their respective depatrtment which are irrelevant to the complaint made. What compelled me to write this review is today's incident which i called their credit card division for more than 14 minutes without any help and their secure chat made me go through more than 14 or 15 agent or consultant as i lost count who still could not help me, others exiting the chat without any courteous of advising that i am being referred to another department or the fact that the compliant is beyond their competency
53 replies
20 months ago
TOTAL DISREGARD OF A SELLER'S RIGHT AND ABUSE OF LEGAL PROCESSS TO FAVOUR ATTORNEYS WHO ARE ********LY APPOINTED BY ABSA AND/OR REMAX
We met with Remax agent on behalf of seller after seeing a post online from Property24/Private property after which we made an offer to buyer. The offer to purchase was subject to a condition that we will appoint attorneys of our choice to proceed with the transfer which condition was accepted by the agent and/or seller, thus prompting us to make the offer which had since then reduced to writing. I met with our appointed attorneys who commenced with the drafting however when contracting the agent for the contract details of the seller they were advised that there are new attorneys on records which were appointed by ABSA Help-U-sell department as the property is distress sale. On enquiry of the reason for the appointment of the new attorneys despite the prevailing agreement we were advised that it will be convenient since they are the one handling the litigation proceedings against the seller. To make things worse despite the signed offer having recorded to appointed attorneys of my choice after their consent, their agent forwarded their new attorneys a new OTP with no details of the alleged attorney being recorded, to make matters worse the said document is purported to have signed by my self which i requested them to provide us with proof as i believe such is a *****. I advised both the newly dispute and appointed attorneys including the agent from Remax that the aforesaid cannot be a valid reason if any such is ******** and a breach of contract which in fact shows a total disregard of our rights as the buyer and seeks to undermine our intelligence considering that we were not informed of the amendment but rather expected to live with it, despite the fact that it's a material breach which affect our finance and put us at jeopardy in paying the legal fees which we never intended having regard to the arrangement we have with our attorneys as per the OTP agreed between the parties. In terms of the OTP the seller is the party who is selling the property a fact that I reconciled with and accepted. It is trite that the seller has a right to appoint attorneys for the transfer however to our surprise in this instance we were advised that ABSA have now entered the agreement without our consent whatsoever alternatively a courtesy to advise us of the basis for which they are appointing the new attorneys after the agreement. It is surprising how Absa is enforcing and amending a contract which they are not a party to. In so far as this transaction is concerned Remax were acting on behalf of the owner or seller, at no point did we sign a tripartite agreement with Absa, Seller/Remax and myself if any they failedf to share such documents on numerous demand. The condition of the sale or OTP were met and the agreed attorneys who had granted us a discounted fee on the transfer of the property had already commenced with the transfer process when the agent advised them to stop without contacting us or giving us any notice whatsoever which is the reason i believe both the agent and ABSA are undermining our rights and treating us like we are nothing whereas we are the one who are paying for the property to their benefit Remax who will be pocketing a commission and ABSA whose mortgage will be settled upon registration of the property and the new attorneys who are already being paid legal fees by the bank for their litigation proceedings thus being enriched and benefit at our detriment. In terms of the agreement between me and the seller clause 16 and 18 of the OTP respectively reads that no rights can be transferred to a third party by either the seller or buyer without a consent in writing and that the OTP cannot be varied in absence of consent and signature from the other party which provisions are breached by the act of Remax or ABSA in wishing to withdraw the consent and agreement of appointing our agreed attorney to commence with the transfer. There is no sense of urgency from the alleged lawyers of ABSA and Remax as we have already put our property on the market and soon will be commencing with the said transfer therefore any unmerited delay hereto is likely to affect us financial as we will have to look for alternative accommodation pending the transfer which will include costs for moving to storage and in between the rental place pending such registration. I believe the conduct by both the bank, their attorneys and agent of the seller/bank it is a clear abuse of power and has an impact of prospective homeowners being drowned into legal debts of paying for attorneys who lacks proper mandate and acting ******** as they were appointed by a party who is not in a contract
265 replies
21 months ago
UNFAIR LISTING TO THE CREDIT BUREAU AND LISTING LAST FOR MORE THAN 2 YEARS (DESPITE THE FAILURE TO ADVISE DEBTOR BY CREDITOR IN WRITING AND ENLISTING A DISPUTED CLAIM)
I had an existing contract for a data sim card with Vodacom/Vodafone promotion for R299 which was a 2 years contract. The contract expired by effluxion of time between March 2021. However somehow the contract was upgraded *****ulently around January 2021, on enquiry i was told to send an email at Vodacom's ***** department to investigate and lay ******** charges as I never upgraded which i did and despite sending the email on the 02 of March 2021 it was only acknowdged on the 02 July 2021. On the 28 of April 2022 I started to receive calls from MBD claiming that my account with Vodacom its in arrears which i denied, as a result on the 25 August 2022 i made a follow-up to my claim and i was advised to send an affidavit confirming my account of event. I attended to depose to an affidavit on the 31st of August 2022 which i sent on even date and to this date no outcome whatsover of their investigation. However despite several correspondence with regard hereto and the fact that i notified Vodacom and their debt collector of the *****, the failed to investigate or lay ******** charges against the ***** which i learned from my banker as i app**** for a loan. I was advised that my credit bureau profile indicates the defaulted payment and now affect my outcome or rather loan application as i am now required to pay the amount before the loan can be processed despite me qualifying. I was never advised in writing that the creditor intends to report the debt or default payment to the credit bureau but disregarding that i had long disputed the debt as my contract had expired and i never renewed it, the contract was closed immediately a month after and the only thing i was advised that the creditor will be issuing summons by their debt collector from MBD. it is ******** and unprocedural for the debtor to send my information to the credit bureau for listing of a defaulted payment or payments even when i raised a genuine dispute. In terms of the law a default payment listings remain visible on a person’s credit bureau profile for a period of one year from listing date and after said time has elapsed, the listing is automatically removed. thus, it does not make sense how a default for 2021 / 2022 remains to affect me. There is no default judgement against me for the listing to remains indefinitely, even thought disputed. The creditor has failed to notify me accordingly prior to enlisting me to the credit bureau and its against the law for them to enlist when the dispute raised was genuine and they were informed accordingly and ought to have been investigated. It is distasteful and ******** for the credit bureau to enlist my name in absence of compliance by the credit provider and proof of the existence of the debt. It doesnt make sense why on earth am i being forced to settle the debt because i now require a financial aid from the commercial banks. This system is tailor made to short cut legal proceedings of dispute debt as now i am being exploited and unjustly told by the bank to pay for a disputed debt which was made *******ly against my name through the negligence of Vodacom employee and most possibly the ***** of their staff as its the case most of the time in renewing a contract in my absence and continued to debit me after the contract was cancelled and number allocated to someone else.
165 replies
29 months ago
Lack of accountability and failure to probe their *********** service providers before boarding
I made an online purchase for their product twice and on both occasions, they were dispatched to DPD laser for delivery which courier failed to deliver the item on the date and time scheduled despite their undertaking. Under Armour has failed to perform any due diligence whatsoever as DPD laser's track record including all if not most complaint on hello peter is just bad which shows their total disregard in their customer or incompetency in their procurement team for failing to vet service providers prior to boarding them for service as courier which had now inconvenience me and my family for more than once and despite my complaints no reply whatsoever or report in so far as the handling of my delivery is concerned from DPD laser. In future confirm the courier company prior to accepting our online payment as i believe i am not the only complainant with DPD's dealings and handling of people's goods.
0 replies
29 months ago
WORST SERVICE EVER, LACK OF ACCOUNTABILITY AND TOTAL DISREGARD OF CUSTOMERS
I received a track link advising that delivery is to be expected at 18:00 at 15:30 when i tracked the parcel it changed to 18:30 so i decided to contact their CallCentre where i explained to the lady that i was at work requested for an assurance that the parcel will be delivered on the time specified and she confirmed in the affirmative after i told her that i would not want to waste my Friday afternoon sitting in the office for no reason, worse she advised that she cannot give the driver's details but however she can assure that delivery will be done on even date. At 18:30 their link still indicated that the driver will be arriving at 6:30 for which i then decided to call after holding for 15 minutes the callcentre lady dropped my call no courtesy return of the call. I then had to call again waiting for another 10-12 minutes only to be told that the driver cannot make delivery today or weekend but rather Monday, at the time it's a gift for my daughter and i had already made arrangement for going out of town on Monday morning now I need to wait for the uncer*****y once again.
0 replies
33 months ago
TYRE AND RIM **** DEALINGS WITH KING PRICE AND GENERAL RISK SA
I have lodged a claim with King price for bubble on my tyre only for them to refer me to General Risk Administrators SA (Proprietary) Limited "GRSA" who apparently are administrating their claims. On Monday the 31 of July 2023 i was advised that my claim was received and i should request tyremart for a formal quotation on the tyre sought giving me the impression that the claim was successful, after they received the QOUTE for R4 800 which i was covered for R5 000 i was told that they decided to repudiate the claim without giving a repudiation letter despite my request and follow-up with King Price and GRSA for such a repudiation which gives the impression that the price of the tyre is the reason for the repudiation as they could have repudiated without the qoutation it doesnt make sense for one to request a qoute for something which is denied or repudiation which shows the bad faith dealing of both King Price and GRSA. I have requested King Price for the repudiation letter but nothing is forthcoming despite calling them for more than 2 hours using my airtime, if was not dropped in the middle of the telecommunication i was put on hold for more than 10 minutes, now i am told to enquire with GRSA who is not my insurer as they have taken the stance to repudiate the claim without giving just reason and also referring me to a policy which i had never been privy to and still no copy is being provided of the said policy
0 replies
33 months ago
**** TYRE AND RIM COVER FROM KING PRICE AND General Risk Administrators SA
I have lodged a claim with King price for bubble on my tyre only for them to refer me to General Risk Administrators SA (Proprietary) Limited "GRSA" who apparently are administrating their claims. On Monday the 31 of July 2023 i was advised that my claim was received and i should request tyremart for a formal quotation on the tyre sought giving me the impression that the claim was successful, after they received the QOUTE for R4 800 which i was covered for R5 000 i was told that they decided to repudiate the claim without giving a repudiation letter despite my request and follow-up with King Price and GRSA for such a repudiation which gives the impression that the price of the tyre is the reason for the repudiation as they could have repudiated without the qoutation it doesnt make sense for one to request a qoute for something which is denied or repudiation which shows the bad faith dealing of both King Price and GRSA. I have requested King Price for the repudiation letter but nothing is forthcoming despite calling them for more than 2 hours using my airtime, if was not dropped in the middle of the telecommunication i was put on hold for more than 10 minutes, now i am told to enquire with GRSA who is not my insurer as they have taken the stance to repudiate the claim without giving just reason and also referring me to a policy which i had never been privy to and still no copy is being provided of the said policy
180 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (100%)