SF
Shané Ferns
Active since Sep 2016
8
Reviews
0
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Reviews
8 reviews18 months ago
ABSOLUTELY SHOCKING CUSTOMER SERVICE FROM MTN
Because of poor customer service, I have no other choice but to come here to try and get answers. I returned a month to month Wifi router to the store where I originally got the router from. (Meadowdale MTN) I returned it on 20 September 2024 and received a Free-to Use Router Returns form. I have called the After Sales Contact Centre numerous times and spoken to many different people that have something different to say every time. One lady, Mmatau put me through to the cancellations department and there I spoke to someone else again just to be told that the store needs to handle the entire cancellation. I have also dealt with the Meadowdale store from the start. When I call to speak to Mariette there, I am asked to leave a message and never get called back. I have to email or send WhatsApp's to be responded to but also not every time. It is now going on 7 weeks and they still haven't cancelled the "month to month" contract that you are told when you take out the contract that it is quick to cancel. I have also been debited twice for a router that I haven't used. I am going to reverse the debit from last night (04/11/2024) as this is becoming ridiculous. Now, the excuse is that there is probably a back log and that is why it is taking long. I am afraid that is not my problem as a customer as there should be a turn around time to get things sorted even IF there was a back log. I used to be a MTN customer for many years and for this exact reason of receiving poor customer service I ported my cellphone number to Vodacom. I haven't had any issues since I have been with them. But, unfortunately I was forced to use MTN as they were the only service provider that had signal in the area that we were living in at the time. I need this issue to be sorted out A.S.A.P.
0 replies
31 months ago
AFRIHOST *****S MY MONEY
We have a Fibre line with Afrihost and never had a days problem with the line. I also always recommended them. But when it came to cancelling it was the worst experience I have ever had in my life. I called the call centre in August to find out how the cancellation policy works and the gentleman informed me that as long as I cancel the line before the 15/09/2023 the line will be cancelled by 30/09/2023 when we were planning on moving to our new premises. On 11/09/2023 I called the call centre again to cancel the line online in clientzone with a call centre agent to make sure that I do it correctly. It then said cancellation would be 31/10/2023, I then queried that as it wasn't what I was told. This call centre agent then informed me that the correct procedure is to give a month's notice. I then emailed Afrihost to query this and they just refused and said no that is the policy. I then requested that they pull up that recording of the call and listen to what I was told. I only received feedback from Kamohelo on 14/09/2023 after I had to email again whereby he informed me that the cancellation would be actioned for September 2023 as I was misinformed. I confirmed with Kamohelo that I will not be debited again at the end of September 2023 and he said I wouldn't be debited. Today, 03/10/2023 I wake up and see that Afrihost has debited my account again. I requested a call back and spoke to Mathopelo and explained everything and asked that I please get a refund of my money. Mathopelo then proceeded to tell me that Kamohelo did not send through a request to cancel the line and that is why the billing went through again. She also says that there is usage on the line. To my shock, I asked how is it possible if we moved out on the 18/09/2023? She said she is not sure and how do they have proof if we moved out? I have proof on the app that there was no usage from the 18/09/2023. I called our rental agent to ask if the new tenants also have Afrihost and she called me back to confirm that they do. Afrihost just told the new tenants that they only need to move the line to the new address but never checked that it was on the correct person's name. Now there usage is on my account which is unacceptable. I cancelled the account and Afrihost did not do what they were supposed to. I would like my money to be refunded as I have all the emails confirming cancellation and also all the photos from the app proving that we did indeed move out on the 18/09/2023.
0 replies
83 months ago
MOST INCOMPETENT SERVICE EVER
These people are scam artists for sure, I first contacted on 10/08/2018 them to become an "agent" I paid the R380.00 (on 09-10-2018) as requested for the top of the range starter kit. Between then and the last email in December 2018 - 12 emails were sent back and forth. Then they said that it is under new management and whatever. I have still to this day not received my starter pack. I think that I should be refunded for incompetent service. I will NOT recommend these people to anyone.
0 replies
92 months ago
MoiMooi - nothing mooi about the way that they treat customers
I don't even think that they deserve one a one star rating. I am utterly disappointed in MoiMooi and how they treat people/customers. On the 24th of July 2018, Shiehaam Daniels gave me a call to sell a membership to me that was specifically "discounted" for me as I entered a competition on Facebook. At first I did agree to it, but as I thought about it more and more I realized that it was too expensive for me. I then immediately emailed the email given ********** to inform them to please cancel the membership immediately but to ,y suprise I received an email back saying: "Your message wasn't delivered to ********** because the address couldn't be found, or is unable to receive mail." But I wasn't going to leave it there, so I emailed another 3 times after that with still no response. I had also tried calling but the line would just cut everytime. Eventually on the 3rd of September when the money was debited from my account, I tried calling again and low and behold a lady by the name of Kim answered the call. I explained my situation to her and told her that I had been trying to get hold of them for more than a month. She said that apparently the system got hacked and that is why I couldn't get hold of anyone. She did say that I should call the bank and ask that the money be reversed (I was one step ahead and had done it already.) but there would be a cancellation fee. I felt that the cancellation fee was unnecessary as I cancelled on the same day that I was contacted. She eventually agreed that no fee would be charged and she sent me an email on 3 September 2018 confirming that the membership was cancelled. But boy oh boy, this passed Saturday - guess what! My account was debited again!!! Which now meant I had to call the bank again and repeat the process. Each time that they debited my account is was 2 debit orders each time so in total 4 separate debit. I want to know who is going to pay for my reversal and admin charges to reverse the debit orders? I had to pay extra money for a company that clearly doesn't know what they are doing. I am very very unhappy about this and wont recommend this place to anyone!!!
210 replies
103 months ago
Pathetic excuse for service
Good Morning Seems like the only way anything gets done at DSTV is to put them on Hello Peter. My husband has been struggling for weeks now to sort out his DSTV Pricelock plan. We need to cancel our DSTV due to an affordability point of view that has been explained to them. So now they have "apparently" been trying to send us a settlement letter since the beginning of the week. This so called letter has not reached my husbands inbox and this is due to "a delay on their side" how long can the delay take for goodness sake. We are PAYING customers that expect some form of customer service for the huge monthly payment we make. Can somebody higher up please help sort this out ASAP. They can contact me as my husband is working shifts and cannot spend his whole day trying to sort this out.
305 replies
105 months ago
Loyal customers mean nothing at all
I would like to get some sort of feedback from DSTV regarding our upgrade from Compact Price Lock to Premium Price Lock. We sent our first email to DSTV on 31/08/2017 regarding our query - this was after we had already spoken to the call centre 2 or 3 times the week before. The subscription is in my husband's name but I was calling on his behalf to find out - I did instruct them to please call him to make the final decision to activate it. Everytime we have spoken to somebody or received an email all we get told is that the matter needs to be escalated. We cannot understand what is so difficult (but it does seem that some of the call centre agents don't have a clue what to do) we just want the premium package instead of the compact package. On the 1st of September we received this response from the DStv Billing and Collections team: Thank you for contacting the DStv Billing and Collections Team. Good day, If the customer requests to upgrade their package, they would need to upgrade to the R959.00 deal. Please note that if we process the upgrade, the customer will have to stay on that package until the contract expires. We found out when the contract expires and asked them to please activate the package. To this day, the package has not been activated and we have not received any phone calls either. Does customer loyalty mean nothing to DSTV? We have been one of the customers for many years now. Don't they want the business or what? Can somebody please help?????!!!
239 replies
115 months ago
Excellent service
<p>I called to update my policy and Ntokozo was fantastic!</p>
105 replies
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5 Star
1 (12.5%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
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1 Star
6 (75%)