Active since Sep 2016
25
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25 reviews8 months ago
4 months later NO feedback
On the 2nd of May I logged a transaction dispute. All the requested documents was sent on the same day and I received a receipt confirmation email. To date I have not had one update. I have sent numerous emails asking for an update, but get no reply. Today I phoned in to ask for an update and I was told they would phone me back. I find this totally unacceptable that after almost 4 months, nothing has been done. What if this person closed their bank account, how am I going to get my money back then? Who will take responsibility for this?
583 replies
12 months ago
Online profile blocked for a year
Did an online application last year July and failed the security questions the first time, it was resolved and the upgrade was fulfilled. Tried to do another online upgrade only to be told my profile is locked because I gave the wrong info a year ago. I have this year alone, done 4 new contracts at a Vodacom store, yet they are refusing to unblock my online profile. Clearly my monthly R14 000 to Vodacom means nothing and I need to rather move all my numbers over to MTN.
111 replies
18 months ago
eSIM not working on brand new Samsung
The below is stated on your website: Vodacom supports all eSIM enabled devices. Yet, I have bought a Samsung Flip 6 only to be told that Vodacom cannot support the eSIM on my device. I have always had a device that had dual sim as that is crucial to my business and that is why I was not worried as I made sure that Vodacom supports eSIM's, but now I have to have two devices on me the whole time which is very annoying and unsafe. How can you advertise this if you cannot honor this statement? Had I known this I would not have opted for the Flip 6 but now obviously Vodacom is refusing to swop for another phone. https://www.vodacom.co.za/vodacom/shopping/esim
159 replies
23 months ago
Skechers Clearwater Mall
Got a pair of sneakers from Skechers which was bought on Mother's Day, 12/05/2024, yesterday just over 2 weeks later I noticed that the stitching had come loose on the one shoe and the other one was starting as well. Took the shoes back to Skechers Clearwater Mall, only to be told that they will first send it away for an assessment before deciding if they will replace. Already trying to put the blame on me as they asked did I tumble dry the shoes after washing them. How stupid do they think I am? Will never buy from them again as obviously the quality is poor and they don't know what customer service means.
0 replies
25 months ago
Totally imcompetent
Phoned at around 11h00 yesterday asking for an eye test certificate for my drivers license as I had my eyes tested and bought glasses in Jan 2024. Told them I would fetch it this afternoon as my drivers appointment is on Thursday. Got there around 15h00 as I requested time off from work to ensure I am in time, just to be told it's not ready as they were busy. Fair enough, how long could it take? After waiting an hour and 15 minutes because they could not find my stuff on their computer I told them to leave it as my family's food in the car was getting cold. Then when I told them to leave it, they wanted to do another eye test free of charge. Why only offer that solution after an hour and 15 minutes after I told them I have food that is getting cold? Utter incompetence, will never use them again.
56 replies
27 months ago
Waiting for refund since 4th of January!!!!!
On the 4th of January I submitted a claim to be refunded for R4 950. To date I have not been refunded. I am a single mom and it is January with schools that have started. My kids have started school without stationary and school shoes as I did not bargain on being almost R5 000 short. I have phoned in 3 times and each time there is a different problem which they pick up which is "delaying" the payout. This is disgusting service from Discovery. I also have my banking and insurance with you, but have already started getting quotations to move everything away as my kids are being teased at school and there is NOTHING I can do to remedy the situation until I am refunded.
116 replies
36 months ago
Free buds ****?
I bought a Samsung S23 Ultra and Watch 5 Pro and have been trying since the 6th of April to redeem my free buds. I contacted Samsung on FB and was told to send an email to tellus@samsung.com which I did on the 19th of April. They then rep**** and said someone will contact me. To date no one has contacted me and my requests for feedback is being ignored.
106 replies
37 months ago
Bunch of ******* who takes your money but provides no service
My router was delivered on 23/3 on 25/3 the engineer came to install an outdoor router but when he was done they realised there was an issue on Rain's side with my account and the sim was assigned to another account. He gave a new sim and said it would be provisioned by the Monday. By the Thursday it still wasn't and I requested Rain to come fetch the router and refund my money. On the 30th the same engineer came and removed the device, yet I still have not received my refund and keep on getting sms's from the courier wanting to come fetch the router. I want my refund as I did not have 1 second of connectivity from Rain.
106 replies
37 months ago
Don't waste your time, rather get fibre.
My 5G router was delivered yesterday morning at 9h30, sim activated. I have not had ONE minute of connectivity and have been trying the whole time to get it sorted but nothing. I've tried calling, emailing and on FB and nothing is being sorted. Yet I have had to pay upfront for nothing. I want to cancel IMMEDIATELY and expect a FULL refund.
318 replies
38 months ago
Loyal customers mean nothing.
On my 0637748098 number, on the Vodacom app and as per the sms sent to me, it says my upgrade date is 01/03/2023, yet when I phone your online upgrade department, they say my upgrade is only on 01/04/2023 and they cannot assist me. It even says I am eligible for an upgrade when trying to do it online, but it says that I can only try to upgrade again after 60 days as on Saturday I tried to see if an early upgrade would be allowed and my internet dropped. When the screen refreshed, I did not see that my selection changed from upgrade to new contract and that was obviously declined. I tried to get assistance from your Facebook team, which also did not happen. I am super disappointed in the lack of assistance from Vodacom after I was told on Saturday that I have the highest customer rating which one can get as a Vodacom customer. Maybe it is time that I start to cancel all the contracts that I have with Vodacom as clearly loyalty means nothing.
159 replies
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