Active since Sep 2016
7
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Reviews
7 reviews6 months ago
Poor Claims Service
My Dad recently passed away and had an annuity for life policy with Old Mutual. Since I advised them of his passing I have had to beg them for feedback on the claim process. When I think we are finally getting somewhere, they decide they need something more from me. The lastest is that they need a copy of an ID document and a confirmation of bank account in my previous surname. WTA? I have been married for 13 years and can not provide them with this. I have now sent a copy of my marriage certificate. To me it seems they do not care about the trauma one is dealing with after loosing a parent, all they do is find delay tactics in getting the matter settled. I am so disappointed in them. I will most certainly invest my money elsewhere. I do not wish this experience on my worst enemy.
213 replies
36 months ago
Shocking Service From Iron Mountain Accounts Department
We have received nothing but problems from Iron Mountain, previously Shred It. For about 5 years I have been trying to resolve invoicing issues with our account. The finance division is a shambles and certainly could use some qualified people working on the corporate accounts. We have 11 branches and I have had issues with all the invoices. We pay invoices and then receive duplicate invoices billed on a different account number for the invoices that were paid. It has taken 5 years to have some of these invoices credited whilst other invoices have been billed using the incorrect amounts and we are still waiting for credits. To top this all off, I needed to send Iron Mountain copies of our contracts to confirm our billing costs. I requested all proof of payments from our bank dating back to 2018 and have reconciled their account for them several times. We were also fortunate enough to received invoices for April 2020, our offices were closed, and no services could take place for which I have received no proof of service from them and no credit notes either. Then, lo and behold, our services are suspended due to non-payment, yet 2 months ago I offered to settle certain invoices I felt may be due to them on condition I received the required documentation. Recently we have received invoices for services with no details of where the service took place. Iron Mountain cannot give me completed work orders for these invoices either but expect payment. Iron Mountain should be shut down in South Africa. If they can't get their accounts straight, how can a business trust them with anything else?
0 replies
37 months ago
Undelivered Parcel
A parcel was collected by the courier guy on 27th March 2023. today, 8th of April, the parcel has still not been deliveredand this after receiving a message to say that the parcel is out for deliver on 6th April. I have received a number of calls on 6th April asking whether I have received my parcel with everyone saying they will look into it and call me back. That is where is has ended. When I check with the online store I purchased from, they have been notified that the par el has been delivered. Shocking.
0 replies
42 months ago
Premium Increase
I received my annual renewal schedule from Discovery with a whopping 15% increase. I have sent 3 mails to Discovery requesting they re-look at the increase as it is exceptionally high as I have had no claims since joining Discovery. To date, I have had no response. This is a concern. Heaven forbid I have a claim.
264 replies
54 months ago
Complaint around service delivery
I am so disappointed in the service received. 😞 I placed an online order on 6 November 2021 and 11 days later I have yet to receive delivery. When queried on 10 November I was advised that my order would be delivered on Monday. Unfortunately they did not advise which Monday. First order from this store and definitely not to be recommended. Scammers in my opinion.
0 replies
98 months ago
No service again
We reported a fault on our line in 18 March 2018. To date we have received no feedback from Telkom and our line is still dead. Our reference number is ********** 5. It would be nice to know whether we will ever have telephone and internet service again and if so when this is likely to be restored. There is just no communication between Telkom and the client.
53 replies
114 months ago
No Service or Intermittant Service
<p>For weeks now we have been having intermittant service from Telkom and then last week the wheels fell off and there has been no service at all. The fault has been reported on numerous occassions and we eventually received an sms saying that service had been restored. what a joke as there was still no telephone or internet service. Telkom does not update the client as to where they are at with the fault and yet we pay for a service we just don't have. I was eventually told that the cable had been stolen but this was fixed and a technician was to come out yesterday. Low and behold if service was not restored, Yay for us. Went to bed happy and safe. we had a working Telkom line. Our happiness was short lived, we awoke to everything being dead again this morning. My husband has not been able to submit any of his paperwork to his office thanks to this useless company we call Telkom. With no internet access, I may as well cancel my Netflix & Showmax as I cannot watch these either. Perhaps Telkom could recommend a better service provider who can offer what they cannot maintain?</p>
56 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)