Active since Sep 2016
9
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Reviews
9 reviews39 months ago
I had the most seeml...
I had the most seemless and simple experience with Fezile, made the claim very easy
56 replies
45 months ago
Quick service big up Nomfundo
Spoke to a lady by the name of Nomfundo, she was amazing in that, I needed to have a new phone and smart watch added to my policy but the app was giving issues, she made sure she went the extra mile and spoke to the tech team to get my items issues, she was also very quick to update and sort out my policy. Thanks so much 👏🏽👏🏽
134 replies
45 months ago
Cellphone claim
Thanks to Brenda for the amazing service. The company needs to speed up the process but you did an awesome job.
134 replies
53 months ago
No one can account
I had a really bad experience with Vodacom where by I moved into a new house and with that my fibre had not yet been installed. I decided to buy 10gigs of data so I could hotspot myself as it was on special at the time. The first 10gigs lasted the Friday night and the afternoon of the Saturday, it was a bit alarming that it went that quick but I was okay with it as it lasted basically a full day. I then bought a second 10gig which lasted all of 4 hours. I questioned myself as to how can one 10gig last 24hours and another last 4 hours, doing the exact same thing? Upon my complaint they mentioned that I should look at my usage as well as my detailed usage. I did so and saw that with all of this 9,2gigs were unaccounted for. For 2 days there was a back and forth as no one could find out where the funds had done. I took screenshots of these as proof, they had also requested proof but still could not explain where my data had gone. On Monday morning they decided to manipulate what ever and add my usage to one of the things I was watching, which I do not understand why because I do have the screenshots to prove that, that’s not true. I was then told to download an app to tell me about my usage or which I feel is really unnecessary as my phone shows me in detail where my data went. I feel it is very unacceptable that no one can account for my data that disappeared as well as no one can show me where my data went, when I can give them a break down of where my data went but they do not want to deal with facts but rather be dismissive. After more then 20 years of being a loyal customer, I think maybe this is where our journey should end if there is no resolution to this.
212 replies
55 months ago
Customer service
Overall the service is excellent and I have never been disappointed I have now complaint we and the complaints process is just ridiculous, I continuously keep responding to emails but a different person will respond to be based on the previous reply, there is no consistency or care for a customer and that is why a simple thing can’t get resolved because I can’t deal with one person.
0 replies
91 months ago
Bad service
I have just had a bad experience with telkom when it comes to deducting from my account. I had changed my debit order date to the 25th of every nonth as that is when my salary comes into my account, be it the weekend or not it comes in on the 25th exactly. Telkom decided that it should deduct money on the 23rd, which firstly is not what we had agreed upon and then I must get charged a fee for an unprocessed debit order for their mess up. I then sent the customer care an email as to why should I be paying for their fault still I have not been answered. In all honesty I want my money back because it makes no sense for you to deduct on the wrong date then make someone else pay for it
0 replies
96 months ago
Winnings not recieved
In all honesty YFM in my opinion is the best station we have in the country. I listen to the station daily without fail. My problem started in October of 2017 when by I entered a competition called the re-up survey in which YFM was giving away prizes as it was their birthday month. To my luck I won one of those prizes of which was 20gigs worth of data from Vodacom. I then got a call a few days later being told that they will transfer the data into my sim card, we discussed that my sim card is a contract number of which they said it shall not be a problem. October went by and I did receive anything. November came and went and I still did not receive anything to my surprise now the number I had been calling the station on stopped working. I then sent Vodacom an email to see if they had any answers of which they said it had never been put in. In December I managed to get time to go to the studios of which at reception they called a person called Ontlotlile Kalebe of which he responded that he is on leave but as soon as he gets back he will sort everything out. I was also advised to send him a email at the time just so he does not forget, of which I did. In January I sent a follow up message. Till this day after numerous emails I have not gotten a single reply nor any kind of response. I'm very disappointed in that there is a competition where you win something then when you are meant to get your willing you are ignored as if you are a theif in a holding cell. It's almost a year later. I'm very disappointed in my beloved station.
0 replies
96 months ago
Winnings not recieved
In all honesty YFM in my opinion is the best station we have in the country. I listen to the station daily without fail. My problem started in October of 2017 when by I entered a competition called the re-up survey in which YFM was giving away prizes as it was their birthday month. To my luck I won one of those prizes of which was 20gigs worth of data from Vodacom. I then got a call a few days later being told that they will transfer the data into my sim card, we discussed that my sim card is a contract number of which they said it shall not be a problem. October went by and I did receive anything. November came and went and I still did not receive anything to my surprise now the number I had been calling the station on stopped working. I then sent Vodacom an email to see if they had any answers of which they said it had never been put in. In December I managed to get time to go to the studios of which at reception they called a person called Ontlotlile Kalebe of which he responded that he is on leave but as soon as he gets back he will sort everything out. I was also advised to send him a email at the time just so he does not forget, of which I did. In January I sent a follow up message. Till this day after numerous emails I have not gotten a single reply nor any kind of response. I'm very disappointed in that there is a competition where you win something then when you are meant to get your willing you are ignored as if you are a ******er in a holding cell. It's almost a year later. I'm very disappointed in my beloved station.
0 replies
117 months ago
Please Help
<p>Good day</p> <p>I bought a motocycle from the dealership in January 2016 of which was great because I now had a mode of transport. I asked if the bike had been in accident and was told that it hadn't been I was then offered insurance of which I took. On August 2016 a piece of the bike came off and I tried to claim from my insurance, my claim was then rejected due to the fact that I was advised it was in an accident. I was then told to seek a letter from the dealership to show it was not my accident but rather the previous owner. I was told very harshly by the manager that they do not do such letters. I sent a email and was told a similar thing but I do not understand how the bike could have been bought if none of this was checked. I asked for a service history of the bike and even that I was told could not be provided. I need this letter for my insurance to fix my bike. How am I meant to fix my bike when I can not get help.</p>
0 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
2 (22.22222222222222%)
2 Star
1 (11.11111111111111%)
1 Star
3 (33.333333333333336%)