Active since Sep 2016
7
Reviews
0
Industries
Reviews
7 reviews28 months ago
A disappointing dining experience
We had lunch there with friends on a weekday when the restaurant was not at all fully booked. Despite the staff being friendly, the service was lousy. We waited an hour to be served our order which consisted of 3 different salads and a pasta. The salads were poorly presented and dressed and the pasta was sticky and garnished with stale Parmesan which made it inedible. None of us finished our meal. This is very disappointing for a restaurant which is meant to be in the top category. Except for the wonderful situation, it is no credit to Cape Town which has many very good restaurants offering much better value.
0 replies
41 months ago
A perfectly executed solar project
I chose to do business with Solar Advice as a result of researching online customer reviews where they came out as the most reviewed company with the highest ranked assessment. This turned out to be a good way of selecting a vendor because from the time I submitted my order which was based on my own technical and financial analysis of my needs until the final installation was complete, everything went exactly according to plan and the system works exactly as predicted. Solar Advice subcontracts the installation to local qualified companies and the one selected for our project was NME, owned and managed by Jarco Hoffman. The 3-man team he sent was Floors, Damon and Zod, 3 experienced and competent technicians who were punctual, fast, obliging and precise. Best of all they made no mistakes, unusual for my experience with service providers these days.
132 replies
59 months ago
Top AV equipment supplier
After a frustrating period of struggling to understand dialog on many streaming video films during the Covid lockdown, I did a lot of internet research to try and find a better solution. Eventually came up with a few soundbar solutions which claimed to solve the problem. Many of those recommended on YouTube were out of stock with waiting times indeterminate. I didn't want to risk disappointment with odering an available model unknown to me online. A friend recommended I approach Caldis who would possibly let me try units in his stock before settling on one. When I phoned, was immediately connected to the owner Aleco, who was able to recommend the "best of the bunch" based on his own experience but had no stock. He phoned around to find me a unit, was successful and delivered it 5 days later. Am absolutely delighted with the result. The unit is called a Polk Signa 3 and surpasses my previous HiFi system (Marantz) in rendering music as well as solving the difficulty we had in understanding movie and TV dialog by using a patented speech emphasizing technology. Altogether a very satisfactory experience.
0 replies
66 months ago
Deteriorating Service at all levels.
My credit card was recently hacked and purchases of R38000 made by the fraudster. The fraudster had intimate details of my account including the outstanding balance, the last 3 transactions, my wife's maiden name and the fact that my brother has an account in the same branch. He was so clever that he was able to fool me into giving him the PIN of my credit card as he claimed to have already blocked it. He carried out all the correct protocols so competently I was prepared to give him a 5/5 rating. As I had also been careless in giving the fraudster my CC PIN, Nedbank only refunded me 50% of the loss. I blocked all my and my wife's cards immediately since I called back the number he called me from immediately and found it was not a Nedbank number. I afterwards called my personal banker to order new cards. A few days later I was called by an agent purporting to be from a courier company, asking where the cards should be delivered. I refused to tell her as my confidence in calls with bank agents was shattered. I told her to tell my personal banker to contact me. This did not happen and I could not get her directly on the phone being always put through to the contact centre. On a second call from the courier (they ignored my request) I told them to deliver to the nearest branch which was in George. A week later I got an SMS telling me that only some of the cards had arrived. 2 days later I phoned that branch only to get through to the contact centre who had to call the branch to find out whether the remaining cards had arrived. They could only tell me the number of cards waiting for me. We then asked them what precautions they took to prevent seniors like us from becoming Covid infected. They assured us we would be given priority. On arriving at the bank we were kept waiting in a queue for 30 mins. When we were admitted to the bank, we were kept waiting for another 50 mins. before getting to be served. My wife received her credit and debit cards but I received 2 debit cards and no credit card. 3 weeks later after several frustrating calls with the contact centre I find there is no credit card waiting for me in the system for a reason I cannot understand since the call quality on their telephone system is so bad. I, in the meantime sent 2 reminder emails to my "personal" banker without getting a reply. I have been with Nedbank for over 40 years and never has it been so poor in service although it has been deteriorating over that whole period. I'm not surprised that it scores the worst of all the major banks on your system.
0 replies
101 months ago
Good response
Have bought some really good products from "I deal direct". Most recently an LED lamp array with rechargeable battery via mains or a solar panel and it can be switched on and off with a remote. The advert offered 4 for the price of one but only one was delivered. I queried this , got an immediate reply with an apology and a few days later an extra 6 units were delivered not simply the 3 that were missing. Anyone can make a mistake but few admit it, even fewer make it good and still fewer react generously like in this experience. They really deserve recognition for this.
0 replies
102 months ago
Very satisfactory service
We were requested to write this review after our most recent purchase. We are happy to do so because we have never experienced any problems with First Shop and very often find them the best priced supplier. We had a problem once with a printer we bought from them and they resolved it very quickly with the supplier.
0 replies
105 months ago
Product Did Not Conform to Description
Product was a makeup mirror with battery powered LED lighting. The lights were totally inadequate for making up. Tried to return the product. Their return policy charges 10% of price and customer is responsible for return costs. Courier to company address would have cost as much as the product. Tried to phone the company to find out the nearest post office or Postnet but no phone number on the website and the one listed on Brabys's was out of use. Clearly, Red Chili does not pre-evaluate products before they sell them and their return policy is designed to just meet the consumer protection law rather than assure the customer. Dealing with Red Chili is taking a chance, not recommended.
0 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
2 (28.571428571428573%)