Active since Sep 2016
25
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25 reviews3 months ago
Fastway Couriers are a **** who ***** the items that you have ordered
This company does not answer their phones, their whatsapp line just tells you your parcel is out for delivery and then that they could not deliver as you were not home - but as i live in a complex they need to call when outside or contact me to arrange a delivery time. Looking online it seems they do not deliver the couriers from Temu - they dont answer their phones at all and their whatsapp line is useless.
0 replies
4 months ago
Misinformation given
I requested a withdrawal from investment on the 8th december was told it would be paid out within 15 days. I now find out that the consultant who did the submission sent the wrong forms initially and failed to tell me that the "additional" form i needed to sign last week was actually to process the claim. Now i wont have any money for christmas at all as i was counting on this money to pay rent and buy food. what do i do now. I am not sure i want to keep investing with Old mutual if they cannot be upfront and sort this out immediately.
168 replies
15 months ago
Rentoza - terrible service
I made the monthly instalment payment to Rentoza on 30th December 2024. they have now locked the laptop and also sending threatening emails from Accountability saying i have not paid the instalment for December. I have send them the proof of payment multiple times on email, whatsapp and their website but still today they tell me the payment was unsuccessful. they have my instalment and want me to now make another payment for December when it was already paid. they do not have a call centre or a number to call and you have to either whatsapp or send emails or messages on their website to only get this disgusting service where there is no explanation of where my instalment went. I want a statement of account or my money back from the instalment i paid to their bank account. I can only pay december if they refund me the money already paid.
0 replies
19 months ago
Old Mutual and the Two Pot system that works for all other companies efficiently but not Old mutual.
I am trying to figure out how it can take Old mutual 30 days for the two pot system payout when other companies payout within 10 days!! I did call your call centre and sat of hold waiting for someone to answer for half an hour and even though the consultant i got was pleasant a trying to be helpful he could not tell me anything more than your whatsapp messages that dont give any information at all. He did check and said they had received it two weeks ago but was still waiting for a tax directive - if you are having problems contacting SARS please send to me to do as it seems your staff do not know how to deal with SARS, This should be seamless process despite how many requests you get and SARS is aware of it so ready to help as well. I asked him to escalate the query but i dont see anything happening just the normal BS that companies give when they dont follow up and do their job. A SMS as promised would be nice every other day even if it is to say you dont know how to do this system.
106 replies
20 months ago
Mr Price not refunding what they should
I have complained before about the shocking service received from Mr Price with regard to my daughter. two years later and still nothing has been resolved. You deducted cellphone and insurance payment from her for over a year - which she had cancelled - and owed her an amount of about R3000 - in June you refunded her R1400 which meant her account should have been in R1400 credit. as you would not refund her the cash to her account she bought some stuff with that credit and now you are saying she owes R850 or more which she doesnt. I have explained / she has explained - we had one gentlemen who said he was going to investigate and guess what nothing has happened - only that she gets harassed with calls about being handed over for non payment. I can guarantee i will never promote or open an account with Mr Price as their service is shocking. How can they treat a new person to the credit world so badly with out a proper explanation.
53 replies
22 months ago
KGB Attorneys - not checking they have correct debtor details
I keep getting a sms from KGB attorneys about Capitec Bank Debt - i only have a savings account with Capitec and nothing else. I tried calling them and the consultant said someone must have given my number as contact. I said they need to take it off as this is not for me and he said they cannot. that is unacceptable. I dont have any debt with Capitec bank and I do not want not unsolicited sms and phone calls from KGB attorneys. The reference i keep getting is CBFC1757636305 in case they bother to read this so they can fix this issue.
0 replies
23 months ago
MR Price Money and store - card what a headache.
when you open an account they ask if you want other services like cell phone, sim card, card protection etc. I declined but they still charged me for all these services for a year. Finally this year they reversed the amounts i had paid for these unwanted services and made it a credit onto the card. So i had to use to the credit in order to get something back. now they are saying i owe them still even though the credit was less than what i should have received and the amount purchased did not add up to what the reversed credit was. Please note i made payment every month to them from inception so it was not a case of non payment. NOw i am trying to close the account.
212 replies
26 months ago
Mr Price charging for services that were cancelled 8 months ago
My daughter opened an account with Mr Price and got a R800 credit which was fine as she was mainly doing this to get a credit rating. On opening the account they gave her a sim card. what a disaster - she was blocked from her phone for days as it was activated properly or something so we went into the Table Bay Mall store and asked them to cancel the sim card and the contract (talked to the mobile section on the phone in the store) and they did this and her number was resinstated back to Vodacom - now i find out they have been charging her R99 per month for the last 8 months for the sim card which she cancelled. This is not acceptable. the call centre has now confirm they have cancelled the sim card but only for one month so what about the R800 she was charged????? then being new to the credit scene she at first agreed to a life cover and then decided to cancel this as well. i spoke to the department that handles this and they say yes it shows she cancelled it on the 8th of June. why is she still being charged this policy 8 months later. R52 times R416 for a policy that Mr Price has on record as being cancelled. We sent emails and still more than 48 hours later are waiting for a reply. The only response is that the sim card has been cancelled - what about the refund for both the sim card and the policy which were cancelled? THIS IS NOT CUSTOMER SERVICE. You are now threatening to hand her over for R543 which is basically the sim card and policy which were cancelled. You charge a R18 service fee - which on my other accounts i dont get so dont know what the service fee is for if you dont offer any service whatsoever.
112 replies
27 months ago
Cell C Fibre - very bad service as there is no one to talk to
I am trying to get hold of someone in the collections/finance department of Cell C Fibre - i have a ticket (CF085126) for Cell C Support but there is no support as they cannot help me with my issue. I need to speak to someone in the accounts department. My account is blocked and i need this for work. I am at the point now of moving to another fibre provider as it seems Cell C is not interested in keeping customers who have been with them since 2018.
58 replies
37 months ago
Cash Crusaders Table Bay Mall.
I bought a cell phone (which is not a cheap purchase) on getting home i decided it was not suitable for me as i use it for work and when i tried to return it the next day i was told they dont do refunds only if it is faulty. I buy regularly from Cash Crusaders and actually purchased my current phone from them so i feel in the case of something so expensive they could do me the courtesy of refunding me. I dont think customer service is on their list as i also tried to phone the complaints line and it does not work from a cell phone they just hang up - i finally got through by using the stores phone after many failed attempts and was told the operations manager would call me but still nothing from them as i cannot phone their number from my phone as it keeps hanging up i cannot get hold of them again. This is very dissappointing and i will definitely advise anyone who asks to not purchase anything from Cash Crusaders if they are not sure they want the item. I certainly wont purchase expensive items from them again as it seems they are just out to con you.
53 replies
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4 Star
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3 Star
0 (0%)
2 Star
3 (12%)
1 Star
22 (88%)