Active since Sep 2016
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7 reviews26 months ago
Disappointing Experience with Hisense TV Repair Service
To Whom It May Concern, I am writing to express my extreme dissatisfaction with the repair service provided by Hisense South Africa, particularly through their recommended repair center, "Mac Appliances". My experience has been nothing short of frustrating and unprofessional. Several months ago, my Hisense TV began displaying lines across the screen, rendering it almost unusable. Following Hisense's recommendation, I took the TV to Mac Appliances for repairs. Initially, I was quoted a price for the repairs, but upon collecting the TV, I was shocked to find that the amount I was charged was significantly higher than the original quote. This discrepancy was unacceptable and left me feeling deceived and taken advantage of. To compound matters, just two months later, the same issue recurred with my TV. Given that the repair warranty was valid for six months, I promptly returned the TV to Mac Appliances for further repairs. However, the subsequent experience was even more disappointing. Despite assurances from the staff, communication regarding the status of my TV was virtually nonexistent. Each time I inquired about the progress, I was met with the same excuse that the technician was busy diagnosing the problem. The lack of transparency and accountability in their communication was deeply frustrating. Furthermore, I must highlight the unprofessionalism displayed by one of the staff members, particularly a lady who answered my inquiries. Not only was she dismissive of my concerns, but she also exhibited rudeness in her tone and demeanor. This level of customer service is completely unacceptable and reflects poorly on both Hisense and Mac Appliances. After enduring weeks of waiting and uncer*****y, I was finally informed that my TV had been repaired and was ready for collection. However, upon retrieving the TV, I discovered to my dismay that the lines on the screen persisted, indicating that the issue had not been adequately resolved. This was utterly disappointing and further underscored the incompetence of the repair service provided. In light of these experiences, I am deeply dissatisfied with the quality of service offered by Mac Appliances. As a customer, I expected better support and professionalism, especially when recommended by a reputable brand like Hisense. I sincerely hope that my concerns are taken seriously and that steps are taken to prevent similar experiences for other customers in the future. Yours sincerely, Donovan Leon
0 replies
26 months ago
Disappointing Experience with Hisense TV Repair Service
To Whom It May Concern, I am writing to express my extreme dissatisfaction with the repair service provided by Hisense, particularly through their recommended repair center, "Mac Appliances". My experience has been nothing short of frustrating and unprofessional. Several months ago, my Hisense TV began displaying lines across the screen, rendering it almost unusable. Following Hisense's recommendation, I took the TV to Mac Appliances for repairs. Initially, I was quoted a price for the repairs, but upon collecting the TV, I was shocked to find that the amount I was charged was significantly higher than the original quote. This discrepancy was unacceptable and left me feeling deceived and taken advantage of. To compound matters, just two months later, the same issue recurred with my TV. Given that the repair warranty was valid for six months, I promptly returned the TV to Mac Appliances for further repairs. However, the subsequent experience was even more disappointing. Despite assurances from the staff, communication regarding the status of my TV was virtually nonexistent. Each time I inquired about the progress, I was met with the same excuse that the technician was busy diagnosing the problem. The lack of transparency and accountability in their communication was deeply frustrating. Furthermore, I must highlight the unprofessionalism displayed by one of the staff members, particularly a lady who answered my inquiries. Not only was she dismissive of my concerns, but she also exhibited rudeness in her tone and demeanor. This level of customer service is completely unacceptable and reflects poorly on both Hisense and Mac Appliances. After enduring weeks of waiting and uncer*****y, I was finally informed that my TV had been repaired and was ready for collection. However, upon retrieving the TV, I discovered to my dismay that the lines on the screen persisted, indicating that the issue had not been adequately resolved. This was utterly disappointing and further underscored the incompetence of the repair service provided. In light of these experiences, I am deeply dissatisfied with the quality of service offered by Mac Appliances. As a customer, I expected better support and professionalism, especially when recommended by a reputable brand like Hisense. I sincerely hope that my concerns are taken seriously and that steps are taken to prevent similar experiences for other customers in the future. Yours sincerely, Donovan Leon
0 replies
36 months ago
Horrible service!!!!!
We ordered at the Harrismith restaurant. The service is BAD!! And when we ordered we aired over a dam hour!!!! The staff there needs to really work better!!! Horrible service !!!!
0 replies
68 months ago
ABSA DON'T PAY OUTBACK WHEN PROMISED!!!
My complaint is regarding the Absa Idirect Insurance company cask back out bonus. I was promised by their call agents that I was going to receive a payment in July 2020 (I have been driving and paying for more than 3years with no claim from absa). Its been more than 3months that has passed and all I got when contacting the call agents again and again is that Absa has made a mistake on their end and I now need to get ahold of the financial dept to resolve this.... what the hell, I'm the customer!!! I am furiously frustrated that a promise is made and not kept by Absa Idirect Insurance company, furthermore no feedback has been given to resolve this!!! All the communication I get from Absa is that they will deduct money at the end of the month!!!! You guys are quick to take but when we as a loyal customer have been paying for more than the required time expect a cash back out bonus nothing is done ..... If you guys have made the mistake its not my problem to run around to try and sort it out!!! I would like to further state that I will be switching Insurance companies if this is not resolved ASAP!!!
53 replies
97 months ago
Vita Aid New Product Development sucks!!!!
Vita Aid (clicks) has the worse management. Rachel (new product development) called my wife and was just blunt and rude all round, that has put me off all together from even looking at their products in future. people who have that sense of rudeness must have Life problems seriously! Karma comes bac****!
0 replies
116 months ago
no one gets back
<p>i have appiled for a wifi contract and was promised that I would get a response in afew days. and this was about two weeks ago, noone has call or even gotten back to me. i logged a complaint on their facebook page to only get a message saying that they will be in contact??? what is going on with telkom??? surely i should get a call or sms updating me regarding my application???? highly annoyed with telkom!!!!! ref number: ********** 16a</p>
53 replies
116 months ago
Truworths didnt debit on time and now my credit score is reflected
<p>Truworths did not debit my account when they were suppose to and they stated as per one of there call agents that they had a bank issue, which isnt my fault at all. now my credit score has gone down just because of that! i really do not like that, they need to get there ass into gear and clear my record!!!!! **** service when trying to call and sort it out, no one can help!!!!!!!</p>
53 replies
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1 Star
7 (100%)